Outfy ‑ Social Media Auto Post

I would like to update this review. After posting negative reviews on Trustpilot and Shopify, I was contacted by the President of Trustpilot who apologised for the issue with me getting a refund and processed a return of my funds that day. I am grateful for this and have increased my score for the company. However, I will not remove the review as they requested since I have read that many others have had the exact same issue I had. It's a shame because the product itself is genuine and quite good. Their business practices, however, leave a lot to be desired.

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Extremely dishonest company to deal with. I downloaded and signed up for the trial version about 3 weeks ago. I used it for a couple of days and signed up for a run through with the company because I had some questions before I committed to buying the software.

The day before our meeting, I was contacted by the person who was going to be working with me to answer my questions, stating that they were not well and wanted to reschedule.

Of course, I agreed to this but the rescheduled date was a couple of days past my 7-day trial so I wrote and asked if we could extend the trial after that time. I never heard back.

On the 7th day - 2 days before our meeting, I was charged for the entire year! I immediately contacted them and asked for a refund. I have been promised this refund several times since. In fact, Kumar at the company promised me 2 days ago that he was putting the refund through that day.

NOTHING!

I am filing a dispute via my credit card company but wanted to let people know that they are not trustworthy - not as far as my experience has gone anyway.

The app is useful but they are also quite annoying with the spam and continued harassment to renew and upgrade. If you can tolerate that and the spam it is a useful app.

Hard to get into - pricing tiers are difficult to graduate up to

It's ok. The automation is good, but the quality of the automated posts could be better. The AI should be looking at the keywords for the post and including a description, or including the product description (or part of) in the posts.

So far so good. I would appreciate more options in the free version that would make me want to pay what is being asked for the paid version. It's rather steep.

I liked the app, it's user-friendly and opening it through the browser is very convenient. However, it lacks the most important feature in automatic posting applications. In automatic social media posting apps, you can't choose which products from which collection to post, which is a significant issue because, depending on the season or campaign, only the products we have specified in a particular collection should be shared automatically. Posting random products can harm social media networks. I hope you pay attention to this in your future updates.