Exchanges & Returns by Outvio

Name: Exchanges & Returns by Outvio
Brand: Outvio
Rating: 4.8 (31 reviews)

From $125/month. 7-day free trial.

Rating (4.8)

Reviews

Developer

Outvio

Post-checkout infrastructure for eCommerce.

Error-free and 5x faster order preparation

About this app

Launched

October 1, 2021

Languages

English, Spanish, German, Polish, and Portuguese (Portugal)

Automated Exchanges and Returns + everything else you need to offer a 5-star shopping experience.

Outvio offers a powerful Exchanges and Returns management tool for your Shopify store, complete with a plug-and-play fully branded self-service portal for your customers. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.

Exchanges for same or different product, custom return reasons and return-flows
Incentives to refund to store credit, built-in pickup & return label generation
Smart fulfilment & shipping (90+ couriers), fully branded delivery tracking
Automated email, SMS and WhatsApp customer communication
Automated delivery incident triggers and support tools

Pricing

7-day free trial

Grow

$125/month

Turn-key Exchanges & Returns portal
Branded tracking and email notifications
Easy integration with couriers
Custom email and SMS templates

Conquer

$250/month

All Grow plan+
Advanced Fulfillment System Pro
Multiuser
Production list generation
Unlimited warehouses and couriers
Full API access

Grow

$125/month

Turn-key Exchanges & Returns portal
Branded tracking and email notifications
Easy integration with couriers
Custom email and SMS templates

Conquer

$250/month

All Grow plan+
Advanced Fulfillment System Pro
Multiuser
Production list generation
Unlimited warehouses and couriers
Full API access

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

31 reviews

Overall rating

4.8

Counts per rating level

94% of ratings are 5 stars
29
0% of ratings are 4 stars
3% of ratings are 3 stars
1
0% of ratings are 2 stars
3% of ratings are 1 stars
1

April 9, 2024

Plataforma super practica, buscan solución para todo tipo de incidencia con transportistas (desde que ya integrados). El soporte es lo mejor, super rapido y preciso, unos cracks.

Matcha & CO

Spain

7 months using the app

January 8, 2024

Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.

LA COMET

Spain

7 months using the app

December 20, 2023

BRUTAAAAL! PEDAZO DE HERRAMIENTA PARA AUTOMATIZAR LOGÍSTICA, FULFILLMENT..

HAKUNA

Spain

Almost 2 years using the app

November 23, 2023

Estamos muy contentos con el servicio que ofrece Outvio. La app es muy intuitiva. La personalización de correos nos ha permitido crear una identidad única para nuestra marca. También el servicio de devoluciones es muy bueno y los clientes están satisfechos. Lo recomendaría 100%.

The Heaven Lift

Spain

Over 1 year using the app

October 31, 2023

Solo tengo buenas palabras para Outvio. Ha sido la tool que me ha permitido independizarme de mi 3PL, ahorrar costes y aumentar mi servicio al cliente de manera radical. Tengo un control completo de lo que sucede ahora en mi almacén a nivel de envíos :)

BARNER

Spain

7 months using the app

All reviews