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The app is very intuitive to use, once I had it set up it was smooth sailing and I didn't have to worry about it. The customer support is also 10/10 and they dealt with all my queries.
its easy to and the support team is very helpful
Amazing! Love great customer support. Had my problem fixed literarly in 5 minutes
The support staff at Ownbase is so kind and helpful. I was struggling with getting my inventory to sync on TikTok and could not figure out why. The staff at Ownbase customer service was so patient and helpful. They got my inventory to sync and I started making sales within 30 minutes! The app itself is very easy to use to load your items onto your TikTok seller account. I wish I had know about this months ago.
Ownbase has some great features, and the idea behind it is brilliant. It's easy to use, and I love that I can update everything in one place. they have amazing customer service!
I have been using app for abt a week maybe more my inventory has not synced 100% and ownbase is withholding my money for some apparent reason. I have made the purchase for the customer and still have nothing pending and shopify said they are unable to see it also. I have had more orders roll in and I don't have the funds to cover them now because nothing has rolled over. So now I am going to lose 19.00 or so in sales plus the 76.00 that is God knows where which was my starting capital. I really like this app until it took my money and inventory started getting a little weird. I just added the inventory no biggie but the loss of money is unforgettable.
Hello, TikTok Shop sales is paid directly by TikTok Shop. It's never paid by a 3rd party or Shopify. We have explained this to you by sharing the article by TikTok Shop on how and when you'll receive the payout by TikTok Shop. You can also check with TikTok Shop Support or any other TikTok Shop sellers.
We hope you can understand that we are not withholding any of your funds, and re-consider the review as it's completely false and invalid.
Great app, products are easy to sync and orders come into shopify with no issues. Team was quick to answer any questions I had.
A lot of my products are very well in stock, as soon as I upload them they are out of stock on Tiktok Shop?? Why is this happening...
Hello, the inventory for TikTok Shop is based on the selected Shopify location on your Ownbase Setting. We checked you have multiple Shopify locations, and some of your products do not stock the inventory at your selected location for Ownbase (but it might be stocked at other Shopify locations), therefore it's set as out of stock on TikTok Shop.
We have sent email to you to share the details, but haven't heard back from you.
Kindly check your email or reach out to us, so we can help guide you to set the right setup for your shop.
I have used on two different stores. If I had any issues, customer service was very quick and helpful.
Love this app.