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its easy to and the support team is very helpful
Amazing! Love great customer support. Had my problem fixed literarly in 5 minutes
What makes this app great is not only its simplicity but the support you receive with it! A must use in my opinion.
Great app and very easy to use!
My customers orders were duplicated once by TikTok Shop and once by Ownbase. This charged the customer twice and we had to issue a refund.
Hello, we have to clarify that Ownbase only imports the order only once. Your other order is imported by TikTok Shopify App, causing the duplicated orders on Shopify.
The correct setup is to have Ownbase as your only App to sync your TikTok Shop (and not install another sync App like TikTok Shopify App).
Would appreciate if you can re-consider the App review again, as the issue is not caused by our App, but rather because your store has multiple sync Apps installed together.
Ownbase works out-of-the-box with zero hassle. I tried 2 other apps to sync my TikTok shop and had nothing but trouble. With Ownbase I was up and running in less than an hour and everything synced up beautifully. If you're on the fence, give Ownbase a try. You won't regret it.
The support staff at Ownbase is so kind and helpful. I was struggling with getting my inventory to sync on TikTok and could not figure out why. The staff at Ownbase customer service was so patient and helpful. They got my inventory to sync and I started making sales within 30 minutes! The app itself is very easy to use to load your items onto your TikTok seller account. I wish I had know about this months ago.
I have been using app for abt a week maybe more my inventory has not synced 100% and ownbase is withholding my money for some apparent reason. I have made the purchase for the customer and still have nothing pending and shopify said they are unable to see it also. I have had more orders roll in and I don't have the funds to cover them now because nothing has rolled over. So now I am going to lose 19.00 or so in sales plus the 76.00 that is God knows where which was my starting capital. I really like this app until it took my money and inventory started getting a little weird. I just added the inventory no biggie but the loss of money is unforgettable.
Hello, TikTok Shop sales is paid directly by TikTok Shop. It's never paid by a 3rd party or Shopify. We have explained this to you by sharing the article by TikTok Shop on how and when you'll receive the payout by TikTok Shop. You can also check with TikTok Shop Support or any other TikTok Shop sellers.
We hope you can understand that we are not withholding any of your funds, and re-consider the review as it's completely false and invalid.
Wasting time, look for better app
Hello, you only installed our App only for 10 minutes, and did not perform any activity. You also never reach out to our Support.
If you're indeed having any difficulty, would you please reach out to our Support? If not, we would greatly appreciate if if you can re-consider this App Review.
Great app, products are easy to sync and orders come into shopify with no issues. Team was quick to answer any questions I had.