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This is the worst app I’ve ever used in my life. They charge you for months after you cancel
It's unfortunate that you left a dishonest App review. You installed our App on 23 Sep, and uninstalled on 29 Oct which is after the 30-day free trial period has ended. We use Shopify Billing, so all the App charges are managed directly by Shopify. Since you have exceeded the free trial, Shopify automatically made the App charge for your shop for 1 month.
When you reached out to us to ask for refund, you were very disrespectful in your message. But despite that, we politely provided a full refund for you in a prompt manner, since you have only exceeded the free trial by a few days. I'm not sure how we could handle the situation better than what we have done. We just hope you could be more considerate in your action.
Great experience, always great customer support just finished now solving a problem and Osbert just spotted it professionally and troubleshot it in no time, Thanks to all the team for your dedication, you make trade easy, always 5 stars.
Great app and very easy to use!
Ownbase is seriously clutch!
I was on the hunt for something to seamlessly move my Shopify products over to TikTok, and boom, Ownbase showed up! It's like magic - my products transfer over perfectly every time.
their customer service are awesome as well, Any questions or help and they are on it instantly
Highly recommend!!
Ownbase has some great features, and the idea behind it is brilliant. It's easy to use, and I love that I can update everything in one place. they have amazing customer service!
its easy to and the support team is very helpful
The app is very intuitive to use, once I had it set up it was smooth sailing and I didn't have to worry about it. The customer support is also 10/10 and they dealt with all my queries.
The support staff at Ownbase is so kind and helpful. I was struggling with getting my inventory to sync on TikTok and could not figure out why. The staff at Ownbase customer service was so patient and helpful. They got my inventory to sync and I started making sales within 30 minutes! The app itself is very easy to use to load your items onto your TikTok seller account. I wish I had know about this months ago.
I have been using app for abt a week maybe more my inventory has not synced 100% and ownbase is withholding my money for some apparent reason. I have made the purchase for the customer and still have nothing pending and shopify said they are unable to see it also. I have had more orders roll in and I don't have the funds to cover them now because nothing has rolled over. So now I am going to lose 19.00 or so in sales plus the 76.00 that is God knows where which was my starting capital. I really like this app until it took my money and inventory started getting a little weird. I just added the inventory no biggie but the loss of money is unforgettable.
Hello, TikTok Shop sales is paid directly by TikTok Shop. It's never paid by a 3rd party or Shopify. We have explained this to you by sharing the article by TikTok Shop on how and when you'll receive the payout by TikTok Shop. You can also check with TikTok Shop Support or any other TikTok Shop sellers.
We hope you can understand that we are not withholding any of your funds, and re-consider the review as it's completely false and invalid.
I have used on two different stores. If I had any issues, customer service was very quick and helpful.
Love this app.
great app!!!
Very easy to use! And customer service has been amazing...if you have a Shopify site already and are looking to open a Tiktok Shop, this app will seamlessly sync your products to your TT Shop and will sync any orders from your TT Shop to Shopify. I've tried other apps to sync with my Shop but this is by far the best...and the price can't be beat!
Thank you very much for the kind feedback. Really appreciate it!