Overall rating
3.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
January 8, 2024

I am incredibly disappointed with Ownprint. The customer support was bad, the user experience was frustrating, and there were significant delays in shipping. To top it off, they don't ship to all countries as promised. A regrettable experience overall.

Wonderful Cats
United Kingdom
About 1 month using the app
February 29, 2024

I couldn't be happier with Ownprint! Their customer service has been remarkable so far. I also ordered samples for my store & am thrilled with how they turned out. They were better than the mockups & the timing of all of it was wonderful. I am VERY confident that my customers will also have an excellent experience. I am excited about our new relationship with OwnPrint. Absolutely has exceeded expectations so far.

That Pickleball Swag
United States
May 16, 2023

I will start with saying 5 stars is not enough. If I could give more I would. OwnPrint has been wonderful to work with, there are tutorial videos as you progress, their products are great quality and you cannot beat the prices, my integration with Shopify was very easy, in addition there is Alex who is the best customer support I have ever delt with. I have had so many questions and sent so many emails if I were Alex I would be tired of me by now. But that’s not the case, his responses are alway so uplifting and friendly!

I was looking to provide a product that could mean something, I didn’t want just any product, I researched laser engravers for months and somehow stumbled upon OwnPrint. They have really taken my vision and made it a reality and I think they can do the same for you. Being able to provide such a heartwarming product makes me incredibly grateful for the opportunity.

I highly recommend using own print and look forward to the growth between both of our businesses. -S.C.-

SereneCreationsByLL
United States
10 months using the app
May 9, 2023

I would definitely recommend Ownprint - the products are beautiful and everything is customizable. You can design your own message cards - this was my priority besides the product itself! The samples i ordered have good quality and the engraving is perfect. At first i had a lot of questions, but Alex always answered every single one of them and responds very quick! If you are sitting on the fence- give it a try, you´ll not regret it!

Thesoulfulstorefront
Germany
7 months using the app
May 16, 2023

I want to take a moment to share my experience with OwnPrint, particularly with regards to their outstanding support and seamless integration with Shopify. From the moment I started working with OwnPrint, Alex, my dedicated contact, has been there every step of the way, guiding me and answering all my questions.

One aspect that truly impressed me is the uploading process. It is incredibly user-friendly and intuitive, making it a breeze to add my designs and products to their platform. The integration with Shopify is seamless, ensuring that my inventory stays updated and orders flow smoothly between the two platforms.

But what really sets OwnPrint apart is their incredible support. Anytime I faced a challenge or had a query, Alex and the support team were there with prompt and thorough assistance. Their responsiveness and willingness to go the extra mile have been immense in ensuring a positive experience.

I highly recommend OwnPrint to anyone looking for a reliable supplier. Their integration with Shopify, combined with their exceptional support, has made my journey as a business owner much easier. Thank you, Alex, and the entire OwnPrint team, for your dedication and commitment to customer satisfaction.

Overall, I couldn't be happier with my experience with OwnPrint. They have exceeded my expectations in every way and have become an invaluable partner in my business journey.

Soulful Pendants
United Kingdom
19 days using the app
January 28, 2022

I use Ownprint as my print on demand jewellery supplier highly recommend them! would be great if they implemented bulk payments as right now I have to pay order by order

woofcharm
United Kingdom
Over 1 year using the app
Ownprint: Print on Demand replied March 11, 2022

Hi, thank you so much for your feedback and suggestion! We are happy to take care of the fulfillment side of your business! We know how important the bulk payments function is, and we are working on implementing it in our next App update (really soon).

Alex
Ownprint

April 25, 2022

This Service is the absolute dream of every dropshipper. Shipping worldwide, good prizes and most important: a supply chain and customer service you can always rely on. Big thanks to Alex who is always supporting his customers.

mein-pfotenschmuck
Germany
11 months using the app
Ownprint: Print on Demand replied April 19, 2023

Thank you so much for your review!

Edited November 9, 2022

Had an initial issue with the connection but sorted out very quickly. Good communication. Nice platfrom. Looking forward to using this in our range

The Gift Message
United Kingdom
10 months using the app
Ownprint: Print on Demand replied October 17, 2022

Hi there, thank you for your feedback! Sorry to hear you were experiencing issues logging in. I just checked with our dev team and for some reason, your email provider kept voiding our email requests. Our team verified your email manually and now you should be able to log in.

PS: If you have any other issues just reach out to our support team, we're always happy to help!

March 21, 2023

There are very different opinions here regarding Ownprint and I would like to share my experience so that it may help one or the other to make a decision.
Yes, there was a phase where support was not as present as it should be, but that was only a phase and was due to certain processes that can happen and where resources had to be bundled elsewhere. I wasn't thrilled at that moment either, but could understand the situation.
However, Ownprint, especially Alex did not let me down and in the meantime I can say that no empty promises were made.
The support is good, I sometimes get an answer even late in the evening and it is always very friendly and solution-oriented. Openness and honesty are particularly important in business relationships, but this is not always the case. I feel I am in good hands here.
The products are flawless and orders are shipped extremely fast for POD products in my opinion. In some circumstances, an order is with the customer after 2 to 3 business days.
Keep up the good work Ownprint and thank you for support!

Cosmic-Schmuckdesign
Germany
8 months using the app
Ownprint: Print on Demand replied April 19, 2023

Thank you so much for taking the time to share your experience with us. We are happy to be your print on demand supplier!

March 26, 2023

We recommend to work with Ownprint. The jewellery is of very good quality and the engravings are beautiful, our customers love them.
The support from Alex is awesome, questions are answered and problems are solved very quick and in a friendly and very kind way. You can create your own mockups with the templates from Ownprint and everything is explained very well.
The app itsself also works fine.

Ayoka for Friends
Germany
8 months using the app
Ownprint: Print on Demand replied April 19, 2023

Thank you for your review. We are happy to be your print on demand supplier!