Oxi Social Login

Thank you for your review and I am so sorry about the issue. We received total 4 communications from your side. 2 on Nov and 2 on Nov and we responded every communication of yours within 4 hours of receiving but never received any response back. I would urge you to check, if your registered email is correct one, or if mails are reaching in your spam.

Saying that, customer service is our top priority and if you see all other reviews, its customer service which makes us exceptional.

I hope, you read this reply and respond us back. As you mentioned in your email, that social login doesn't work on your store. In our testing on your store it was working fine, so if you could share us some further details we would surely look into it. I assure you we would make it right whatsoever it takes.

Hi,

Thank you for review. However, I believe there's some understanding gap.

As I checked you've already uninstalled the app on Jul 9, 2024 with which the subscription is also cancelled.

Regarding the support, we received your email for the subscription cancellation on Jul 9, 2024 and the email was responded in 28 minutes to be very precise. Roughly at the same time app was uninstalled and review was given. Although we didn't receive any response back. Before this email, we received the last support request in 2022 which was promptly attended, but again we didn't receive any reply from your side.

I would also urge you to please check if your right email id registered with Shopify in case you're missing any communications.

Thank you for your review. I completely understand your anger, which I received on email as well. I explained you the billing which is handled by Shopify, and its a part of your Shopify invoicing itself. We don't charge our merchants directly. I provided the screenshots, explaining you the charge which was for the last billing cycle before the uninsall.

We also offered for the refund, but since you've closed your store your go ahead was needed as the refund amount will go in your Shopify account.

We've done the follow up on the same, and have been waiting for your response. Rest assured, we would do our best to ressolve any concerns you have.

Hoping to receive your response.

Thank you for using the Social Login on your store. Please see the attached screenshot for loading time of the app assets. You can see that app script is loading fast, and the app assets are completely cached so any subsequent loading will not send any remote request and will be fetched instantly.

But you may know that all the 3rd party apps and scripts are loaded by Shopify's asynchronous engine and given a timeslot, so this is not the time as how much time the app takes to load but it's the time when it's allowed to load. This is done to make sure that store's main page loading is not impacted and app scripts should load independently. Thats where you'll see that there's a lag in showing the login buttons. This is true for all the apps.

This can be improved by loading the app script directly instead of doing asynchronous loading. I can help in doing the changes. Let me know, if you want to go ahead.

Hi,

Thank you for choosing Oxi Social Login on your store and very sorry to hear that you didn't have the good experience with the app.

I believe, there's some misunderstanding and wanted to clarify the same. The popup is shown only once after installation and after that it's disabled. As I see app was installed today itself, so popup must have been shown only once so far. I am not sure, if thats the actual reason which lead to bad experience or there's something else. The popup is anyway disabled. Please let me know, if there's something else or specify the actual problem so that I can assist you better.