Pabloo: Store Credit

This is the third time I have switched store credit apps from Shopify. I find it convenient, easy and appreciate being able to schedule cashback campaigns with custom tiers. Service was fairly quick and customer service was excellent.

I tried too many app about the store credit widgets but I just get everything I want about store credit widgets from this app. And I must say customer service is always helpful and amazing. They are helping about anything you need.

There is a huge problem with the Pabloo store credit app and US State Sales Tax collection.

Pabloo utilizes a discount on the POS sales receipt instead of an alternate payment method when applying store credit to a sale.

This discount goes against the total ticket price and lowers sales tax collection by the amount of credit applied against the ticket!

This means for users not aware of how this works, you are selling taxable goods without collecting sales tax!

Store credit is not a tax exempt payment method...

For example if you sold a ticket at $1,000.00 in taxable goods, and they had a $500 store credit - at a 10% state tax rate - the total tax collected should be $100.00. Once Pabloo applies the $500 store credit as a discount, the calculated value of the ticket is now $500 and only charges $50 in sales tax. As the owner of the store - You are responsible for the other $50 in uncollected sales tax!!!

I personally think every shopify website should offer cashback becauase it builds a better relationship with my customers. The Pabloo app is great and offers everything we want for tiered cashback.

I’ve learned a lot from this app. You set it up how you like it with available settings, notifications etc. you control buying and selling. Any questions was answered pretty quickly.