Omtaler (953)

Samlet vurdering
4,5
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
Redigert 7. februar 2022

Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.

Chamaye
Frankrike
Over 1 år bruker appen
AUCTANE S.L.U. svarte 9. desember 2020

Bonjour

Désolé pour les inconvénients un de nos agents vas vous contacter dans les plus brefs délais afin de résoudre cet incident

Packlink Team

Redigert 19. mai 2023

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not ...

BOBBINYCORDES.FR
Frankrike
Rundt 1 år bruker appen
Redigert 28. september 2021

I was pleased in the beginning, but after a year of use here is what I found out. Untill your first problem, you might think packlink is actually good, but oh god it is not. If there is a problem with a package, you will lose money and a lot of time. The customer service is a joke. They have no control over anything so they can never help you. It is UNNECESSARY. Packlink plays the middleman with ...

Hippie Moderne
Frankrike
Over 1 år bruker appen
AUCTANE S.L.U. svarte 6. september 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye ...

30. januar 2024

If you are planning to get a heart attack or enjoy having anger tantrums a couple of times a week this app is definitely for you!!! No help whatsoever!!!! You try to contact carriers instead, but they say they can't help you because Packlink has to contact them in your name.

I had to pay 45 euros for a return shipment from Italy to Spain. They gave me an erroneous label twice. I had to contact ...

Louka Store
Spania
12 måneder bruker appen
4. juni 2020

No la puedo calificar aun porque no empece todavía con ningún envio , pero Penelope la persona que me fue ayudando a configurar la plataforma fue muy profesional y me facilito el camino. creo que lo tengo todo listo para empezar a vender .

La Tienda de Paloma
Spania
Rundt 1 år bruker appen
Redigert 25. juli 2022

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

Pulse Gallery
Storbritannia
10 måneder bruker appen
19. juli 2021

7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in ...

myblinki
Spania
8 måneder bruker appen
AUCTANE S.L.U. svarte 19. juli 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye ...

Redigert 30. september 2021

Son unos estafadores!! Si realmente quieres evitar problemas y ahorrar en tus envíos no utilices esto. Te cobran unos sobrecostes desproporcionados sin previo aviso por 1 centímetro de caja que no es real (siempre utilizamos las mismas cajas) Primero puse una reseña de 5 estrellas pero era demasiado pronto, al final con tantas penalizaciones se pierde dinero. Estafadores de manual, eviten usar ...

BEFLAMBOYANT
Spania
8 måneder bruker appen
Redigert 8. februar 2024

Publicidad engañosa. Te inhabilitan la aplicación y te piden que llames por teléfono, donde te dicen que debes pagar para usarla A PARTE de las etiquetas.
Deberían revisar esta aplicación desde moderación por esta práctica engañosa.
EDIT: Como veis en la respuesta me piden datos para llamarme y decirme lo mismo, que a pagar la aplicacion o que lo conecte a su pagina.
Es decir, APP DE PAGO NO ...

JapanimeHunter
Spania
7 måneder bruker appen
AUCTANE S.L.U. svarte 19. oktober 2023

Estimado cliente
Por favor, póngase en contacto con el soporte de Shopify para que nos envíen sus datos y podamos ponernos en contacto con usted.
Esperamos tener noticias ...

19. mai 2021

DO NOT USE THEM, NOT PROFESSIONAL AT ALL, ZERO CUSTOMER SERVEICE, SINCE DAYS CONTACTING THEM TO LOCATE MY PICK UP, THEY DID NOT OFFER ANY SOLUTONS, JUST ASK ME TO CANCEL MY SHIPMENT AFTER WAITING 3 DAYS, ITS A SCAM COMPANY, LOST TWO DAYS TRACKING A PAQUETE, AGAIN NO SUPPORT, NO INFORMATION, LACK OF COMMUNICATION, PURE HEADACHE.

L'écharpe
Spania
7 måneder bruker appen
AUCTANE S.L.U. svarte 19. mai 2021

Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference FR2021.....in order launch an investigation ...