Omtaler (950)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 88 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
20. juni 2024

Une application sympa pour les entreprises mais qui à des soucis de gestion avec mondial relais. Il y a souvent des erreurs de poids soit disent sur nos colis alors que l'erreur est impossible! Ils nous débitent sur notre compte puis parfois nous remboursent. Mais nous perdons un temps fou pour justifier a chaque fois. Au final on perd notre argent quand ils nous remboursent pas alors que tout est bon de notre coté.
Souvent des points relais non disponible alors que nous clients désirent certains point relais.

Jespere que des améliorations vont être réaliser.

Magic Candy
Frankrike
7 måneder bruker appen
Redigert 30. oktober 2024

Bonne application et service, cependant le SAV n'est pas très réactif.

Un Dimanche Après-Midi
Frankrike
Nesten 4 år bruker appen
Redigert 9. februar 2022

Funciona muy bien hasta que se te pierde un paquete, o deja de funcionar algo. Con los paquetes perdidos la respuesta automática es "lo escalamos", pero de ahí no pasa. Y de soporte técnico no contestan los mails.

Carving Social Club
Spania
Nesten 2 år bruker appen
AUCTANE S.L.U. svarte 3. februar 2022

Hola,

Lamentamos mucho oír hablar de su mala experiencia.
Nos pondremos en contacto con usted por correo electrónico para hablar de ello y encontrar una solución adecuada.

Relacionado al problema técnico, hemos podido observar que esta en contacto con uno de nuestros accounts managers.

Por favor, esté atento a nuestro correo electrónico.
Disculpe las molestias causadas.

Packlink Team

Redigert 11. august 2021

I'm sorry to say this, as Packlink is actually excellent value for money, but this app is pretty useless. None of the relevant order data, other than the address and order value, is sent to your Packlink account. Neither the shipping weight, nor the product data needed for the customs declaration are transferred, so you have to fill in package details and accompanying documents completely by hand for every single order - a tedious, error-prone and time-consuming process. I really hope that the developers will improve this soon. As a good example, I would recommend to have a look at the Shopify app from DHL, where the data transfer is fully automated and runs flawlessly.
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UPDATE Aug 11. 2021:
I had a phone call with Packlink yesterday in which I was told that at least the shipping weight will be transmitted to the Packlink account if you either upgrade to a higher Shopify plan or switch to annual payment in advance. They are currently working hard on all the other items mentioned regarding automating customs declarations and eliminating errors in customs documents. Therefore, I award two additional stars retrospectively, trusting that things will improve soon.

MIRAI
Tyskland
2 måneder bruker appen
AUCTANE S.L.U. svarte 7. august 2021

Hi,
We are very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.

Packlink Customer Service team

17. november 2023

Il servizio è molto buono ma purtroppo attualmente le etichette stampate con il corriere BRT non mostrano il "PRESSO"(c/o) quindi sta capitando in più occasioni che BRT non consegna in quanto sulla etichetta viene mostrato un nome e cognome ma in un indirizzo dove, per esempio, c'è un Hotel..
Concludo che nella pagina di Packlink il C/O è presente ma, come specificato poco sopra, non viene stampato!!

Food&Co.eu
Italia
Rundt 2 måneder bruker appen
19. mars 2021

Ho scelto questa app per snellire al meglio la gestione delle spedizioni. Ho avuto modo di contattare la mia referente di account Brunella Esposito che è stata paziente, gentile ed esaustiva nelle spiegazioni.

Crumbes
Italia
Rundt 1 måned bruker appen
Redigert 2. mai 2021

Pratique et moins cher qu'une autre application utilisé, cependant c'est dommage qu'on ne puisse pas affranchir les colis pr les DOM avec la poste, que les points relais ne soit pas automatiquement sélectionnés et qu'on ne puisse pas non plus sélectionner tous les colis en même temps sur shopify pour les basculer sur packlinkpro !

KACOVA
Frankrike
13 dager bruker appen
6. juni 2021

great app for customers as they can choose they preferred courier. not so good for UK merchants as we are forced to pay each shipment as PAYG due to Direct Debit being unable for UK merchants.

The Kabbalah Store UK
Storbritannia
10 dager bruker appen