Packlink PRO Shipping Platform , 909 recenzji
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Very good platform, very practical and easy and quick to install! very responsive advisor! Thanks to Katia !
Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.
Thank you for you review.
You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation fo the App.
We are trying to reach you. Please let us know by mail on business@packlink.com the best time for you to have a call and we will solve your issues.
Regards
Packlink Team
Jaime Quintana ha sido el agente encargado de mi logistica y ha sido tremendamente amable y atento. Muy contenta y satisfecha con la atención y con el funcionamiento de la plataforma.
Excellent, Antoine du service client a été super réactif présent et patient pour m'accompagné dans l'installation et expliquer l'utilisation.
Top je recommande.
Gran atención y resolución! la app es sencilla de usar con el módulo y me dejó todo instalado y preparado para su uso
7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in size when our ecommerce sells 10gram phone stickers. It is obviously a mistake but they wont do anything to fix the mistake besides sending copy-paste generic answers. I am DONE with Packlink. Worthless team, worthless service.
Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
Great app for shopify automatically fills boxes for shipping making it much faster to ship with a wide range of couriers to choose from
100% Recomendable. Es una plataforma muy profesional y el servicio tecnico muy util. Me han solucionado todos los problemas online y con una efectividad asombrosa. Muchisimas gracias
Packlink è l'unico servizio terzo di spedizione cherende fattibile spedire e lavorare con l'ecommerce in italia; packlink pro è comodo e semi-automatico nell'evadere gli ordini; si ringrazia ciro improta per l'assistenza completa ed efficace ricevuta durante i pochi disguidi avvenuti
Por ahora me encuentro muy bien :) He tenido buenas respuestas de mi gestora Brunella y rapidas, asi que muy contenta