Packlink PRO Shipping Platform

I am not happy with service parcel did not arrive and was destroyed i did not recieve notification of this from packlink or ups. my company is now out of pocket as i have sent goods and had to resend parcel. wouldnt recommend.

Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not knowledgable and always tell you someone will recontact you but no one ever does. I have written emails to them but never ever had a reply.

AVOID!

WRITTEN BEFORE REALISING THEIR CUSTOMER SERVICE IS BAD:
Received excellent service from Alan who helped me set up PLP for my small business. He was here for me every time I had a question! Really good prices and everything is pretty easy to us so go for it!!

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

Quand tout va bien, l'application est géniale. Par contre des qu'un colis est perdu, le service client n'est plus la ...
Obligé de passer par eux en plus pour faire des reclamations.
Bref passez directement par les transporteurs ou d'autres applications mais pas Packlink ...

Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.

Publicidad engañosa. Te inhabilitan la aplicación y te piden que llames por teléfono, donde te dicen que debes pagar para usarla A PARTE de las etiquetas.
Deberían revisar esta aplicación desde moderación por esta práctica engañosa.
EDIT: Como veis en la respuesta me piden datos para llamarme y decirme lo mismo, que a pagar la aplicacion o que lo conecte a su pagina.
Es decir, APP DE PAGO NO GRATUITA.

Les emails de suivi envoyés pas Packlink ne contiennent pas le nom de notre marque, du coup nos clients n'associent pas l'email qu'ils recoivent avec leur achat sur notre site. Aussi, le sujet de l'email est "Suivez votre envoi : FR2021PRO0000330107", pas du tout informatif. Contrairement aux autres plateformes en France (Sendcloud), Packlink ne vous donne pas la possibilité d'éditer les emails de suivi, ce qui ruine notre expérience cliente. Une situation qui laisse à désirer, vraiment dommage car les prix proposés par Packlink sont top. Il suffirait de pouvoir éditer le sujet, ajouter un logo et le nom de la boutique !

Unfortunately i have to rewrite my review. Even though I Had/have a great personal consultant with packlink who helped me getting startet with it, the customer service is one of the worse i ever had to deal with - to a point that they wouldn't even answer anymore - to my latest Emails on OPEN CASES. When you buy a label with packlink and your well packed product arrives damaged, they will NOT refund your shipping costs and your product value or reshipping costs, having unrealistic requests of photographs from different angles and layers of packaging made by the customer BEFORE they open the package ... hello???? Sorry but after losing the time stone, not even doctor strange can turn back time and tell his customer to take picture before opening the package. Besides this u get the info after weeks when it's 100% certain the customer threw the damaged package away and there is no chance these pictures can be done. + you don't get that information on first hand when you talk to the support directly - there they only tell you to send a photo of the damaged packaging and 1 photo from the damaged product - the crazy requests come via email after weeks. In which scenario does someone contact an already disappointed customer after weeks to ask for a variety of pictures, apart from the fact that no customer will still keep damaged packaging and products around. TOTAL DISAPPOINTMENT and in my eyes very rude and not trustworthy

Quand tout vas bien et que le client n'indique pas colis non reçu , packlink est correct.
Par contre avec colissimo, ils disent; on peux rien faire avec colissimo, c'est eux qui traite les réclamation

veuillez les contacter.

Mais alors à quoi ça sert de passer par vous ? si vous nous aider pas avec colissimo