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App molto buona e semplice da utilizzare. Buonissimo anche l'onboarding con Brunella che mi ha aiutato a capirla all'istate. Bravi!
Con Packlink mi trovo benissimo!
Velocizza la gestione delle spedizioni! e la consiglio a tutti quelli che hanno uno store
Un grazie sentito ad Emanuele il commerciale che è stato gentilissimo con me e mi ha guidato nell'installazione dell'app nel mio sito! gli darei 6 stelle se fosse possibile!
The worst customer service i have ever experienced in my life!!!! My customer made an order and just the delivery its self costed £20 as he wanted it express delivery. I find out that apparently the delivery company did not have the information regarding my delivery (I don't know if this was Pack links fault or not) which then led for them to pick it up late, then the 1 day express delivery turned into 7 days. My customer obviously cancelled the order and was not happy. I then tried to contact pack links customer service department via the chat to sort out the cancellation/ diverting the parcel back and they either ignored my messages or took 24-48 hours for an automated random message that didn't answer any of my queries or concerns. The customer service department (or the person i had at least) does not care or want to help. It feels like, after they have taken your money that's their part done. I requested my case to be passed onto someone else but that suggestion had also been ignored. I really do not recommend using pack link - you spend more hours trying to sort out the deliveries yourself and is a complete waste of time. Overall for this one delivery I have been on messages or on the phone for over 4 hours and still not got to the end of it. On another note - they have taken money out of my account without notice or any information to why they are doing it, and I'm still waiting for a reply... assuming I will have to wait another 24-48 hours time due to the lack of care from this company. 1 Star in generous!
Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference UN2021.....in order launch an investigation with the carrier and our support team will come back to you urgently with a resolution. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.
Packlink Team
Comoda piattaforma per la gestione delle spedizioni, importazione ordini tramite integrazione Shopify.
Ottima comunicazione con il servizio clienti, la nostra referente Brunella è sempre disponibile ed efficace nelle risoluzioni.
Muy buena explicación y muy rápida la instalación! Las preguntas te lo solucionan inmediatamente! Lo recomiendo
Muy buen servicio de atención al cliente, con varias opciones, mucho mejor que hacer los envíos en persona en correos. Penélope, la chica que me atendió, un encanto. Me ayudó a hacer la integración de Shopify y Amazon.
Piattaforma molto utile per collegare gli ecommerce al processo di spedizione, rapido e semplice. Consigliato!
Una buena aplicación para hacer envíos sin pagos fijos ni gastos adicionales al coste de enviar cada producto. Muy buena!! Tienen unos cracks en atención al cliente la verdad, me han resuelto cada una de mis dudas, gracias.
Super service, je recommande. Les prix sont imbattables comparé aux concurrents. Facile à relier à Shopify et surtout un conseiller dédié, si vous êtes un professionnel, disponible et joignable facilement ce qui fait une grande différence sur tous les autres services !
Cheap, fast, good service, amazing support by Sara! Communication is smooth and I feel that we are valued as a client. Thank you!