Packlink PRO Shipping Platform

So far so good. I am in the process of relaunching my store and had a number of questions. I emailed at 4 in the morning and to my surprise I had a response by 9am. A call was arranged to help me onboard and a follow up email was sent to help me with additional queries I had. If this level of service continues, I will be very happy.

Eleonora è stata una ragazza molto efficiente cortese cortese Mi ha guidato passo passo finché ho concluso tutto è stata una bella esperienza

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

If you are interested in efficiency, accuracy, customer service and having your orders picked up stay clear of packlink. Support is extremely unresponsive, we had to ask multiple times to get issues "resolved". The worst, however, is the fact that they apparently sell shipping services that dont exist. We used a dpd service for national delivery in Germany, the offered service on packlink is currently not supported anymore due to covid (which we found out, after we researched why the driver didnt arrive for the 30 packages we had prepared). I even contacted support before and asked, since this happened once, but on a single parcel, which I assumed was not enough volume. Its just a joke and we will stop using it asap.

Muy amable el personal que me ha atendido, escribo y al momento me responden o llaman. Excelente la integración con mi tienda de Shopify!

Great app. I exchanged with Hubert and loved it !!! He helped me settle everything. Now all is working fine.

Trato muy cordial, precios muy competitivos. Te llaman y te explican todo el funcionamiento una maravilla, La chica ( Julia) que me llamó muy amable y educada me orientó muy bien en todo, muchas gracias.

Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.

7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in size when our ecommerce sells 10gram phone stickers. It is obviously a mistake but they wont do anything to fix the mistake besides sending copy-paste generic answers. I am DONE with Packlink. Worthless team, worthless service.

Excellent accueil écoute d'Antoine. Grande disponibilité pr mise en route. Outil formidable efficace