Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive shipping prices, variety of courier options, and time-saving automation features like automatic order importation and label printing. The customer service, particularly the dedicated account managers, is praised for their responsiveness. Despite some suggestions for improvement in its Shopify integration, the app is recognized for significantly reducing shipping costs.

August 18, 2020

Excellent service client et application facile à utiliser. Merci à Chloé qui a répondu à toutes mes questions. Je recommande.

Calie Candle
France
About 2 months using the app
June 1, 2022

salve con packlink ho risolto tutti i miei problemi di logistica . ottima app la consiglio a tutti....!!!

Irina Sport
Italy
About 2 months using the app
November 21, 2020

perfect app, Jesus helped us with the installation and is being great for shipping, the app is simple and they help you with everything you need!!

Jennifer Kinnear
Ireland
About 2 months using the app
November 23, 2020

Very usefull app, allow to manage invoice easily. With an incredible support (special mention to Antoine)

MycardFUT
France
About 2 months using the app
May 19, 2021

Brunella mi aiutato moltissimo nell'installazione guidata nella creazione del primo ordine! Fantastico!

FOG PASTA LAB
Italy
About 2 months using the app
June 12, 2020

Acabo de empezar a realizar en envío a través de Packlink Pro y estoy súper contento, tanto por las múltiples opciones de envío como por las tarifas que ofrecen. El equipo es muy profesional, y tengo que agradecer a Jesús su llamada personalizada ofreciéndome su ayuda e informándome del funcionamiento de los envíos tanto nacionales como internacionales. Sin duda un acierto :)

Mestiza Joyas
Spain
About 2 months using the app
Edited July 9, 2020

les commerciaux sont bons, à l'écoute et de bons conseil.
Par contre, il s'agit du pire SAV du monde. mauvaise foi, ignorance et incapable. ils en ont absolument rien à faire de vos demandes, quand ils daignent y répondre. Quoi qu'il arrive cela ne sera jamais de leur faute.

Les Fleurs Cristallisées
France
Over 3 years using the app
AUCTANE S.L.U. replied July 9, 2020

Bonjour,
Merci pour votre review. Serait'il possible de nous envoyer par mail a businness@packlink.com la reference de la commande en question. Nous allons tout mettre en oeuvre pour que vous aillez gain de cause.
Désolé pour les inconvénients.
Packlink Team

July 22, 2020

Ottima Assistenza telefonica per istallazione e gestione
Grazie Angelo per la tua cortesia
Massimo

Biagio Barile Store
Italy
About 2 months using the app
May 13, 2021

Our store is located in Spain, and I spend a LOT of time looking for a shipping system that would integrate with our Shopify store. Surprisingly, many major shipping companies DO NOT have an application to do this. Packlink not only integrates seamlessly with shopify, it also gives you the option of many different shipping services. So for instance, Correos may be more competitive for domestic shipping, while UPS is better for international. You simply pick the best service for what you need, no additional accounts, logins etc. Also, I figured out that if you have the Basic Shopify plan and you pay for the year (rather than monthly) then you can import the shipping rates into your checkout page (this is called "Third-party carrier-calculated shipping rates"). Super easy for shop owner and customer, shipping rates import automatically based on the customers delivery address. Really great product, very pleased with it.

Corpen Barcelona
Spain
About 2 months using the app
June 1, 2020

I enjoy this app because it makes the shipping process so much more efficient! Love the atomization

L'ENVERS
Spain
About 2 months using the app