Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and seamless Shopify integration. They value the variety of courier options and the ability to handle multiple shipments, saving them time. The customer service, especially from account managers, is praised for its efficiency and promptness. Merchants also commend the app's reliable performance and the support team's quick problem-solving skills, which have helped reduce shipping costs and automate shipping processes.

March 7, 2021

Funciona magnificamente, ademas que facilita todos los envios de una manera sorprende. Lo mejor es el servicio tecnico, extremadamente amables y te ayudan en todo! A mi me ayudo Eleonora Tacchi, y fue genial, hablamos en ingles, italiano y español. Por telefono me ayudo a configurar mi cuenta y a resolver todas mis dudas. De verdad que es la mejor!!!

Sicania
Italy
14 days using the app
February 10, 2022

My Account Manager is BY FAR the most efficient person I have worked with in the recent (and less recent) past.
He immediately gets back to me and has taken over problems which are not his field.
I am really very happy to have such a partner. As for the platform, I think there is room for improvement to make it more seamless but it works.

Big Boutique
France
14 days using the app
May 7, 2021

What I've come to learn, is that if you're outside of the USA, and using Shopify for eComms, Packlink Pro is an absolute essential for seamless workflow shipping. A great, and free service (even cheaper than going straight to the shipping company direct...?!) and the customer support is SECOND TO NONE!
I called Renata (my Packlink Pro account manager) with what I thought was a really silly question about usability, and she happily explained it thoroughly and saved me HOURS over the week with her knowledge and inside tips.
I can't recommend PLP enough, (and if it's possible, ask for Renata to be your account manager...! )

Bear. The Coffee Roasters
United Kingdom
14 days using the app
May 7, 2021

I downloaded packlink for a quick and easy service to work with and it provided just that! Rates are much cheaper and customer service is a 10/10 :) my account manager Renata has been such an amazing help and I recommend this to any small business!

FrogleUk
United Kingdom
14 days using the app
June 17, 2021

Un trato genial y personalizado Julia super amable y atenta asi da gusto trabajar.
Super recomendables.

LAS CAMISETAS DEL RASTRO.ES
Spain
14 days using the app
July 28, 2021

Todo correcto, rápido y buenos precios. Lo recomiendo ya que al automatizarlo es todo mucho más fácil y te ahorra tiempo y esfuerzo.

BONSAIS LA SELVA
Spain
14 days using the app
September 9, 2020

Antonio Funes es un experto en su trabajo , te explica muy bien como funciona la app ,yo no tenía previsto trabajar con Packlink pero gracias a él si , ya que ahora se que tiene muchas ventajas trabajar con esta empresa.

esencial fit
Spain
13 days using the app
December 14, 2021

Non pensavo ma è davvero utile come app. L'integrazione è perfetta e i prezzi non sono alti.
Ringrazio anche Eleonora Tacchi che mi ha aiutato le prime volta.
Ottima App

Liveyourkids
Italy
13 days using the app
May 4, 2022

Ottima applicazione, ma ció che troviamo decisamente di ottimo livello é l assistenza.
Noi siamo seguiti da Angelo, sempre pronto a cavarci dímpaccio.

Petit_Luxe
Italy
13 days using the app
June 1, 2021

Discovered the app totally by accident while researching some shipping stuff. Installed it to see if it could make life any easier and within 24 hours had a call from a very pleasant and helpful account manager, who clearly knew their stuff. Linking to your shopify store is pretty simple, it requires an extra step involving pasting a key code in to a box that most apps don't have, but aside from that it's pretty standard stuff. Pulling your orders through to the Packlink app is easy, and it gives you shipping rates right there and then (and updates in real time if you need to edit your package dimensions/weight). I had previously been doing things manually, 1 at a time via the UPS website which takes a frustrating amount of time. My only peeve is the customs form that is supplied with each shipment. This must be filled in manually, and no information is pulled from the order details. I was told that this is something that is being worked on however, so hopefully soon it won't be an issue. Final note - The rates they offer are extremely competitive. I've already saved a significant amount shipping via Packlink than if I'd set up my own shipments via UPS. If you don't do enough shipping to qualify for the discounts UPS/FedEx/whatever offer then Packlink is definitely worth looking in to.

WheezyT
United Kingdom
13 days using the app