Packlink PRO Shipping Platform

Packlink PRO Shipping Platform | Reviews

by Packlink shipping

Multicarrier Shipping Solutions for eCommerce and Marketplaces

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

All reviews

4 reviews

MIRAI

I'm sorry to say this, as Packlink is actually excellent value for money, but this app is pretty useless. None of the relevant order data, other than the address and order value, is sent to your Packlink account. Neither the shipping weight, nor the product data needed for the customs declaration are transferred, so you have to fill in package details and accompanying documents completely by hand for every single order - a tedious, error-prone and time-consuming process. I really hope that the developers will improve this soon. As a good example, I would recommend to have a look at the Shopify app from DHL, where the data transfer is fully automated and runs flawlessly.
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UPDATE Aug 11. 2021:
I had a phone call with Packlink yesterday in which I was told that at least the shipping weight will be transmitted to the Packlink account if you either upgrade to a higher Shopify plan or switch to annual payment in advance. They are currently working hard on all the other items mentioned regarding automating customs declarations and eliminating errors in customs documents. Therefore, I award two additional stars retrospectively, trusting that things will improve soon.

Developer reply

August 7, 2021

Hi,
We are very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.

Packlink Customer Service team

The Kabbalah Store UK

great app for customers as they can choose they preferred courier. not so good for UK merchants as we are forced to pay each shipment as PAYG due to Direct Debit being unable for UK merchants.

KACOVA

Pratique et moins cher qu'une autre application utilisé, cependant c'est dommage qu'on ne puisse pas affranchir les colis pr les DOM avec la poste, que les points relais ne soit pas automatiquement sélectionnés et qu'on ne puisse pas non plus sélectionner tous les colis en même temps sur shopify pour les basculer sur packlinkpro !

Crumbes

Ho scelto questa app per snellire al meglio la gestione delle spedizioni. Ho avuto modo di contattare la mia referente di account Brunella Esposito che è stata paziente, gentile ed esaustiva nelle spiegazioni.