Packlink PRO Shipping Platform

Packlink PRO Shipping Platform

by Packlink shipping

Multicarrier Shipping Solutions for eCommerce and Marketplaces

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

1 - 10 of 18 reviews

Italian Cresties Shop

ero utilizzatore da privato dei servizi offerti da Packlink, ora anche per il mio sito utilizzo packlink Pro.
l'utilizzo della App è sufficentemente intuitivo, molto buona l'assistenza che il nostro account "CIRO" offre ai suoi assistiti, il servizio Chat è normalmente di buon livello, purtroppo non sempre attivo.
forse da ampliare il numero delle possibilità offerte in termini di corrieri

Jewels4You2

We're using the app in Spain. They're clearly working hard on improving the coverage in Spain and the functionality of the Packlink Pro service, but right now there are some pros and cons. Pros:
- Without paying a monthly fee and without having to negotiate with each shipping service you get access to lower shipping prices.
- Addresses are loaded automatically into the Pro platform and emails are sent automatically to customers. - Label printing is very easy. - Customer service is given by a dedicated person, and Renata is great. But the availability is only Monday through Friday during business hours, and e-commerce happens 24-7. Cons
- There are separate platforms for packlink.es, pro.packlink.es, and pro.packlink.com and information isn't shared across these platforms. It's confusing, but also for some services (like COD) you need to use the regular, non-pro version and this information isn't saved in Shopify, and you don't get better pricing.
- With the basic shopify plan, unless you sign up for a full year, the integration is only partial. You're unable to add services inside the app, and you're unable to give prices directly to customers via shopify. You basically export the order info to packlink pro platform to book shipping. - Once you book a service it can't be changed. If you make a mistake and you need to cancel it, the process is not immediate. Also, the customer was sent the original shipping information already. You need to inform them manually of changes.
- No support for C.O.D. currently in the Spanish platform (pago contrareembolso).

Developer reply

April 28, 2021

Thank you for your review. It's very helpfull for us and help us to understand fully your needs. We scale your requirements to our product team.

Packlink Team

Jessica Lurdes Beauty

I wanted to thank Renata Primora for her amazing work, she is always there to answer questions and to help. Keep up the great job!

Gioia Azienda Agricola

Sono molto contenta del mio consulente Angelo. E sempre disponibile e esaustivo nella sua consulenza. Stiamo lavorando insieme su 2 siti contemporaneamente. Ti ringrazio Angelo della tua disponibilità. Al termine di tutte le prove con i 2 siti. riceverai le 5 stelle.

Sister Birkin

Me he instalado la app para probar el servicio en mi tienda online. Para ayudarme en la instalación y funcionamiento me ha atendido Antonio Funes , que me ha sido de gran ayuda y me ha resuelto todas las dudas. La app es muy fácio y muy útil . Una lástima que para los clientes de Shopify Basic no podamos tener todas las funcionalidades que ofrece Pack Link , ya que facilitaría mucho el proceso de venta , envío y servicio post-venta.

Developer reply

March 18, 2021

Gracias por tu review. Sabras que para poder ofrecer nuestros servicios en tu checkout puedes cambiar tu basic mensual por un basic annual. Ahoraras dinero en tu subscrption y tendras el CCS (Calculate Cost Shipping) incluido de manera gratuita y automatizaras aun mas tus procesos de envio.

Packlink Team

Rock n Romance

Good app and easy to use .. James was super helpful in the setup and always answered my calls if I needed a little extra support.. only 4 stars due to a small issue with the extraction of order information and tariff codes for export orders .. but for domestic shipments it works well .. :)

Sapori di Sicilia carattere siciliano

CIRO IMPROTA, SERVIZIO ECCELENTE VALE 4 STELLE , SERVIZIO TELEFONICO ECCELLENTE , OTTIMO DA UTILIZARE TRAMITE APP SHOPIFY,EFFICENTE ANCHE LA RISPOSTA DEI CORRIERI

Bottega-Lab

L'installazione è semplicissima, e funzione bene su shopify, ho avuto problemi con una spedizione, ho trovato difficoltà ha rintracciare l'assistenza inizialmente poi grazie alla mia referente Brunella Esposito che si è interfacciata con me ho risolto.

Developer reply

March 2, 2021

Grazie per la sua recensione. Un agente si metterá a breve in contatto con lei per fornirle assistenza in merito al suo invio

Packlink Team

suberartigianato

The app is complete and works well, the timing of sending communications to the customer can be improved. Great experience with the customer service, Ms. Brunella has solved all my initial problems.

Mouyma

Agréablement surprise par cette appli et le service qu'elle propose.
Les tarifs qu'ils ont négociés auprès de certains transporteurs sont vraiment compétitifs.
De plus, le service client est pour l'instant à la hauteur de mes attentes.
Je la recommande +++

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