RT: Page Speed Booster

Hello,

First of all, thank you for your interest in our app.

Regarding your question,

- This application will not increase or decrease any page load speed measures such as Pingdom or GTmetrix, Page Speed Insight, or others. Your site is not technically faster, but the user experience is highly optimized. It is also important to understand that these test tools look at the first page. Our technology is triggered on the second page. Thus you won't see any improvement in their rating. However, browse your site once the application is installed, and let yourself be impressed.

- The Page Speed Booster is using a technique called "prefetch", in which we’re actually requesting and downloading the page and storing it in the cache, right before your shoppers click the link to the page. However, this is dependent on a number of conditions (such as current tabs/threads opened by browser, the internet connection, the download process), as prefetching can be ignored by the browser, to balance itself. For example, the browser might just take the texts and abandon the request of a large font file or some images on a slow network. In a certain case, Firefox browser, it will only prefetch resources when “the browser is truly idle”.

For example, while in the Home Page, the user is currently on a page where they are making a decision of a Product to click. So, 99% of the next page will be the Product Detail Page. Page Speed Booster improves the performance of this page by having the browser retrieve the contents while the user is still thinking. Once the visitor clicks on a link, the browser only needs to retrieve the content from the browser's cache.

Hope this helps :)

I am so sorry for your bad experience, and honestly, I want to work with you to get this resolved.

For so long, my team is working very hard to find a suitable solution for page speed optimization. This is always the question of all time, when websites are getting bigger and bigger, day by day. And we were so happy to release Page Speed Booster. As you can see, the app is 100 percent free, and we are not trying to get revenue or collect information at any cost. There is no hidden functionality. We truly made it for Shopify users. Before releasing, the app was tested carefully, and it is being used by hundreds of Shopify users now. So, I am really shocked, sad, and guilty when seeing those words "I'm losing business" from you.

I sent you an email yesterday asking for a staff account to check the issue, but I haven't got any response yet. So, after some researching, now I am writing to avoid misunderstanding for other users. My team did recheck your store (of course, from the front-end), and we focused much on the cart & checkout process. Although the Page Speed Booster was completely removed from your store, the issues with your cart items are still happening.

I think there is a possibility caused by apps conflict, or a rare bug, which is just presenting in some underestimated cases, or maybe a confusion from the Shopify support guy. Ultimately, I cannot tell exactly until I can have my team check it.

Again, I am so sorry about your problem, and I hope you could help me a hand.
Thank you so much.