Overall rating Based on 22 reviews
Lunch Box Company
I will be contacting the support but raising an issue, currently using the debut theme and have an issue on my basket that when a customer removes 1 product line from basket, 2 or more lines get removed from my basket so im losing business i have spoke to shopify support who passed onto their technical team and just had response
I am going to delete the app for time being, but worried about apps that inject code into things like the cart as could have issues with SSL and security. extra...
~This is exact response from the shopify team. I will be sending this over to this developer.
" and let me know that you are seeing an issue when removing products from the cart on your current theme. I've had a closer look into your theme theme code, and found that this is caused by an injected script from a third party app, Page Speed Booster. For further troubleshooting and to resolve the issue, you will need to reach out to the app developer directly since they will better understand their code. You can contact them by going to your admin > Apps, and click Get support besides Page Speed Booster app."
I am so sorry for your bad experience, and honestly, I want to work with you to get this resolved.
For so long, my team is working very hard to find a suitable solution for page speed optimization. This is always the question of all time, when websites are getting bigger and bigger, day by day. And we were so happy to release Page Speed Booster. As you can see, the app is 100 percent free, and we are not trying to get revenue or collect information at any cost. There is no hidden functionality. We truly made it for Shopify users. Before releasing, the app was tested carefully, and it is being used by hundreds of Shopify users now. So, I am really shocked, sad, and guilty when seeing those words "I'm losing business" from you.
I sent you an email yesterday asking for a staff account to check the issue, but I haven't got any response yet. So, after some researching, now I am writing to avoid misunderstanding for other users. My team did recheck your store (of course, from the front-end), and we focused much on the cart & checkout process. Although the Page Speed Booster was completely removed from your store, the issues with your cart items are still happening.
I think there is a possibility caused by apps conflict, or a rare bug, which is just presenting in some underestimated cases, or maybe a confusion from the Shopify support guy. Ultimately, I cannot tell exactly until I can have my team check it.
Again, I am so sorry about your problem, and I hope you could help me a hand.
Thank you so much.