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This app broke an automatic discount we created for a free bonus item. This killed countless orders. Our promo was for Father's Day, and customers got a free product once they spent $100 in our store. Sadly, this app, caused the cart not to mark the product free, forcing several customers to complain and bounce. As a speed plugin for an eCommerce platform, they didn't properly exclude the cart items from the cache, obviously, which is a rookie move. Sorry guys, I wish I could give you a better review, but you cost me sales.
Hi there,
Pat here from Booster Apps Tier 2 Support. I just saw your review and wanted to reach out to apologize for the trouble you had with our app. 😔
For clarification - the app automatically speeds up your store's load times by adding one simple script tag to your theme called booster-page-speed-optimizer.js. Page Speed Optimizer is made and designed to help boost the speed of your site in terms of clicks by pre-loading links.
You can also check our FAQs for more information about the app.
Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of what caused the issue that broke your automatic discounts.
Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong.
Happy to offer you any help you need here so we can turn your experience with the app around for you.
So sorry again for the hassle here. Please let me know if you have any questions.
Cheers,
Pat
I want to cancel, and your app doesn't have any information as to what to do to perform a cancellation to your app????
Please cancel this account, thank you.
I think your app it's absolutely over expensive.
Door dit bedrijf heb ik een error op me site
Installeer deze app niet
Liquid error (layout/theme line 440): Could not find asset snippets/quantity-breaks-now.liquid
Ze geven aan dat het van een plugin is die korting geeft maar ik heb helemaal geen plugin die korting geeft en de melding kwam toen ik hun plugin downloadende
Hi there,
Darrel here from Nova Apps Support. I'm sorry you've been having issues with the app!
Though it is a free app, we take every issue seriously and strive to resolve them. Based on the error alone, it seems it is coming from a Quantity Break type of app(like a discount app), however, we definitely want to check if our app caused this error. I'd be happy to look further into this. In order to do that we'll need collaborator access to your shop, so I've sent a collaborator request to your Shopify admin. Once you accept that request, please reply to the email we sent you and let us know.
Looking forward to your response.
Cheers,
Darrel
Not sure even it working.............................................................................
Hi there, I've sent on an email to try to demonstrate the speed increase of the app so far. 😊Cheers, Stuart
Didn't see any increase in site speed. Not sure what the app actually did, but it didn't help. I guess it wasn't a bad test for free
I don't how it work so well for everyone.
We checked our website speed before adding the app with the google speed check.
And we checked it after.
The website went slower and even worst after the second day.
Ultimately this app slowed down my store front. I'm pretty sure this is a redundancy with Google search, or most marketing measures but let's leave that up for speculation. Update:
The app description does not match the apps intended functionality. To future users please consider this - this app allows your page to start loading when your links are hovered over. This would be most beneficial for websites with high resolution photo videos etc that require a longer load time. If most of your product photos consist of JPEGs this will do nothing for you. If the conversion goal is to be clicked and directed right to a product to be purchased this is not for you. If you're selling photography this is for you.
Hi there,
James here from Booster Apps, I'm sorry for your experience so far using the app. As mentioned in our app screenshots and description, our app preloads links – so when a customer moves their mouse cursor over a link, we tell the browser to pre-load that page. When someone clicks that link, the page has already loaded. This results in a faster browsing experience for your customers. Some merchants have seen up to 3x real world performance boost. Since most of the speed score apps test on first page load, the machines wont pick up the speed change.
Image heavy stores do benefit from this app, you're correct, but since the app preloads html as well, it will work on stores that don't have many images too.
I'd love for you to give it another shot - or if you'd like to chat about the technical details of our app happy to chat at james@boosterapps.com.
I read through your conversation with Pat from our team, and in rare cases there's a hiccup on install – this is an easy fix on our end and something we're happy to take a closer look into.
We've reached out over email to help make things right!
Cheers,
James
Actually slowed down my loading time by about 300ms. No point in using it unless im pressing the button in a wrong way.
My web speed was drastically lowered with the Google speed meter. I do not recommend it, it is to have a module that is not needed
Hi there, thanks for your review. I'm afraid this has nothing to do with our app.. The app will have no impact on pingdom or gtmetrix, this is due to the fact that these apps measure page speed on first page load.. this app only starts working after first page load as we are preloading links on the page.. 😔
Cheers, Stuart
After I activated the app, the "Buy Now" button started blinking on all product pages so nobody can press it and buy anything. I contacted Shopify help desk and my theme developer - they said it is caused by a code left from 3rd party app which was not removed properly. The 3rd party app is Page Speed Optimiser. Shopify has created ticked and contacted them on my behalf, I also tried to reach out to them and got the email back: As a business yourselves, I hope you understand that with over 100,000 users of our free apps we can only provide help documentation support for these apps.
My site is down and there is no support to solve it.
Hi there,
Sorry to hear you're having issues. I've replied to the ticket submitted. I'm afraid this was not caused by our app. The app adds a one-line javascript reference that doesn't interact with your theme. I'd be more than happy to fix this for you though. I've sent collaborator details to your email.
Cheers
Stuart