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After I activated the app, the "Buy Now" button started blinking on all product pages so nobody can press it and buy anything. I contacted Shopify help desk and my theme developer - they said it is caused by a code left from 3rd party app which was not removed properly. The 3rd party app is Page Speed Optimiser. Shopify has created ticked and contacted them on my behalf, I also tried to reach out to them and got the email back: As a business yourselves, I hope you understand that with over 100,000 users of our free apps we can only provide help documentation support for these apps.
My site is down and there is no support to solve it.
Hi there,
Sorry to hear you're having issues. I've replied to the ticket submitted. I'm afraid this was not caused by our app. The app adds a one-line javascript reference that doesn't interact with your theme. I'd be more than happy to fix this for you though. I've sent collaborator details to your email.
Cheers
Stuart
Superfast in a minute! Incredible app. Super recommended. I went from 35 points to 70. I don't know if it will last, but I hope so.
Thanks so much for the review and for recommending us to the community! 🤩 If you have any questions or if we can help in any way, please feel free to reach out to us at support@boosterapps.com
Cheers, Katherine
It's a good app, and the quick help by customer support from Mr. Jon was very helpful. thank you so much!
Thank you for your positive feedback about our app and customer support. We are glad to hear that we were able to assist you promptly and effectively. However, we always strive to provide the best experience possible for our customers. If there was anything that could have been done differently or better to make your experience a 5-star one, we would love to hear your feedback. Please feel free to share any suggestions or comments with us, as we are always looking for ways to improve and better meet the needs of our customers. Thank you for choosing our service, and we look forward to hearing from you.
All the best, Kevin
my store speed immediately improved!! This app does what it says it will do. I am not sure how, but I am happy
This app is really misleading, as adding a single .js file does not speed up your website. I tried to get answers from support: "what does your js file do?" but they left me hanging, probably because they didn't know the answer. I would not recommend this app until the author becomes more clear about what it does and how it works. Seems like it's just a marketing tool.
Hi there,
First and foremost, thank you for your feedback. I can understand how important website speed is in today’s world, so I see the desire to keep your website loading as quick as possible, and to know how the app works.
The app itself uses software to preload links on your website, thus speeding up loading times after the first page load. And to answer your question about caching, yes the app preloads pages to cache assets for any future requests. When you asked our Tier 1 support team what the JS file does, they were looking into the issue further with our development team to get you the right answer. I'm sorry about your experience so far.
Our Support Manager Rob has sent you an email as well to resolve. Happy to jump on a call and get to the bottom of this and to give you some more technical information about the app itself – james@boosterapps.com.
Cheers,
James
Installed because of great reviews however my store actually performed worse. Google page speed for Desktop dropped from 84 to 66 and Mobile dropped from 45 to 28. It also fails Speedboosters Shopfiy analyzer. Hope support will contact me to understand why the poor results.
Hi there, thanks for the review. Unfortunately page speed apps such as pingdom or gtmetrix will not show any improvements when the app is installed. This is due to the fact that these apps measure page speed on first page load.. this app only starts working after first page load as we are preloading links on the page.. 😔
Cheers, Stuart
It's a very bad app. When I install this app, this app effect the website is blank. The support team cannot help to fix it and just send me the general answer.
Hi Secret Sofa Team,
Aroll here from Booster Apps Tier 2 Support. I just saw your review and wanted to reach out to apologize for the trouble you had with our app. 😔
Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of what caused the images to disappear.
Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong.
Happy to offer you any help you need here. So sorry again for the hassle. Please let me know if you have any questions.
Cheers,
Aroll
I like that this app immediately improved my site speed, the customer service was excellent, and Trish was friendly and helpful.
Thank you for taking the time out of your day to leave us a review! Our team here at Booster Apps is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know, and we would be happy to see where we can improve. All the best, Kevin
I just started using this app for my store and it helped a little bit with page speed but it didnt perform as I expected it to.Still its better having it than not having it in the end.
I don't really what has it done. It was only one click, 1 second and says the page is faster? Well...