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After I activated the app, the "Buy Now" button started blinking on all product pages so nobody can press it and buy anything. I contacted Shopify help desk and my theme developer - they said it is caused by a code left from 3rd party app which was not removed properly. The 3rd party app is Page Speed Optimiser. Shopify has created ticked and contacted them on my behalf, I also tried to reach out to them and got the email back: As a business yourselves, I hope you understand that with over 100,000 users of our free apps we can only provide help documentation support for these apps.
My site is down and there is no support to solve it.
Hi there,
Sorry to hear you're having issues. I've replied to the ticket submitted. I'm afraid this was not caused by our app. The app adds a one-line javascript reference that doesn't interact with your theme. I'd be more than happy to fix this for you though. I've sent collaborator details to your email.
Cheers
Stuart
This app is really misleading, as adding a single .js file does not speed up your website. I tried to get answers from support: "what does your js file do?" but they left me hanging, probably because they didn't know the answer. I would not recommend this app until the author becomes more clear about what it does and how it works. Seems like it's just a marketing tool.
Hi there,
First and foremost, thank you for your feedback. I can understand how important website speed is in today’s world, so I see the desire to keep your website loading as quick as possible, and to know how the app works.
The app itself uses software to preload links on your website, thus speeding up loading times after the first page load. And to answer your question about caching, yes the app preloads pages to cache assets for any future requests. When you asked our Tier 1 support team what the JS file does, they were looking into the issue further with our development team to get you the right answer. I'm sorry about your experience so far.
Our Support Manager Rob has sent you an email as well to resolve. Happy to jump on a call and get to the bottom of this and to give you some more technical information about the app itself – james@boosterapps.com.
Cheers,
James
All my images would NOT load after app install! Not worthy. I don't think I have any more words to explain as required by the program. Website worked perfect before app install, website would not load images after. And it wasn't the app?
Hi there,
Sorry to hear that you're experiencing this issue. I'm afraid this completely unrelated to the app :( Our app places a single line of javascript code to speed up your next page load - we do not have any access to editing or updating your images.
Cheers
Stuart
It's a very bad app. When I install this app, this app effect the website is blank. The support team cannot help to fix it and just send me the general answer.
Hi Secret Sofa Team,
Aroll here from Booster Apps Tier 2 Support. I just saw your review and wanted to reach out to apologize for the trouble you had with our app. 😔
Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of what caused the images to disappear.
Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong.
Happy to offer you any help you need here. So sorry again for the hassle. Please let me know if you have any questions.
Cheers,
Aroll
na sert strictement a rien, aucun effets sur la rapidité du site
Hi there,
I've reviewed your recent feedback regarding our application, and I'm genuinely sorry to hear about the speed issues you're experiencing with your store.
However, I'd like to clarify that although our application is effective, it's not a definitive solution for speeding up your store. It doesn't directly impact your online speed test scores due to its operational mechanism. Nonetheless, it significantly enhances the browsing experience for your site visitors and customers. Additionally, we provide 24/7 chat support to assist you in effectively improving your store's speed.
I've reached out to you via email to continue our discussion and explore how we can address your concerns satisfactorily.
Looking forward to your response.
Best regards,
Pat
Worst app ever i installed in my store..........................
Shit***Apps... Note Recommended..................
Hi there,
Not a big fan of the swearing, but I understand that you might have been frustrated using the app for some reason.
More than happy to help dig into any issues you may have had if you'd like to share?
Cheers
Stuart
Time wasted, it does not work to increase page speed, It does not work in Gtmetrix or any tool , so stay away
Hi there, thanks for the review. You are absolutely correct, the app will not show any increase or decrease in GTmetrix or any other tool.
From our FAQ on the dashboard of the app:
https://share.getcloudapp.com/NQugzdW0
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Important Notice:
This app will not increase or decrease any pageload speed metrics such as Pingdom or Gmetrix. The app preloads links, which only works from the second page view. These apps DO NOT account for second page load times in their results.
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The app utilizes open source software (https://github.com/instantpage/instant.page) to preload links on your theme, thus speeding up loading times after the first page load.
As mentioned throughout the app, some themes already include this open source code by default. As a result, these themes wouldn't see any increase in speed because the code is already present.
Cheers
Stuart
Didn't improve page speed at all. If anything it was slightly slower, probably due to loading more JS. Benchmarked using Google Pagespeed Insights before, tested after - no difference/slightly worse.
Hi there, thanks for your review. I'm afraid this has nothing to do with our app.. The app will have no impact on pingdom or gtmetrix, this is due to the fact that these apps measure page speed on first page load.. this app only starts working after first page load as we are preloading links on the page.. 😔
Cheers, Stuart
My website run very slow, i have downloaded this app from the app store because i read that it really helps to make the website load faster, unfortunately it didn't help and my website still running very slow.
there is no option to contact any one in this app who can really help, no contact info no costumer support.
I don't understand how this app has 779 reviews 4.8 Rated.. something is wrong here.,,
Hi there, sorry we let you down here. Some themes already include our speed optimization code. As a result, these themes wouldn't see any increase in speed. Cheers, Stuart
Does not work in the theme by Out of the Sandbox. After turning on, all images disappeared, and when off they came back.
Support just blamed everyone else and didn't even have a look. First it was domain provider, then it was Shopify and then heavily optimised theme (it really isn't) - just guessing.
Hi there,
Bryan here from Booster Apps, I'm sorry for your experience using the app. I read through your conversation with our support team and we haven't had a scenario like this before happening with any theme. We would love to investigate and find out what could have caused the issue. We've reached out over on email as well to help us uncover this.
Looking forward to hearing from you.
Cheers,
Bryan.