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Wow - what happened?!
I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again.
Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly.
Such a waste of time - I'm looking into other editors and am likely going to make the switch.
Hi there,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied.
What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you.
We are always improving our app day by day and wish for another opportunity to support you.
PageFly | Kate - Customer Success Manager
Please guys - do not use this app. I wanted to love PageFly. That is, until my add to cart button didn't show on the live site. That is, until I asked for help fixing padding and it took them 20 minutes to which they solved nothing and with google I solved it in 2 minutes. You will need support every 5 minutes because of a glitch. You will experience issues with your site. You will continuously run into errors that are the apps fault. I never leave reviews, but after 4 days of continually dealing with this headache of an application I had to. Save yourself.
I would like to express my deepest apology for your bad experience with our app.
We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. I took a lot of time reading your review and the conversations between you and our team to understand the issues. We felt so bad that we could not able to assist you to fix the issues completely at that time.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here:
PageFly pricing explanation
What happens if I downgrade?
I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best,
Richard.
On behalf of the PageFly team, I would like to thank you for your detailed review.
We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve.
Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages.
In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page.
Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans
I also apologize for our email because it bothered you.
We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes.
We are always here for you when you need us.
PageFly | Kate - Customer Success Manager
It took me longer to build a landing page on Shopify via PageFly than it took me to set up the entire store website. Total waste of time!
Hi Abigale Moller,
On behalf of the PageFly Team, I am sorry for everything that made you unhappy with our app. We feel so bad when you left us, really.
We really want you to give us a chance to check and support you. We also contacted you in all ways about this issue and expressed our desire to assist you but we haven't heard from you till now.
We truly understand our users might get difficulties when first using our app but when they get used to it, PageFly would definitely prove to be a powerful tool for them to customize their stores. Still, we will continuously try to improve our app and support team to meet users’ demands.
One day when you are back, we do hope that we will have a precious opportunity to assist you.
Best regards,
PageFly | Kate - Customer Success Manager
Although the UI looks good at first glance, there's a lot of small bugs with this app when you start publishing your pages. For instance, the dropdown list sometimes glitches on certain mobile devices, and page animations is also buggy on different browsers.
Tried reaching out to support but they're useless. Tech team also has no clue what they're doing. Talked to support for an hour to see if they can help me solve these problems with no avail. Tech team also suggested solutions that don't solve the problem at all.
Stick with GemPages, they are much better.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, I am also actively training our support team to enhance the quality of our support services.
I have taken the time to read through your review thoroughly. When we received your feedback, we immediately collaborated with our development team to create a detailed plan to improve our app and fix the issue you encountered. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!
Thank you for leaving a detailed review for us.
Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly.
Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you.
PageFly | Kate - Customer Success Manager
Just another app that promises FREE but severely limits what you can do. If you're going to pay for a page builder app, there are far better ones out there.
I would like to thank you for such detailed feedback on your experience with PageFly. In the Free plan, you can use all elements and features, and you can create one page for each page type.
We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.
We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help.
PageFly | Kate - Customer Success Manager
I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.
Hi there,
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if yo
u have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
I tried a number of times to reach out and ask for help with a fairly simple problem, with no response. I'm looking for something else. Documentation is a bit thin.
Hi,
I would like to send you our sincere apologies for the frustrating experience with us.
We apologize that our service did not satisfy your expectations.
The very first time of creating and developing was a time when PageFly was still lacking support.
Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us.
Along with this, we also improve our app performance to make it run smoothly.
Moreover, we also updated our Help Center and Video tutorials to cover fully almost everything about PageFly.
I wish we will have a chance to support you when you are back.
PageFly | Kate - Customer Success Manager
Not very intuitive, doesn't work very well, and the help from the team is extremely slow, if anything, almost doesn't exist. This is what you get for a free app. I would recommend paying a bit to get something much better.
Thank you for posting a review and we’re truly sorry to hear that your experience was not up to standards. But I really appreciate you bringing this issue to our attention.
For many years, we have been trying so hard to improve PageFly to make it have more features and functions.
We would appreciate another chance to support your business. And today, my team wants to let you know that we would have another opportunity to support you.
With PageFly, you’re always our priority.
PageFly | Kate - Customer Success Manager