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the worst application ever !!!!!!!
I simply installed the PageFly application and my homepage store was loading blank. My shopify was completely bricked and I couldn't do ANYTHING. What the f%!# IS GOING ON?!
fortunately, i cancelled everything linked to Pagefly on the code theme and i restore the index.liquid to the last update and VOILA. NEVER AGAIN !!!!!
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
However, we did not find any ticket that you contacted us so it's really hard for us to know and understand what the issue you had.
We even tried hard to contact you but no response.
I hope that you can give us another chance to assist you to check the issue for you, please get back to us via live chat 24/7 or reply to my email.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
Support is terrible no one knows how to use the damn editor. Couldn't figure something as simple as extra scroll happening on a landing page or a damn image fit to size issue.
Edit: Holy, It couldn't get worst. I was reached out to privately by "management" to resolve my issue, to my surprise I might add. As I worked with Cookie (Management) to solve the issues why none of my images would fit into their pages not matter if I chose different images or resized them.
Five hours later, FIVE HOURS of texting, because no one can use a phone anymore! I receive a final message from Cookie saying THIS ISNT HER DEPARTMENT!!! What???
She couldn't, along with the development team find the problem. She opted to remove my page for me on pagefly (as if that's a kindness) after taking 5 hours of my day to not solve my singular issue.
Never coming back. Happy for those who find success here, I did not. If I could give negative stars I would!
Hi,
Thank you for your review and the time with us to be so patient to work together.
We are sorry for any convenience you had.
As we always mentioned, from our support team to the management team to the development team, we are the one in PageFly - always want to assist customers to find better solutions for the issues. Unfortunately, we cannot solve your issue: want to make an background image show full but not want to scroll. Even though trying to stay together in such a long time to edit, adjust the image you want, even with trying to explain with a lot of examples that it would be better if we can choose another image.
As mentioned in the chat, we admitted this is General Technical limitation - and that's what our Development Team confirm.
Thanks again for your detailed feedback and the time you spent.
Have a nice day.
This is the most janky, glitchy and useless app for the purposes of creating neat slideshows I have ever wasted days of my life using.
The most simple tasks cannot be completed without hours of maintaining broken columns and sections, where changes revert themselves without being prompted after very careful finetuning.
0/10 And while the support was very helpful at times, eventually they just gave up helping, one man barely spoke English and just abandoned the chat after not listening to anything I was saying.
This app has been an annoying experience to try my best to work with.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues.
We sent emails to them as we really want to do assist you with everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Kate - Customer Success Manager
Added PageFly to my Shopify store to test. Very first thing I did was try to create a full width image slider for 3 images. Very basic and simple that would normally take me 30 seconds to setup but it's been an hour since I started, 30mins with support and I still can't get one image slider with 3 images working.
First it came with a gap around the image slider that eventually we had to sift through multiple lines to work out there is a column spacing setting that is separate to padding or margins. But I can't get the pagination to be in the image which is ridiculously standard but instead it's on a separate line that at best can be adjusted to sit on the edge of my phone sometimes.
Insane. 1 hr and still can't get a simple image slider working. Glad I didn't buy the premium pack. Shopify is just another horrible Wordpress. Why anyone uses it is beyond me. Time to move on.
Dear Good Apple Sportswear representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
We already contacted you and we hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
Who on earth can use a 5-slot plan for $24? A business with only one product page? They are trying to get you to pay $99 a month for a glitchy, clunky app. it is more profitable to buy a shopify theme once and have it customized rather than pay $99 a month for this app.
Hi There,
I am Kate - Customer Success Manager at PageFly, I hope you are having a great day!
First and foremost, thank you for your feedback. We always value our customer's feedback to improve ourselves.
For your store, if you have only one product page, you can absolutely use the FREE plan. In the FREE plan, you will have one published slot where you can publish a page or a section.
Our pricing plan includes different plans to meet various customer's needs. For example, in the 5-slot plan, you can publish 5 pages and sections - that we already explained to you but got no response from you. The sections you can use on different pages or even use in the default pages of your theme.
Along with this, we have 24/7 live chat support that assist you whenever you can. So we really want to assist you more, please come to live chat support and let us know your feedback.
I appreciate your time and patience.
We value your business with PageFly and we look forward to hearing from you soon.
Kate - PageFly Customer Success Manager
Pagefly is a bug factory. They are not fixing any bugs. But they are doing unnecessary updates.
Like they have no clothes to wear, no food to eat but they are trying to build high buildings.
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.
They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.
Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager
Sadly we have made a mistake and used this product to design the page on our website. Now they converted it for pages on our website and they charge you every month for keeping the pages active, which is ridiculous. I do not therefore recommend this product, use Shopify, to avoid this extortionate additional fee to your store.
I would like to send you my deepest apology for your bad experience with our app.
We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At that time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
When you update your theme to Shopify 2.0 all of your pages will be unworking. They can't help anything, even you unpublish all of your pages they will still break your page.
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers.
After we received the review, our Developers did check immediately and fixed the issue. I would like to thank you for giving us the opportunity to assist you.
For this issue, we will check and improve our app to avoid this issue in the future.
Please let us know if you have any questions or need help, we are always here to help you.
PageFly | Kate - Customer Success Manager