Anmeldelser (10.731)

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  • 95 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
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Redigeret 31. maj 2024

Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page.

Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly.

The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense.

Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens.

CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting.

PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!

Orpheus Music
Næsten 3 år bruger appen
PageFly svarede 27. november 2022

Thank you very much for taking the time to share our thoughts!

It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support.

As discussed, please don't hesitate of getting back in touch if you ever need any further assistance.

Wish you all the best for your store! :)

Lucian - PageFly team

Redigeret 9. oktober 2023

*edited* 2 years later, I cannot recommend against using this platform enough. I needed to remove the app, and it bricked my site. I was then passed around numerous different support reps who ALL insisted I do things that had no relation to my ticket at all. Even had one tell me "we do not support custom code".

The only request I made was "please remove all instances of pagefly from my site (THE UNINSTALL option doesn't even come remotely close to doing this). If you are lucky enough to find the video on uninstalling, before you know clicking the uninstall button (because why would you think a button called uninstall would actually do what it's named to do), YOU MIGHT fare slightly better.

Absolute nightmare of a product, it used to be bullet proof and customer service use to be outstanding.

PageFly provides an UNPARALLELED level of customer service, even with their free version (which is powerful beyond my wildest needs). I 1000000% recommend this add on/app for anyone looking for something well beyond the built in page offerings of shopify.

Næsten 3 år bruger appen
PageFly svarede 13. januar 2021

Thank you for giving us the chance to assist you and thank you again for sharing your thoughts, experience using PageFly and PageFly support. I am Glad to know that you are enjoying using our app.
Your words provide us Huge encouragement to provide the best Customer Support You will ever see.

Feel free to get back to us if you have any questions.

Max - PageFly team

Redigeret 2. februar 2024

Paid for additional service. What I got was not great quality so that it keeps breaking whenever time there are updates. Then, when we request to fix issues caused by the updates, they denied. I have been using this app more than years this is how they treat customers. BE AWARE.

Years of time and money spent on this platform were completely wasted.

Mere end 2 år bruger appen
PageFly svarede 1. marts 2022

Thank you so much for such a great review. We are delighted to hear that you value the efforts we have put toward assisting and supporting customers. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.

If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you.

PageFly | Kate - Customer Success Manager

31. maj 2023

péssima atualização recente, dificultando 200% o acesso ao app, tem dias que nem abre pra você ter noção. Se tiver qualquer app semelhante mesmo que inferior a esse, teste ele.

Mere end 2 år bruger appen
PageFly svarede 8. juni 2023

On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app, especially the new version.

We hold ourselves to a high standard, and we regret that we fell short of your expectations.

We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, we are trying to improve our app to avoid the issues when you experience.

We take your concerns seriously and are committed to making the necessary improvements.

We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.

Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.

Best regards,
PageFly | Kate - Customer Success Manager

17. august 2021

WARNING! We had a major launch planned for today which included over 100 PageFly custom product pages and a new OS 2.0 Prestige theme within Shopify. Unfortunately, once we went live we found major issues with the switch to the new theme including a lot of our LIVE product pages not having the Product Details section on the Product page. Missing this key part would not allow any customers to order product. Our biggest frustration however centers around the fact the PageFly Dev Team is 12 hours ahead of us (GMT +7) and would not even be able to investigate the matter for a substantial amount of time. Because of this we have had to delay our launch and switch back to our old theme thus losing money as we have had to delay the launch and subsequently sales. We are a US based company and understand not all dev teams are US based. We also understand that for many technical issues the time difference is inconvenient but not a huge issue. However, in our situation when we just went live with a new site and PageFly’s system has caused a multitude of our products to be unsellable I would hope they would have an escalation path that would include dev team members available to help with commerce/sales affecting issues. Unfortunately, they do not. While PageFly has been a great addition for our design efforts and we would suggest PageFly to others, we would also warn others to be aware of their dev team support hours and complications that might cause their business going forward.

Lux Fragrances
Cirka 2 år bruger appen
PageFly svarede 23. november 2021

First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app.

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app.
I will recheck and improve the Development team, it's a pity that the dev team does not support you in time.

But we are so grateful that we could contact you to have another chance to check your issues. We really want you to know that we will do everything we can to compensate you for your loss.

Please let us know via Livechat if you need our assistance.

PageFly | Kate - Customer Success Manager

21. august 2021

As soon as I downgraded my plan after a year of using this app, my page editor stopped working and opening for any of my PageFly pages. I have been trying for a week to get customer service to take my seriously, even sending in videos showing the page editor won't open. Because it opens for them, they blew me off. I upgraded my account and still nothing. They are blaming my 4k monitor for the reason they can't help me. Although it has always worked fine with this monitor.. makes no sense. Now I either have to rebuild my homepage somewhere else or keep a page I can't edit. AFTER PAYING FOR A YEAR I HAVE TO JUST MOVE THE PAGE?

Essential Diffusion
Cirka 2 år bruger appen
PageFly svarede 23. november 2021

We’re so sorry that your experience did not match your expectations. This is on us.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
We also worked to check and fix the issue you have, thank you so much for giving us this opportunity. This is a lesson for our team to do better in the future to avoid this issue.
We are always willing to help you whenever you need us, our valued customer.

PageFly | Kate - Customer Success Manager

13. august 2020

The app works and you get what you pay for but their support team has been HORRIBLE. I've been facing an issue with the facebook pixel, probably have already lost THOUSANDS... trying to figure out what the problem is. It seems like it's pagefly code interfering with my theme code but their support team has taken over a WEEK, including multiple back and forths to TELL me to "explain to them what the problem is cause they dont understand it".... For real?

How about having a single person stick to a single support ticket and make sure he truly understands the issue and help us solve it?

You guys have multiple support people taking a look at my ticket and that doesnt help anyone.

Get your stuff together and I will make sure to update this review accordingly, but its incredible the type of support you guys provide. GEEZ....

Cirka 2 år bruger appen
PageFly svarede 17. august 2020

Hi Sergio,

We held a meeting and we have come up with many measures to remind and discipline the unprofessional supporters.
I am truly sorry because of your unworthy experience with PageFly. I also feel embarrassed and ashamed about being their boss.
We also updated the training program for all supporters.

Tony is working with you, he is also our CEO. I hope that we can find out the problems.

Thank you for your continued trust and using PageFly.

Kate - Customer Success Manager

12. januar 2023

What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt im not getting support.

Gaffer Power
Cirka 2 år bruger appen
PageFly svarede 17. januar 2023

On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really.

We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue.

This is a lesson for us to improve our app a lot to make it easy to use for all users.

From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you.

Best regards,
PageFly | Kate - Customer Success Manager

Redigeret 29. april 2023

Highly disappointed by the support team, Our all pages images have been removed overnight and instead of helping to restore the support team is been arguing to do everything manually for more than 600+ images and convincing its Shopify issue on the other hand shopify says the data was upload on Pagefly so its pagefly issue. It's highly unprofessional while both are on the same platform and can not coordinate to get the data restored, We have lost so many details and images overnight.

Næsten 2 år bruger appen
PageFly svarede 5. april 2023

Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.

I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for this issue. This is the highest priority of our team to check deeply and find a solution to avoid the same issue in the future. Thank you for bringing this to our attention and we are committed to providing you with the best possible service.

Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.

Best regards,
PageFly | Kate - Customer Success Manager

Redigeret 26. maj 2022

Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.

Næsten 2 år bruger appen
PageFly svarede 7. juli 2022

Hi there,

On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied.

Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time.
However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us.

We are always right here for you, anytime.

PageFly | Kate - Customer Success Manager