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Well you look at that, a free app turned paid, what better way to start the new year!
Thank you for your review on the App Store.
I am so sorry for everything that made you unhappy and unsatisfied with our product. I do understand your concern about our pricing plan at that time.
We have updated our pricing plan with the aim is make it more suitable for all customers.
We will try our best to improve PageFly as well as our support to make you more satisfied if we have another chance to assist you in the future.
PageFly | Kate - Customer Success Manager
Layout changes all in a sudden whenever they made updates on their side. Always have new bugs appear from time to time and they will blame all faults on you. Deleted all my SEO works from Shopify side when I delete pages inside Pagefly.
Have been around with Pagefly for over a year and I am fed up with all of these problems.
I’d like to send you a sincere apology for the unexpected experience you had with our app and support.
At that time, PageFly released a new version and it leaded to the loading issue. This was something we didn't expect and certainly a profound lesson for the development team.
I spent a lot of time reading your feedback for us on App store and this is a pain as well as a lesson for us to improve our app and support quality.
I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well.
Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us.
Have a nice day!
PageFly | Kate - Customer Success Manager
I’ve had the app installed on Shopify for months and it just does not load. Not in the Shopify app, not logged in in the Shopify website. Just a blank white screen that says “please wait”.
Customer support has been less than helpful and none of their suggestions have worked.
Hi, I am reaching out regarding the review you gave us.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly.
We have tried to contact you with the hope to fix the issue for you but we haven’t received any response from you yet.
It is our responsibility to investigate and resolve any problems that arise. Our Development team did fix the Please wait issue so I hope that you can give us a second chance to check our PageFly app again.
I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.
We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
The "trial" only allows you to create one template. So to try out different layouts you have to delete the one you just created. How are we supposed to know if the app will do what we want? Delete our work each time? What a waste!
On behalf of the PageFly Team, thank you for taking the time to rate us on the App Store. Currently, PageFly doesn’t have the Trial plan.
On all plans, even on the Free plan, you can discover all features and functions of PageFly.
We truly hope that you can give us another opportunity to serve you to make your experience better.
We are always here when you need us.
PageFly | Kate - Customer Success Manager
the response is terrible to questions asked on live chat, I really am not happy with using this app so far
Thank you for your review, we do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and what we need to improve PageFly as well as the service that we provide.
With PageFly, customer satisfaction is always our number one priority and we always strive to get this. And we feel so bad that we could not make you satisfied. I talked to my team about your case and I am also making a training plan to my team to notice all the problems. We will try our best to bring you a good experience with PageFlyl. We took all your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.
Our whole team is also trying to improve PageFly to make it easy to use and more friendly.
Your recommendations and suggestions are always welcome and appreciated.
Have a great day!
PageFly | Kate - Customer Success Manager
I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys.
Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.
Hi,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us.
We have been updating the PageFly app and support to make it work smoothly and developing many new features.
I hope that we will have another chance to assist you.
PageFly | Kate - Customer Success Manager
Stay away from this app - we builded every product page with their system and everything worked well - until they made their intern update. From that moment on everything broke down. Our product pages showed other products, the texts were not longer to be seen, the product images and products suggestions were wrong! We reached out to the customer support and were fobbed off with the regular "we will fix it as soon as possible". If you are a shop owner you know what i am talking about: we were loosing customers, our social ads were linked to the wrong products = so we are loosing money for the last 4 days!
Hi,
I am so sorry for everything that made you unhappy and unsatisfied with our product and service.
I do understand your concern and feeling when the bugs happened and caused issues for your pages.
After we received your review, I and our team together checked all and tried to fix the issues.
Regarding the support service you mentioned in your review, we are having some new operators who are well-trained.
Thank you for giving us more chances to assist you, we will try our best to improve PageFly as well as our support to make you more satisfied.
PageFly | Kate - Customer Success Manager
Very annoying support to deal with! That is my #1 concern with apps because if I have problems, I need them fixed asap. Wasted hours of time to figure that out. All I need was a very basic question answered...
Hi Ryan,
I'm contacting you regarding the bad experience with our app. On behalf of our whole team, I would like to send you our sincere apology for everything that made you frustrated.
I know how you felt at that time, I do understand your feeling when you had troubles with our app, and I hope that you can give us a second chance to fix all the bugs and solve all remaining issues with our product.
We would be so happy if you can come back to the Live chat and we are always there to wait for you. Our whole team really wants to assist and support you, Ryan, can you come back? Or we can make the video call if it's convenient for you, I hope that through the video call, we can understand your issues and then I will work with the development team to fix all.
You and your satisfaction are so important to us, and we really don't want to miss a potential customer like you.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you.
Best Regards
Kate Nguyen | PageFly | Customer Success Manager
Le panier ne fonctionne pas correctement depuis 15 jours et PageFly est incapable de réparer cela me renvoyant au créateur du thème qui me réponds que PageFly est entièrement responsable de ce bug et doit faire le nécessaire, or, personne ne semble compétent pour résoudre ce problème et la perte financière à cause de PageFly est conséquente, cette application n'est vraiment pas fiable et peut faire perdre beaucoup d'argent, le support n'est pas capable de prendre en charge correctement les bugs et de rendre compatibles leur application.
Je voudrais exprimer mes plus sincères excuses pour votre mauvaise expérience avec notre application.
Nous essayons toujours d'améliorer notre application pour garantir aux clients une expérience exceptionnelle, mais il est clair que nous n'y sommes pas parvenus. J'ai pris beaucoup de temps à lire votre avis et les conversations entre vous et notre équipe pour comprendre les problèmes. Nous nous sentions tellement mal que nous ne pouvions pas vous aider à résoudre complètement les problèmes à ce moment-là.
Nous comprenons vraiment à quel point l'expérience client est importante et c'est pourquoi, chaque jour, nous essayons sans arrêt d'améliorer notre application et notre équipe d'assistance. C'est une grande leçon pour nous de tout améliorer pour mieux vous servir et je souhaite vraiment que nous ayons plus de précieuses chances de vous aider à l'avenir.
N'hésitez pas à nous faire savoir si vous avez des questions ou si vous avez besoin de notre aide. Nous espérons toujours avoir une autre chance précieuse de vous soutenir et de vous aider à l’avenir.
Votre collaboration avec PageFly est grandement appréciée et j'attends avec impatience de vous répondre bientôt.
PageFly | Kate - Responsable du succès client
This is the worst page builder I have ever used in my life. It is extremely stupid of pagefly's multi device compatibilities.
I have spent many hours on designing my Home page's "for all devices" section. After that I realize my mobile version does not match the "all devices" version.
This app is completely waste of time UNLESS you are super poor and looking for a FREE page builder.
Hi there,
On behalf of our team, I would like to send you a sincere apology for the unexpected experience you had with PageFly.
Until now, the regret is still with me like that day, I regret that you have not contacted the support team and regret that we did not have the opportunity to assist you.
When I read your feedback, I feel the discomfort and inconvenience you must go through and I just wish that we had the opportunity to serve you. Thank you for leaving clear feedback for us so we can work on improving PageFly.
I just want to let you know that I and my team are still here, anytime you need, and we are always willing to assist you.
PageFly | Kate - Customer Success Manager