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The support is very accessible and they answer quickly, they answer all your questions and if they don't have them at that moment they pass you to specialized people.
Thank you so much for your feedback. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us.
Our support team is online 24/7 on live chat so feel free to let us know if you need any assistance.
Kate - PageFly Customer Success Manager
it's certainly a big improvement to the limited editing you get from shopify's native environment. some things could be better but things work well and the helpdesk is super on point. recommend it.
Thank you so much for your detailed review. Customer satisfaction is our main priority and we are ecstatic that we met that mark.
PageFly is constantly developing and growing to have more helpful features and functions to help for your business. Thank you for your recommendation, we have been trying day and night to improve PageFly and make it better day by day.
We are always happy to be able to help you, so if you need help, just let us know by leaving messages in the Live chat.
PageFly | Kate - Customer Success Manager
This app has really helped me with creating the exact website that I want, and has given me a lot more freedom than the regular Shopify editor. For me it was however a bit of a long learning curve in the beginning. There are some issues occasionally, but the chat support has always been incredibly fast, kind and helpful!
Thank you so much for such generous feedback to PageFly. Your review is really incredible for us.
We understand that many new customers could find it difficult to understand and use PageFly for the first time so we are trying to make PageFly more friendly. Along with this, we have been developing many helpful functions and features.
Your feedback really means a lot to our PageFly team. We would really appreciate it if you could share with us any further recommendations.
Please feel free to let us know if you have any questions or need help.
PageFly | Kate - Customer Success Manager
Shagar Support sur réactif a vos question et efficace je conseil cette application, ca fait maintenant 1 ans que je suis sur l'application et m'ont beaucoup aider a comprend leurs applications, il y a vraiment un soutien derrière pour pouvoir progresser merci beaucoup !!
Thanks for your words. We appreciate your trust and will do our best to deserve it.
Please feel free to reach out via Livechat on the PageFly dashboard or https://help.pagefly.io/submit-ticket should you need any further assistance. Also, please feel free to send any other feedback that you do have - we would love to hear from you!
Warmly,
Kate - Customer Success Manager at PageFly
I used this app to add a page to my shopify website. I needed support and Maria helped me a great deal.
Thanks for taking the time to share your feedback with PageFly. It means so much when our best customers share their experiences.
If you have any questions or need help, feel free to contact us at any time at the Live chat window.
PageFly | Kate - Customer Success Manager
I am using to complement my theme and it is very useful. It brings me more control on my website. The help assistance is also great! Touqir help me a lot! Thank you for your great work.
Thank you so much for your review, it means a lot to us. It is a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
Could you please let us know what we can do for you to improve a 4-star to a 5-star?
We're looking forward to assisting you.
PageFly | Kate - Customer Success Manager
I am satisfied with this app, it's quite easy to use and the support time is quick and really helpful !
The app is not as easy as I thought it would be, (I am a bit of a novice) Had challenges with the drag and drop, not dropping where I wanted it. However the support through chat is very timely and helpful. That makes it a huge difference to keep the app. I actually deleted it, and decided to give it another go, and use the chat help, and glad I did.
Thank you very much for your balanced and fair review of PageFly. We are so glad that our team can help you while using PageFly. We are so pleased our efforts resonated with you.
As you mentioned in the review about the dragging and dropping, I know sometimes, it’s not easy to use and drop exactly where you want. I reported this issue to our Development team so they can check this and we will try to improve this to make it easier in the future.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help.
We are always looking forward to working with you in the future and we really hope that our whole team can have many opportunities to serve you in the future.
PageFly | Kate - Customer Success Manager
Our store is built entirely on Pagefly & we love it. Especially the customer support. It's great, they are quick to respond & extremely helpful.
We are so grateful for your review. Thank you for sharing your feedback with us and the community.
Thank you for being with us, this is amazing like you!
We really appreciate it if you have any further recommendations for us.
Please do not hesitate to contact us via the Live chat whenever you have any questions.
PageFly | Kate - Customer Success Manager
仕組みを理解するのに、多少時間はかかりましたが、直感的な操作でデザインが作れるのは、良いところだと思います。
ライブチャットがすぐにつながるため助かっています。
基本英語対応ですが、画像や動画が送れる＋翻訳を使いながら意思疎通ができます。
簡単な操作であれば、チャットで指示をもらって自分で修正できました。
コラボレーターリクエストを受け入れることで、操作をしてくれる方がいるのもとても助かりました。ありがとうございます！
何度かライブチャットを利用していますが、親切な対応をしてもらえています。