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I find the app to be not intuitive and therefor difficult to use. However, the support team has been really helpful which has made it all a bit easier for me. There are tons of videos out there, but talking with the support team actually helps me find the right videos I am looking for.
We were thrilled to read your review for PageFly. We are so glad that we were able to support you to solve your issues.
Thanks for your detailed review, we know how we are doing and what we need to improve.
We are trying to improve our app to make it more friendly and easy to use for you.
Let me know if you have any questions.
PageFly | Kate - Customer Success Manager
5 star for their customer service(Cookie). Very swift and effective response.
At first, I'm not used to the new app for page builder since I think it was complicated to edit. Now I think t it's useful and come with lots of temples. At this price, it's great.
But it still has some limits, such as I can't create a product comparison with images. The table can't insert any images. And the section must have to publish so that I can use it directly again. But if I publish all the small sections I like, the section will be included in the publishable slots. Then I will lose the quota of a page.
Thank you for your detailed feedback for us. We always try to bring great support quality to our customers and I am truly happy that I could be able to do this.
Regarding your feedback about our app, I did take note and I will forward it to our development team so they can take the time to check and investigate all your comments and improve our app. I truly understand your suggestions and I hope that in the future, we will do more to bring you a more powerful page builder app.
Feel free to let us know if you have any concerns, we are always here for you.
PageFly | Kate - Customer Success Manager
The support is very accessible and they answer quickly, they answer all your questions and if they don't have them at that moment they pass you to specialized people.
Thank you so much for your feedback. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us.
Our support team is online 24/7 on live chat so feel free to let us know if you need any assistance.
Kate - PageFly Customer Success Manager
utilisée pour réaliser une page que notre template ne pouvait as nous fournir, j'ai trouvé l'application particulièrement utile. Ce qu'elle pourrait perdre en simplicité, elle le gagne grandement en liberté d'action, en plus de permettre d'ajouter des bouts de sites provenant d'autres plateformes
Par contre, l'usage de l'anglais est le minimum requis pour utiliser correctement l'application.
Le service technique est très rapide. J'ai reçu Zee, elle a été très rapide et courtoise avec moi, en plus de sa patience.
Bonjour, merci beaucoup d'avoir choisi PageFly pour votre boutique et nous sommes ravis que vous ayez trouvé PageFly utile.
PageFly donne toujours la priorité à la satisfaction du client et nous essayons toujours de le faire tout le temps, donc vos commentaires nous permettent de savoir comment nous nous en sortons, merci beaucoup. Nous améliorons constamment notre application pour la rendre meilleure.
Notre équipe d'assistance est toujours prête à vous aider chaque fois que vous en avez besoin, alors n'hésitez pas à nous faire savoir si vous avez des questions ou des recommandations.
PageFly | Kate - Responsable de la réussite client
it's certainly a big improvement to the limited editing you get from shopify's native environment. some things could be better but things work well and the helpdesk is super on point. recommend it.
Thank you so much for your detailed review. Customer satisfaction is our main priority and we are ecstatic that we met that mark.
PageFly is constantly developing and growing to have more helpful features and functions to help for your business. Thank you for your recommendation, we have been trying day and night to improve PageFly and make it better day by day.
We are always happy to be able to help you, so if you need help, just let us know by leaving messages in the Live chat.
PageFly | Kate - Customer Success Manager
It's so easy to build pages using PageFly. I had no previous experience and managed to build a website from scratch. There are some bugs here and there, but the support is always willing to help. If the Customer Support Agent can't a member of the Development team jumps right in and the issue is fixed.
It was our pleasure to support and make you feel comfortable.
While we typically pride ourselves on doing everything we can to make you happy, it’s clear that we fell short here but we will try our best to improve our app to avoid issues/ bugs as much as possible to make you satisfied more and more.
Please feel free to let us know if you need any assistance, we are right here for you!
PageFly | Kate - Customer Success Manager
This app has really helped me with creating the exact website that I want, and has given me a lot more freedom than the regular Shopify editor. For me it was however a bit of a long learning curve in the beginning. There are some issues occasionally, but the chat support has always been incredibly fast, kind and helpful!
Thank you so much for such generous feedback to PageFly. Your review is really incredible for us.
We understand that many new customers could find it difficult to understand and use PageFly for the first time so we are trying to make PageFly more friendly. Along with this, we have been developing many helpful functions and features.
Your feedback really means a lot to our PageFly team. We would really appreciate it if you could share with us any further recommendations.
Please feel free to let us know if you have any questions or need help.
PageFly | Kate - Customer Success Manager
Shagar Support sur réactif a vos question et efficace je conseil cette application, ca fait maintenant 1 ans que je suis sur l'application et m'ont beaucoup aider a comprend leurs applications, il y a vraiment un soutien derrière pour pouvoir progresser merci beaucoup !!
Thanks for your words. We appreciate your trust and will do our best to deserve it.
Please feel free to reach out via Livechat on the PageFly dashboard or https://help.pagefly.io/submit-ticket should you need any further assistance. Also, please feel free to send any other feedback that you do have - we would love to hear from you!
Warmly,
Kate - Customer Success Manager at PageFly
I used this app to add a page to my shopify website. I needed support and Maria helped me a great deal.
Thanks for taking the time to share your feedback with PageFly. It means so much when our best customers share their experiences.
If you have any questions or need help, feel free to contact us at any time at the Live chat window.
PageFly | Kate - Customer Success Manager
I am using to complement my theme and it is very useful. It brings me more control on my website. The help assistance is also great! Touqir help me a lot! Thank you for your great work.
Thank you so much for your review, it means a lot to us. It is a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
Could you please let us know what we can do for you to improve a 4-star to a 5-star?
We're looking forward to assisting you.
PageFly | Kate - Customer Success Manager