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PageFly, an incredible website builder, offers a user-friendly and intuitive interface. Its functionality is straightforward and meticulously designed. Should you encounter any difficulties or require assistance, their customer service team is readily available through the convenient live chat system. I have received exceptional support from numerous staff members at PageFly, and I believe their commitment to customer service is a key factor in establishing PageFly as a leading player among page builders. I would highly recommend them.
Thank you very much for giving us a wonderful review. It really made my day and I really appreciate it!
Whenever you need help, do not hesitate to contact us, we are always here to support you.
Sincerely,
Mika | PageFly Team
I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review.
There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation.
Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us.
We will definitely improve PageFly and the support team to serve you better.
We are always here to assist you when you need us.
PageFly | Kate - Customer Success Manager
very good add and very good customers support. very good add and very good customers support. very good add and very good customers support.
Thank you so much for leaving such a great review for us.
Thank you for being with us, this is amazing like you!
We really appreciate it if you have any further recommendations for us.
Please do not hesitate to contact us via the Live chat whenever you have any questions.
Hope - PageFly Team
A big thank you to the cookie staff for helping me with my store discount. This problem has been bothering me for a long time, but she was very caring and efficient to help me solve my problem.
Thank you so much for your kind words, we really appreciate it!
Our support team is online 24/7 let us know if you need any assistance.
Drake - PageFly Team
great and fast customer service and a great app, love that there's a free plan! perfect to give my website the look i want.
Thanks for sharing your review with us and this made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Have a wonderful day, and take care!
PageFly | Kate - Customer Success Manager
Excellent customer service and great app. Quick response to my request and my issue was solved immediately. Very happy with this app and customer service
Thank you so much for such a great review. We are delighted to hear that you value the efforts we have put toward assisting and supporting customers. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you.
PageFly | Kate - Customer Success Manager
We installed this app to start a landing page for lead generation for Black Friday 2020. So far, so good, but there are some things that don't quite work right away. When that happens I contact Support and they are great, they are very responsive and fast. The product is working great so far.
Hi Marcia,
Thanks for your review. We are delighted that you found something you like. Your feedback means a lot to us and we will do our best to deserve your trust.
We provide 24/7 support via Livechat in-app or email: happytohelp@pagefly.io. Please reach out if you need help.
Touqir | PageFly Team
I built all my website with Pagefly and I super reccomend it if you don't have coding knowledge + you also have the option of coding if you want to add CSS or HTML somewhere. You can built everything you want.
Something else that is supoer important is the customer support, they usually answer you quickly and helping you with everything.
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Cookie - PageFly Team
I really appreciate the friendly customer support. I was really having trouble understanding how to create Theme Templates from Page Fly designs and Touqir took the time to create a tutorial video out of thin air. That's amazing customer service.
Excellent support!
Thank you for the 5-star rating!
We are thrilled to know that you enjoyed our Service. Your feedback motivates us to continue providing exceptional service to all our customers. Please don't hesitate to reach out if you have any other questions.
Abed - PageFly Team