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Pagefly is an amazing tool to enhance the look and feel of any website...Indeed, just like most other tech related things, there is a learning curve to using this well..it can be quite challenging in the start (and hence the 4 stars), but gets better as you get the hang of it. The live support though is amazing..to help you at a moment's notice. I was assisted by a person named Jess and she was amazing help.
I would suggest Pagefly to implement/integrate live web calls (like skype/zoom/teams) to compliment the live support that you provide to aid in quicker information flow between client and support for faster resolution. The sharing of screenshots, etc takes too long and is cumbersome to resolve every issue, especially if there are several queries or the client is not that savvy. This would really set you apart from your competitors. (I should actually be credited for this amazing business idea :D :D). Looking forward to amazing results with Pagefly. Cheers.
Hi there, so glad to see that you are having a good time with PageFly team!
Thank you for your detailed feedback, it helps us a lot in improving ourselves. Rest assured that all of your feedback is noted for the whole team to learn. We hope to serve you better every day to meet our dear customer’s expectations.
Please know that you are always welcome here! Our support team is here with you 24/7 whenever you need.
Have a nice day, and stay safe!
PageFly | Kate - Customer Success Manager
Super helpful and friendly customer service staff. They will guide you and try their best to help you solve your problem. The app is easy to use. But for the first time user you may get confuse a bit but later on you will adapt to it fast.
Hi there, so glad to see that you are having a good time with PageFly team!
Thank you for your detailed feedback, it helps us a lot in improving ourselves. Rest assured that all of your feedback is noted for the whole team to learn. We hope to serve you better every day to meet our dear customer’s expectations.
Please know that you are always welcome here! Our support team is here with you 24/7 whenever you need.
Have a nice day, and stay safe!
PageFly | Kate - Customer Success Manager
excellent response time, polite and hard working!
Shami did an excellent and quick job in showing me how to solve my problem.
Work alright with a theme you have published already. Does not help if you do not have a store published, or if you are working on a new theme still in draft. Pagefly sections don't show up in draft themes, and you can't preview with draft themes. Only consider if you would like to upgrade a page or add a section to an already published theme/website.
Excellent customer support. Page design is not always intuitive but the customer support agents are a tremendous help.
Hello,
Thank you for taking the time to share your experience with PageFly!
We're always here to help you with any further questions or concerns you may have, so please don't hesitate to reach out to us at any time.
Thank you for choosing our product, and we hope to continue to exceed your expectations in the future.
Best regards,
Kate - PageFly Customer Success Manager
It has great features, everything that you need is there but you need to learn a little bit how to use it :)
Hi there, how are you? I hope you are enjoying your day over there!
We are all deeply grateful for your words. It’s our duly honor to be a helpful assistant to you on your experience with PageFly. We are still learning to improve ourselves and our dear customer’s compliment is a great source of inspiration for us.
Thank you so much for choosing PageFly and stay with us!
PageFly | Kate - Customer Success Manager
Good app, much faster support than gempages which took hours to reply. PageFly always help out instantly and send screenshots & looms, so it's very clear. Only bad thing is the app is definitely a bit buggy at times. And I do worry about page speed.
Thank you so much for your lovely words!
We will keep working hard every day to make our support and app better for you.
If you have any more questions or need further assistance, feel free to reach out. We're always here to help!
Kind regards,
Kate | PageFly Customer Success Manager
Excellent service - solved my problem.
Only criticism, and the reason for the loss of a star, is that it all took quite a long time to sort.
Hello,
Thank you for taking the time to share your experience with PageFly!
We're always here to help you with any further questions or concerns you may have, so please don't hesitate to reach out to us at any time.
Thank you for choosing our product, and we hope to continue to exceed your expectations in the future.
Best regards,
Kate - PageFly Customer Success Manage
Customer service is wonderful. The app could be more intuitive and less finicky, but overall it is very helpful.
On behalf of the PageFly Team, thank you so much for leaving us a review of your experience with PageFly.
I feel happy that our support team could assist you. We will improve our app to make it better and better.
Please let us know if you need any help.
Kate - PageFly Customer Success Manager