Rezensionen (5.657)
Anpassen
-
Nach Bewertung
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning.
What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories.
Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation.
Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear.
Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla,
On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.
After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.
That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.
We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.
Thank you again for your feedback and for being a long-time PageFly user.
Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
Dear Colinea,
On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly.
We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience.
Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers.
Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team.
While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants.
Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward.
Boo – Customer Success Manager
Uninstall Warning:
They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall.
We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates.
We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
Dear Clean Eatz Kitchen,
On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process.
We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront.
PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly.
We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can.
Thank you again for sharing your experience.
Boo – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution.
Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
Dear Le Noof,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with PageFly has not met your expectations. We understand your frustration regarding the features you were looking for, particularly around UGC videos and customer video testimonials.
Feedback like yours is extremely valuable because it helps us better understand where merchants see opportunities for improvement. We've shared your comments with our product team for consideration as we continue to expand and enhance the platform.
While we're glad you saw potential in PageFly, we're sorry that the current feature set did not fully support your needs. We truly appreciate the time you've spent using the app and your honest feedback.
Thank you again for sharing your experience.
Boo – Customer Success Manager
installed global code on my site, despite my only having a test page, which then screwed up the pdp and it took 7 hours to figure out that pagefly added random code even when I wasn't using their app!!!!
We’re truly sorry for the frustration and disruption this caused you.
You’re absolutely right — this should not have happened, and we take full responsibility for the impact on your product pages.
Our team has identified the root cause, removed the added global code, and implemented a fix to prevent this from happening again. Please kindly check your store now and let us know if everything is working as expected.
We sincerely apologize for the time it took you to track this down. Your feedback is extremely important to us, and it helps us improve both our app and internal checks moving forward. If there’s anything else we can do to assist or verify on your store, we’re here and ready to help.
Kate | Customer Success Manager
Unfortunately I need to update my opinion.
I have been using this app for quite some time now, but today when I tried to edit my page I was confronted with a popup saying:
You need to update the app first and by updating, you grant us access to customers data like name, phone, email.
So, right now I dont have access to my store content and cant make any changes without granting pagefly access to very vulnerable data that is not allowed in Europe.
Thank you for your kind words! We truly appreciate your support. If you ever need any assistance, we’re always here to help.
Kate | CMO at PageFly
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
nothing serious. i just want to develop custom,
Dear Smile Perfumes,
Thank you for taking the time to leave a review.
We're sorry to see that your experience with PageFly did not fully meet your expectations. From your feedback, we understand that you were looking for more custom development capabilities, and we regret if our current features or support did not align with your needs.
Your feedback is valuable to us and has been shared with our team for consideration as we continue improving the platform. If there are specific customizations or requirements you would like to discuss, we'd be happy to learn more and see how we can assist.
Thank you again for your feedback, and we hope to have the opportunity to better support you in the future.
Boo – Customer Success Manager
pesima en todos los sentidos , no deja hacer nada personalizar nada , esta como caida la pagina no se , pero que expericiencia tan mala , todas las reseñas de 1 estrella son con toda justificacion , es pesima
Hola,
Antes que nada, quiero ofrecerte mis más sinceras disculpas por la mala experiencia que has tenido. Lamentamos profundamente que la aplicación no haya cumplido con tus expectativas.
Entiendo completamente lo frustrante y molesto que puede ser cuando intentas construir y personalizar tu tienda y encuentras errores, no puedes hacer los cambios que deseas o sientes que el sistema no está funcionando correctamente. Eso realmente genera impotencia — y si yo estuviera en tu lugar, me sentiría igual.
Te hemos enviado un correo electrónico y actualmente estamos esperando tu respuesta. También es una lástima que en el pasado no hayamos tenido la oportunidad de ayudarte a través del live chat para revisar y solucionar el problema en el momento en que ocurrió. Si nos das una oportunidad, revisaremos todo cuidadosamente paso a paso para identificar la causa y solucionarlo por completo.
Una vez más, te pedimos sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de apoyarte mejor.
Kate – Customer Success Manager
HOMEPAGE STOPPED WORKING!! MASSIVE IMPACT ON BUSINESS.
I don't know how the long issue was happening, but my homepage and some product pages were not loading on some versions on iPhone. This is the THIRD time this year I have had this issue. Other times caught it early, but I suspect this could have been an issue for a few days.
Detrimental to business. If I didn't have so many live pages, I would definitely be looking for a new app right now.
I was speaking to Miracle, who just ended the chat without a full resolution. which was also rude.
Thank you for sharing your feedback.
We sincerely apologize for the serious inconvenience caused when your homepage and product pages stopped loading properly. We completely understand how disruptive this can be, especially when it impacts your business. Our development team has reviewed this issue carefully and is working to prevent similar cases from happening again.
We also regret that your recent chat with our support agent didn’t end as smoothly as it should have. This has been addressed internally to ensure a better support experience moving forward.
We truly appreciate that you decided to stay with PageFly and give us a second chance to serve you. Your trust means a lot to us, and we’ll continue to do our best to ensure your store runs smoothly.
At the moment, we’re still waiting for your response so we can assist you further if needed.
Best regards,
PageFly | Kate – Customer Success Manager
