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The app is not bad, but you seriously need to hire a decent support team! Anytime we need help with something, it takes HOURS for them to figure it out, not mentioning that I have to repeat myself over and over so they understand the issue
Hi Awear,
Thank you for taking the time to share your feedback.
We're glad that you've been using PageFly for several months, but we're sorry to see that your experience hasn't fully met your expectations. Your 3-star rating tells us there's still room for improvement, and we'd love to learn more about how we can serve you better.
If there's anything that didn't work as expected or any suggestions you'd like to share, please feel free to reach out to our 24/7 support team. We'd be happy to listen and assist in any way we can.
Thank you again for your support, and we hope to provide you with an even better experience moving forward.
Boo – Customer Success Manager
PageFly definitely has a learning curve and isn’t the easiest tool to pick up at first. However, once you understand how it works it becomes much easier and very powerful. Some of the tutorials could be more detailed for beginners, but the support team has been excellent and very responsive whenever I’ve needed help.
Thank you so much for your thoughtful feedback and for sharing your experience with us. We truly appreciate it.
We understand that PageFly can feel a bit challenging at the beginning, and we’re sorry for any inconvenience this may have caused. At the same time, we’re really glad to hear that once you became familiar with it, you found the app powerful and easier to use. Your feedback about improving our tutorials for beginners is very valuable, and we will definitely share it with our team to make the learning experience smoother.
We’re also happy to know that our support team has been able to assist you promptly whenever needed. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out via our 24/7 live chat or email — we’re always here to help.
Boo – Customer Success Manager
Ok builder
Hi InkNPrintz,
Thank you for taking the time to share your feedback. We truly appreciate it.
We're glad to hear that you find the builder useful. At the same time, we're sorry to learn that your experience hasn't fully met your expectations. Your 3-star rating tells us there's still room for improvement, and we'd love to better understand what we can do to make your experience even better.
If you'd be willing to share more details, please feel free to reach out to us via our 24/7 live chat. Our team would be happy to listen, assist, and work with you on any concerns you may have.
Thank you again for your support, and we hope to provide you with a 5-star experience in the future.
Boo – Customer Success Manager
Links to products in the collections view (product title and product image) are not clickable links. It's just a onclick handler.
This is not good user experience: users cannot copy links via left mouse click, users cannot reliably use ctrl+click or middle mouse click to open the product in a new tab. In that place clearly HTML links should be used.
Apart from that, the page editor is easy to use, looks good, and support from PageFly is helpful and responsive.
This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform.
I really hope that you can give us another chance so we can assist you with everything we can to make things right.
As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue.
We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve.
PageFly | Kate - Customer Success Manager
The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.
To be honest, this app makes no different then other.
The ONLY reason that keeps me using it, is the stability of it (and the fear of switching to others). Some of their outsourced CS service are mildly "okayish", be prepare for around 30% of disappointment, because most of the KEY FUNCTION that could actually make a different within their field, they cannot meet it, or blame it to their R&D/HTML nature.
Pagefly team, if you really want to leverage your business, service, and stability of your application, you would really need to at least make it user friendly for mid-pro designer who migrates from software/platform like Figma and so on. Imagine the shares you could get from more content/templates/theme/section/elements creator you could get from this market.
I fully understand it does in fact base on HTML, but perhaps this is the tech barrier that your R&D could make a different, to turn you to become the actual winner.
Simple functions/features:
- True Drag & Drop, complete freedom within a certain area;
- Layers overlapping;
- Built-in Mega Menus (if its already built-in, beautifully, I doubt any would risk to chose other);
- Simple tips: just copy the heck out of Figma/Adobe series interface logics.
Once again, the right -side tool-bar is like a spacecraft dashboard, I HAVE to maneuver between sections, rows, columns, etc, for ONLY one feature adjustment. Its a complete nightmare when the shop design are semi-dynamic a.k.a a bit more complicated than other.
I give it 5 stars for customer service, but 2 stars for user friendliness. Whereas in Shopify you can build a homepage in minutes, in this app it is complex, time consuming and no easy way to make a mobile friendly version of a desktop design. If you have landscape images for desktop and portrait for mobile, you need to essentially create two different designs. And neither of these will be optimised for tablet, so that would be another design to add. I would pay for this app if it was more user-friendly.
I thank the person who helped me today but I do find this app terribly complicated compared to say wordpress. I shall endeavour to master it but surely it could be made far simpler.
it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.
Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day.
First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly.
I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better.
I feel happy that our Technical support team also helped you well.
Rest assured that we will try our best to be a better assistant to you every day!
I hope to hear from you soon!
Have a nice day!
Cookie | PageFly Customer Satisfaction Manager
