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STAY AWAY FROM THIS AS FAR AS POSSIBLE
This must be the worst app builder with the worst team of developers. You will set up your pages perfectly, the way you want them to be, then they will start updating the app and all of your websites will start to look different, different spacings, different paddings, things stop working, even though they initially did. They just take their product and introduce errors instead of fixing them. No stability whatsoever, you have to be in a constant fear of your websites remaining the same and things working properly. I have this circular button that takes me to the top of the website, I've tweaked it like 5 times already so that it looks like a circle and not squeezed, 5 times, I've set it 5 times to look like a circle and every single time they've updated something things change. Now my pages have different fonts and spacing on mobile, while a few months ago I checked it was all good and pretty. A few months, you can't just leave your store, because they will destroy your pages. And where's my money for that? My money for lost customers? Are you gonna give it back to me? Shameless. Do not use this unless you want unstable pages. Oh and I didn't mention that the features they introduce along with the bugs are not well thought out and in most pretty inconvenient and annoying, so...
Hi There,
It's Kate - Customer Success Manager at PageFly, I hope you are having a great day!
Thank you for taking the time to share this detailed feedback, and we’re truly sorry to hear about the issues you've experienced with our app. It sounds like our recent updates may have affected the stability of your pages, and we apologize for the frustration this has caused, especially after putting so much time into perfecting your designs.
Our team is committed to delivering a reliable app experience, and we’re actively working to address bugs and enhance stability with every update. We understand the impact that these changes have had on your store and customers, and we want to make this right. I’d like to connect you with our development team to resolve these spacing, font, and design inconsistencies, as well as the circular button issue you mentioned.
I followed up with you but I haven't heard back from you yet.
Please respond when you have time so we can provide you with dedicated assistance and support through any ongoing adjustments. Your feedback is invaluable in helping us improve, and we’re here to ensure your pages look and function exactly as intended.
Thank you again for your patience, and we look forward to helping you restore your pages to the way you want them to be.
We value your business with PageFly and we look forward to hearing from you soon.
Kate - PageFly Customer Success Manager
Had a very rude agent today when I saw that the UI for PageFly was broken yet again. There's no way for me post a screenshot, but the User Interface has broken 3 times where the titles of commands, features all show Database Titles with underscores all over the place.
Not sure how they can control this, but I have 3 sites that use PageFly and when you have a support agent insulting you while you're trying to make your site better is not an asset to PageFly.
Dear AmericanArtDecor.com representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
Right after the issue happened, our Technical Support Leader checked the issue with our System team and fixed it - we are truly happy that you gave us that chance to solve the issue for you.
Regarding the support performance, this is a big lesson for us. I make sure there will be a penalty for the support operator and we will continue improving our support training to ensure the whole support team have a good skills in support customers like you.
We really appreciate your honest feedback here and really hope to have another chance to get back your trust as you are so important to us. There is nothing more important than getting back your satisfaction.
We have followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support.
We want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
We already contacted you and we hope to hear from you soon.
I will be looking forward to hearing back from you
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
the worst application ever !!!!!!!
I simply installed the PageFly application and my homepage store was loading blank. My shopify was completely bricked and I couldn't do ANYTHING. What the f%!# IS GOING ON?!
fortunately, i cancelled everything linked to Pagefly on the code theme and i restore the index.liquid to the last update and VOILA. NEVER AGAIN !!!!!
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
However, we did not find any ticket that you contacted us so it's really hard for us to know and understand what the issue you had.
We even tried hard to contact you but no response.
I hope that you can give us another chance to assist you to check the issue for you, please get back to us via live chat 24/7 or reply to my email.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
Support is terrible no one knows how to use the damn editor. Couldn't figure something as simple as extra scroll happening on a landing page or a damn image fit to size issue.
Edit: Holy, It couldn't get worst. I was reached out to privately by "management" to resolve my issue, to my surprise I might add. As I worked with Cookie (Management) to solve the issues why none of my images would fit into their pages not matter if I chose different images or resized them.
Five hours later, FIVE HOURS of texting, because no one can use a phone anymore! I receive a final message from Cookie saying THIS ISNT HER DEPARTMENT!!! What???
She couldn't, along with the development team find the problem. She opted to remove my page for me on pagefly (as if that's a kindness) after taking 5 hours of my day to not solve my singular issue.
Never coming back. Happy for those who find success here, I did not. If I could give negative stars I would!
Hi,
Thank you for your review and the time with us to be so patient to work together.
We are sorry for any convenience you had.
As we always mentioned, from our support team to the management team to the development team, we are the one in PageFly - always want to assist customers to find better solutions for the issues. Unfortunately, we cannot solve your issue: want to make an background image show full but not want to scroll. Even though trying to stay together in such a long time to edit, adjust the image you want, even with trying to explain with a lot of examples that it would be better if we can choose another image.
As mentioned in the chat, we admitted this is General Technical limitation - and that's what our Development Team confirm.
Thanks again for your detailed feedback and the time you spent.
Have a nice day.
I recently implemented this app for my product page, and it’s been a major disappointment. After setting it up, PayPal stopped working, which is a huge issue for my business as it affects transactions directly. I tried troubleshooting, but it seems like the app just can’t support PayPal properly.
On top of that, the customization options are extremely limited. It feels like there are so many restrictions, and I can’t tailor the design and functionality to fit my needs. The interface is clunky, and it’s frustrating trying to make simple adjustments.
Overall, this app has been a waste of time. It’s not reliable, and I feel like it doesn’t deliver on the promises it makes. I wouldn’t recommend it if you're looking for flexibility and a smooth integration with payment systems like PayPal.
Dear PochiTee representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
I am happy that the Paypal issue is fixed and now I am glad that you are giving us another chance to assist you to improve your product page performance.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
Let keep in touch and we will trying our best to assist you!
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
This is the most janky, glitchy and useless app for the purposes of creating neat slideshows I have ever wasted days of my life using.
The most simple tasks cannot be completed without hours of maintaining broken columns and sections, where changes revert themselves without being prompted after very careful finetuning.
0/10 And while the support was very helpful at times, eventually they just gave up helping, one man barely spoke English and just abandoned the chat after not listening to anything I was saying.
This app has been an annoying experience to try my best to work with.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues.
We sent emails to them as we really want to do assist you with everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Kate - Customer Success Manager
Added PageFly to my Shopify store to test. Very first thing I did was try to create a full width image slider for 3 images. Very basic and simple that would normally take me 30 seconds to setup but it's been an hour since I started, 30mins with support and I still can't get one image slider with 3 images working.
First it came with a gap around the image slider that eventually we had to sift through multiple lines to work out there is a column spacing setting that is separate to padding or margins. But I can't get the pagination to be in the image which is ridiculously standard but instead it's on a separate line that at best can be adjusted to sit on the edge of my phone sometimes.
Insane. 1 hr and still can't get a simple image slider working. Glad I didn't buy the premium pack. Shopify is just another horrible Wordpress. Why anyone uses it is beyond me. Time to move on.
Dear Good Apple Sportswear representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
We already contacted you and we hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
complicated communication.
Dear Terra Portrait Shop LLC representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
I has followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
We already contacted you and we hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Who on earth can use a 5-slot plan for $24? A business with only one product page? They are trying to get you to pay $99 a month for a glitchy, clunky app. it is more profitable to buy a shopify theme once and have it customized rather than pay $99 a month for this app.
Hi There,
I am Kate - Customer Success Manager at PageFly, I hope you are having a great day!
First and foremost, thank you for your feedback. We always value our customer's feedback to improve ourselves.
For your store, if you have only one product page, you can absolutely use the FREE plan. In the FREE plan, you will have one published slot where you can publish a page or a section.
Our pricing plan includes different plans to meet various customer's needs. For example, in the 5-slot plan, you can publish 5 pages and sections - that we already explained to you but got no response from you. The sections you can use on different pages or even use in the default pages of your theme.
Along with this, we have 24/7 live chat support that assist you whenever you can. So we really want to assist you more, please come to live chat support and let us know your feedback.
I appreciate your time and patience.
We value your business with PageFly and we look forward to hearing from you soon.
Kate - PageFly Customer Success Manager