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I’ve had the app installed on Shopify for months and it just does not load. Not in the Shopify app, not logged in in the Shopify website. Just a blank white screen that says “please wait”.
Customer support has been less than helpful and none of their suggestions have worked.
Hi, I am reaching out regarding the review you gave us.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified. I would like to apologize for the issues you encountered while using PageFly.
We have tried to contact you with the hope to fix the issue for you but we haven’t received any response from you yet.
It is our responsibility to investigate and resolve any problems that arise. Our Development team did fix the Please wait issue so I hope that you can give us a second chance to check our PageFly app again.
I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.
We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
I uninstall this because my cart drawer stopped working and updating. Still bugged even on fresh theme.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Please guys - do not use this app. I wanted to love PageFly. That is, until my add to cart button didn't show on the live site. That is, until I asked for help fixing padding and it took them 20 minutes to which they solved nothing and with google I solved it in 2 minutes. You will need support every 5 minutes because of a glitch. You will experience issues with your site. You will continuously run into errors that are the apps fault. I never leave reviews, but after 4 days of continually dealing with this headache of an application I had to. Save yourself.
I would like to express my deepest apology for your bad experience with our app.
We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. I took a lot of time reading your review and the conversations between you and our team to understand the issues. We felt so bad that we could not able to assist you to fix the issues completely at that time.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
After just spending an hour working on a landing page and then the page going blank and not saving, I can't say I like Pagefly at all.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Stopped working. Tried contacting support and no response. I’ll update my review if once this is fixed
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
Our team has responded to your question email but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app. However, we just provided you with a solution to this issue so we really hope that you can check.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to have more opportunities to assist you.
I will be looking forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Le panier ne fonctionne pas correctement depuis 15 jours et PageFly est incapable de réparer cela me renvoyant au créateur du thème qui me réponds que PageFly est entièrement responsable de ce bug et doit faire le nécessaire, or, personne ne semble compétent pour résoudre ce problème et la perte financière à cause de PageFly est conséquente, cette application n'est vraiment pas fiable et peut faire perdre beaucoup d'argent, le support n'est pas capable de prendre en charge correctement les bugs et de rendre compatibles leur application.
Je voudrais exprimer mes plus sincères excuses pour votre mauvaise expérience avec notre application.
Nous essayons toujours d'améliorer notre application pour garantir aux clients une expérience exceptionnelle, mais il est clair que nous n'y sommes pas parvenus. J'ai pris beaucoup de temps à lire votre avis et les conversations entre vous et notre équipe pour comprendre les problèmes. Nous nous sentions tellement mal que nous ne pouvions pas vous aider à résoudre complètement les problèmes à ce moment-là.
Nous comprenons vraiment à quel point l'expérience client est importante et c'est pourquoi, chaque jour, nous essayons sans arrêt d'améliorer notre application et notre équipe d'assistance. C'est une grande leçon pour nous de tout améliorer pour mieux vous servir et je souhaite vraiment que nous ayons plus de précieuses chances de vous aider à l'avenir.
N'hésitez pas à nous faire savoir si vous avez des questions ou si vous avez besoin de notre aide. Nous espérons toujours avoir une autre chance précieuse de vous soutenir et de vous aider à l’avenir.
Votre collaboration avec PageFly est grandement appréciée et j'attends avec impatience de vous répondre bientôt.
PageFly | Kate - Responsable du succès client
very hard to use, very low features
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.
I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for all issues you have with us.
I really hope that you can give us another chance to assist you and check all issues you have.
We value your business with PageFly, and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
Reason for unintall is that my store URL is not visible in google after I added pagefly. Just like the name my store flied out from google. So many files still there even after I uninstalled the app. I want the developers of this app to please remove unnecessary files from my store.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
Due to recent changes in the Shopify review display system, we only received your review after it went through a 24-hour verification process. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.
They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.
Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager