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The app is not bad, but you seriously need to hire a decent support team! Anytime we need help with something, it takes HOURS for them to figure it out, not mentioning that I have to repeat myself over and over so they understand the issue
Hi Awear,
Thank you for taking the time to share your feedback.
We're glad that you've been using PageFly for several months, but we're sorry to see that your experience hasn't fully met your expectations. Your 3-star rating tells us there's still room for improvement, and we'd love to learn more about how we can serve you better.
If there's anything that didn't work as expected or any suggestions you'd like to share, please feel free to reach out to our 24/7 support team. We'd be happy to listen and assist in any way we can.
Thank you again for your support, and we hope to provide you with an even better experience moving forward.
Boo – Customer Success Manager
The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.
While I’m extremely new to this app and a tad technically challenged, I find it odd that I have to connect a mouse to drag and drop rather than use my Apple Pencil. Also I’ve noticed a lag in my store since installing the app. Hopefully it’s just because I’ve had it open constantly.
Customer Service Chat I give 10 stars! Liam needs a raise after that convo with me
I thank the person who helped me today but I do find this app terribly complicated compared to say wordpress. I shall endeavour to master it but surely it could be made far simpler.
it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.
Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day.
First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly.
I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better.
I feel happy that our Technical support team also helped you well.
Rest assured that we will try our best to be a better assistant to you every day!
I hope to hear from you soon!
Have a nice day!
Cookie | PageFly Customer Satisfaction Manager
It does what it says it will do. https://www.authenticbagsonly.com
I really wish I could rank it higher. It has been a blessing to be able to create landing pages for my products. It helped my ROI immensely. Unfortunately, in these days of SEO, their page speed is much lacking. When you go to their site to find out how to speed it up, the article is very defensive, blaming the site speed on everything else. I set up a simple contact form using their base template and the Google Lighthouse speed rating was a 23. I will continue to use it until I can test other Shopify page builders and their speed. User experience is first and foremost today. Pagefly has an easy platform, so they are great at that. I'm trying to give my customers user experience and Pagefly isn't the best at that speed-wise.
I was checking your review very carefully and I am so sorry for the page speed issue you had. From the 3.0.0 version, our Developers optimized PageFly codes to make them clean and make sure there is no effect on customer’s store speed. However, I am very sorry for anything that made you unhappy with our app.
We really want to have an opportunity to serve you and to check the issue for you.
Your satisfaction is always our priority. We are always here for you.
PageFly | Kate - Customer Success Manager
This app has lots of great features. BUT. There is one extremely annoying aspect to it. There is a 24 hour chat service run by a bunch of people who are completely clueless. Every time I ask for help I lose hours of my time going round in circles with them, and regularly things end up worse than before. It is extremely frustrating, they are not properly trained and do not know what they are doing. It needs to be sorted out for this to be a good app.
Thank you for leaving us feedback on the App Store, we really appreciate your feedback. Your feedback means a lot to us and we are so glad that we can assist you and you are pleased with the result.
It can be not easy to use PageFly, especially for new users, however, if you are familiar with PageFly, you will find it not difficult to use. And our whole PageFly team is trying day and night to work hard to make PageFly more friendly.
We really appreciate it if you have any further recommendations for us.
Please do not hesitate to contact us via Livechat whenever you have any questions.
PageFly | Kate - Customer Success Manager
Generally it's very good. It can take a while to learn, as to me, some of the UI isn't very intuitive. The online help is good, though not always available in office hours to those of us in Europe. On the whole, it's a good, useful app.
Just editing to add. They put a very obviously unfinished page (lots of their own placeholder graphics etc) live by accident. Be a little careful with their support as some of it is poor - the good people seem very good, but they have some pretty inexperienced people on their help desk also and mistakes on their part can be pretty disastrous.
We ended up with totally messed up front page - live for several hours as this happened outside our office hours. We now emphasise to them that pages should NOT be put live without our expressly okaying this.
PageFly definitely has a learning curve and isn’t the easiest tool to pick up at first. However, once you understand how it works it becomes much easier and very powerful. Some of the tutorials could be more detailed for beginners, but the support team has been excellent and very responsive whenever I’ve needed help.
Thank you so much for your thoughtful feedback and for sharing your experience with us. We truly appreciate it.
We understand that PageFly can feel a bit challenging at the beginning, and we’re sorry for any inconvenience this may have caused. At the same time, we’re really glad to hear that once you became familiar with it, you found the app powerful and easier to use. Your feedback about improving our tutorials for beginners is very valuable, and we will definitely share it with our team to make the learning experience smoother.
We’re also happy to know that our support team has been able to assist you promptly whenever needed. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out via our 24/7 live chat or email — we’re always here to help.
Boo – Customer Success Manager