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it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.
Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day.
First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly.
I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better.
I feel happy that our Technical support team also helped you well.
Rest assured that we will try our best to be a better assistant to you every day!
I hope to hear from you soon!
Have a nice day!
Cookie | PageFly Customer Satisfaction Manager
I was lucky to have Shami as support helping me solving some issues with the landing page. He was responsive and fixed everything exactly how I imagined. Thank you for the great support! 5 stars for his support.
customer service very helpful
Links to products in the collections view (product title and product image) are not clickable links. It's just a onclick handler.
This is not good user experience: users cannot copy links via left mouse click, users cannot reliably use ctrl+click or middle mouse click to open the product in a new tab. In that place clearly HTML links should be used.
Apart from that, the page editor is easy to use, looks good, and support from PageFly is helpful and responsive.
The support team was supper helpful. However, I feel that the elements are not very customizable and without support it is very hard to figure out how to get the page to look the way that you want to. When you have items that are on discount through shopify, that does not show up on the landing page because shopify doesn't change the price on the product page when you generate a discount. You essentially still need to do a lot of design work in something like Canva to create a modern look with great graphics then pull it into Pagefly.
This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform.
I really hope that you can give us another chance so we can assist you with everything we can to make things right.
As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue.
We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve.
PageFly | Kate - Customer Success Manager
The customer service is always very quick and helpful - major highlight of the app. Special shoutout to Randy who just solved a full width issue we've been having for a while. At times the app itself is not as intuitive as I'd like it to be, but overall its doing what we need to.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
I and our whole team are checking the conversations to check all issues you had and we will try our best to make sure these issues won’t happen again.
Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues with our app.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if you have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.
Dear Lucy,
On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly.
From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot.
With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth.
Along with this, our support team will be always willing to assist you anytime.
Thank you and have a great day!
PageFly | Kate - Customer Success Manager
こちらのシステムのバグのせいで、モバイル版を再度作り直しが必要になりました。PCは直してくれ、対応は早いですが、モバイル版は自分でやってくれということになりました。システムの使いやすさは、問題ないです。
Honestly, this app is probably one of the better page builders I've used in my 8 years in ecommerce. That said, the fact that after 4+ years of this app being on the market, it still does not have a usable A/B testing feature is a bit crazy to be honest. I've used many other page builders out there that have this feature but I have chosen to stick with PageFly (for now) because I do like the UI behind it and out of all of them out there it has the least issues. To say that you have to create a Google Analytics experiment to do A/B testing is not a feasible option, we have over 24,000 products that use the same page and to be told this has to be done for each product is just insane. I feel like an app that has been out for years, has many users, should have already had something in place for this. Also, speaking with support and being told "it's being worked on but we don't know when it will be done" is laughable as well. When I hear something like that (as an engineer myself) it is like saying, we havent started it and it's not even in our pipeline otherwise there would be an anticipated release date or at least beta date. Just a bit crazy to be honest that such a valuable feature when testing a website is not available after this long. The fact no one else is complaining about this is a bit shocking too.
Hi Gary,
I am Kate, PageFly's Customer Success Manager, I hope you are doing well.
I am contacting you today regarding the review you gave us yesterday. On behalf of the PageFly team, I am sorry for everything that made you unhappy with our app.
I spent a lot of time reading your feedback and the conversations between you and our operators. I deeply understand your feeling.
For many years, we still have prioritized optimizing and improving our core app to have long-term stability and especially this A/B test feature because this feature needs an exact working performance of Analytics.
So besides the UI/UX design team, the product team is also optimizing the core part.
Unfortunately, at the moment, we have not determined a release date for this feature, but I will discuss it in today's meeting and will send you an email notification when there is information.
Finally, from the bottom of my heart, I want to thank you for accompanying and sticking with PageFly from the first days until now, I really appreciate this. I am also sad that our app hasn't quite lived up to your expectations.
Thank you for your review comments, this is a big motivation for us to improve the app.
I hope to get empathy from you.
Regards,
Kate | PageFly Team