Avis (11 735)

Note globale
4,9
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
16 juin 2022

Honestly, this app is probably one of the better page builders I've used in my 8 years in ecommerce. That said, the fact that after 4+ years of this app being on the market, it still does not have a usable A/B testing feature is a bit crazy to be honest. I've used many other page builders out there that have this feature but I have chosen to stick with PageFly (for now) because I do like the UI behind it and out of all of them out there it has the least issues. To say that you have to create a Google Analytics experiment to do A/B testing is not a feasible option, we have over 24,000 products that use the same page and to be told this has to be done for each product is just insane. I feel like an app that has been out for years, has many users, should have already had something in place for this. Also, speaking with support and being told "it's being worked on but we don't know when it will be done" is laughable as well. When I hear something like that (as an engineer myself) it is like saying, we havent started it and it's not even in our pipeline otherwise there would be an anticipated release date or at least beta date. Just a bit crazy to be honest that such a valuable feature when testing a website is not available after this long. The fact no one else is complaining about this is a bit shocking too.

Altered Way
États-Unis
Plus d'un an d’utilisation de l’application
PageFly a répondu 17 juin 2022

Hi Gary,

I am Kate, PageFly's Customer Success Manager, I hope you are doing well.

I am contacting you today regarding the review you gave us yesterday. On behalf of the PageFly team, I am sorry for everything that made you unhappy with our app.

I spent a lot of time reading your feedback and the conversations between you and our operators. I deeply understand your feeling.

For many years, we still have prioritized optimizing and improving our core app to have long-term stability and especially this A/B test feature because this feature needs an exact working performance of Analytics.

So besides the UI/UX design team, the product team is also optimizing the core part.

Unfortunately, at the moment, we have not determined a release date for this feature, but I will discuss it in today's meeting and will send you an email notification when there is information.

Finally, from the bottom of my heart, I want to thank you for accompanying and sticking with PageFly from the first days until now, I really appreciate this. I am also sad that our app hasn't quite lived up to your expectations.

Thank you for your review comments, this is a big motivation for us to improve the app.

I hope to get empathy from you.

Regards,
Kate | PageFly Team

Modifié le 25 octobre 2021

I'm giving 3 stars because sometimes support is good and sometimes it's really terrible. I think, sometimes they know how to help and other times they don't know how to fix some of the glitches in PageFly. If they ask me one more time to try a different browser (we have multiple staff in multiple countries who are all experiencing the same glitch) I think I might lose my mind :)
I find PageFly good and it has created a good website design for us but it is clunky and can be troublesome. I think maybe it's the best option out there but Shopify... really? This is what you leave us with - all these clunky apps.

Loyal Crush
Australie
Plus d'un an d’utilisation de l’application
PageFly a répondu 15 mars 2021

Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. If there's anything else we can do to help, please let us know!

Emad - PageFly Team

Modifié le 5 août 2023

There are a dozen decent page builders but Pagefly support is in a league of it's own. Near immediate responses, no matter the time. Friendly staff that utilizes screenshots. The support UI is great. Anytime I need assistance they find a solution quickly every time.

I would like to amend my review of pagefly. Every support related interaction has been positive, however their customer service related people offer you a free month in exchange for a video review and send unwanted, unsolicited responses even after being explicitly asked to NOT REPLY to me when I am voicing an opinion.

Technical/Support staff 5/5
Customer service staff 1/5

Overall review 3/5

Bell-FlorSA
États-Unis
Environ un an d’utilisation de l’application
PageFly a répondu 31 juillet 2023

Thank you so much for your kind words, it’s a great motivation for us to improve ourselves.

I’m so glad that we are able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.

Have a nice day!

Liam | PageFly Team

Modifié le 8 mai 2020

We had a major problem with them. They mistakenly published a page without our consent and without notifying us.
They nevertheless knew how to solve the problem and take appropriate actions.
Even if we were dissatisfied, we update our comment for their reactivity, the compensation they give us and because, nevertheless, the product which remains very qualitative.

Safecare-shop / vente-masque
France
11 mois d’utilisation de l’application
PageFly a répondu 10 mai 2020

Hi Maxime,
Thank you for your specific review for PageFly, we really appreciate it. Regarding our mistakes and omissions that you indicated to us, we will definitely solve them thoroughly and do not make these mistakes anymore.
Thank you for giving us the second chance to assist you. We are working together via Live chat window and we are trying to provide you our best service.

Please don't hesitate to contact us anytime if you need any more help. We are always willing to help you!

Best regards,
Kate - Customer Success Manager

Modifié le 13 août 2019

Generally it's very good. It can take a while to learn, as to me, some of the UI isn't very intuitive. The online help is good, though not always available in office hours to those of us in Europe. On the whole, it's a good, useful app.

Just editing to add. They put a very obviously unfinished page (lots of their own placeholder graphics etc) live by accident. Be a little careful with their support as some of it is poor - the good people seem very good, but they have some pretty inexperienced people on their help desk also and mistakes on their part can be pretty disastrous.

We ended up with totally messed up front page - live for several hours as this happened outside our office hours. We now emphasise to them that pages should NOT be put live without our expressly okaying this.

Baba Store
Irlande
10 mois d’utilisation de l’application
Modifié le 28 août 2020

I have problems accessing and editing my pages, and nearly every time I have to make any changes, I need to contact the support team to solve the problem.

Liz McKeon
Irlande
9 mois d’utilisation de l’application
PageFly a répondu 17 septembre 2020

Thank you so much for taking the time to share your feedback with us, we do appreciate.

We are so glad that we could help you to solve your problems and issues, and hopefully, we can go together in the long road so we can be able to help and assist you whenever you need.

However, we do really want to know more about your suggestions and any other comments so we can improve PageFly better and better to meet your total satisfaction.

Let us know if you need any help.

PageFly | Kate - Customer Success Manager

Modifié le 8 novembre 2017

App worked fine for a few weeks and now the page I created no longer loads. These things happen, but their customer service is absolutely awful. Having support for any app or software is almost just as important as the app itself.

And their support team is almost non existent. I'm grateful I actually got a response, but it's been back and forth with no solution in sight. They've forgotten what the original issue is and respond once every 12 hrs or so. They have no sense of urgency nor do they care about their customers.

DO NOT install this app and use if you expect customer support to help with the eventual issues it will have.

*After reading my review on here, their support was able to fix my issue within a few minutes. They missed my email granting them access to my shopify account but not when I resent it to them. So what could have been fixed 3 days ago, was fixed within 5 minutes after my poor review, which I've since updated from 1 star to 3. Make of it what you will.

Robot Cleaner Store
États-Unis
9 mois d’utilisation de l’application
Modifié le 5 mai 2021

I personally found this app very frustrating to use. I would find it useful if the 'bot'/chat help were able to talk on the phone or have a share-screen capability. I think issues would be sorted out much quicker if that was the case. I feel that their support tried to help me, but the platform seemed to have strange mini-bugs that made what I was creating look inaccurate.
Useful app, I found it hard to use.

Nutcessity
Royaume-Uni
8 mois d’utilisation de l’application
PageFly a répondu 6 mai 2021

Hi Mike,

On behalf of the PageFly Team, I really apologize for your bad experience with our app. This is our fault that made you unhappy and unsatisfied.

And I would like to thank you for your detailed review so we can know how we are doing and what we need to improve.
We still have many shortcomings in improving our app and our support, but we have been trying to improve all day by day.
Regarding the support call that you mentioned in your message, our team is planning this service type to implement it.

Your recommendations are always highly appreciated. Please let us know if you need any assistance, we are always willing to support you.

Best regards,
PageFly | Kate - Customer Success Manager

2 décembre 2017

For free ok, has some bugs and takes time to work properly, it's ok

Johnspec
Allemagne
7 mois d’utilisation de l’application
4 février 2020

The app itself does everything you need. But i've found it extremely glitchy. Multiple times I've triple saved work only to have it deleted moments later.

AcnEase store
États-Unis
7 mois d’utilisation de l’application