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I USED TO HAVE 5 PRODUCT PAGES ON THE FREE PLAN WHERE HAVE THEY GONE ?!?!?! NOW IT GOES 1 PRODUCT PAGE FOR FREE, 2 PRODUCT PAGES FOR $20 AND 30 FOR $40 ?!?!?! WHAT IF I DON'T NEED 30 BUT I NEED MORE THAN 2 ??
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied.
What you mentioned in your review is our change of the pricing plan 2 years ago. We deeply understand how frustrated you are but it’s our policy.
However, we really want to have another opportunity to assist you to do everything we can for you. Our team is always there for you to wait to assist and help you.
Thank you for your feedback, we have changed the new pricing model to make it more suitable for users.
https://pagefly.io/pages/pricing-plans
In the new price, we break down into packages to be more suitable for customers, we also get a lot of positive feedback about this.
On the side of our business, we always think of our customers more than ourselves. I also honestly share with you that since we split the packages, our revenue has affected a lot because customers who are in Platinum but they don’t use all the slots, they have downgraded to 40, 60 slots packages.
I simply want to share a little bit from our perspective to ask for your sympathy.
Please let us know if you need any assistance from us, it’s our pleasure to help you.
PageFly | Kate - Customer Success Manager
Support team is very helpful, though sometimes you have to wait next business day for the dev team to be online. But they fix our issues right away. User interface could have been more user friendly but with basic knowledge on web development it is manageable. Overall, great landing page builder and very friendly support team. They have free pages which allows you to use and test their service first which works best for start ups and brands starting very small.
We were thrilled to read your 4-star review for PageFly. We are so glad that you found PageFly was your choice.
With PageFly, we always put the customer first so customer satisfaction is what we always chase.
We are trying to improve PageFly better and more friendly for customers every day. Along with our Support Team which is available 24/7, we also have video tutorials and Help Center to support you so you can have a better experience when using PageFly.
Let me know if you have any questions.
PageFly | Kate - Customer Success Manager
The app is great and very customizable. The support team is even better: super helpful, prompt responses and fixed the issue right away. Highly recommend
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves!
I’m so glad that our support team is able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.
Rest assured that we will try our best to be a better assistant to you every day!
Have a nice day!
Boo | PageFly Team
JESS FROM PAGEFLY WAS REALLY AHELPFUL AND PATRIENT.. she helped me with a really complexed design that i thought was impossible to be done.. The app it self is really sophisticated and useful.. 10star for sure
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
Jess - PageFly Team
This program is really good, the customer service is very enthusiastic and prompt to answer questions, multiple templates can be selected
Thank you so much for taking your time to leave us a review. Your feedback means a lot to us. We will try our best to improve PageFly better and better to meet your needs.
Please let us know if you have any further questions.
Cookie - PageFly team
Pagefly is amazing but Pagefly support is even better! Today Ken helped me fix my issue with the cart drawer. He even went into my Shopify theme and fixed the delay issue I had. The support is instant (within a few minutes or even seconds someone answer) and the developpers are great! Really amazing support and you def. need good support when building your shop with pagefly!
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you.
Ken - PageFly Team
I really like the way how pagefly addressed my issue. I started live chat with pagefly tech support team. After they understood what was my question, they sent me a little short video to show me exactly how to fix my issue and how to do it where to click step by step. So far this is the most efficient help I've ever received from any apps or producers!
I appreciate Gina from the team responded promptly. Gina was helpful and detailed. Thank you. :-)
Thank you so much for your amazing review! This is our motivation for us to improve our app and support to serve you even better.
While using PageFly, there are some issues but we are always here for you to help you.
Don't hesitate to let us know if you need any assistance.
Have a nice day!
PageFly | Kate - Customer Success Manager
This is the best Shopify App for building awesome landing pages, category pages, homepages, and more. Easy to use and amazing customer support. I have been using this app for all my projects and it never fails to deliver.
I just read this generous review. Thank you so much for this, I do appreciate that you took the time to share your feedback with us.
We are always happy to be able to help you, please do not hesitate to let us know if you have any further questions.
Have a great rest of the day!
Felipe | PageFly Team
Great app. You can customize your pages the way we want. Great support service. I recommend it to everyone!
Thank you for always trusting and supporting our PageFly.
We always aim to make sure you have a great experience with us. We really appreciate it that much!
Our support team is online 24/7 and feel free to let us know if you need any assistance.
Have a lovely day ahead
Junie | PageFly Team