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I have been using the Pagefly app since 2020 but haven't needed to use the chat function until today (July 2026). I wanted to make a change on a page but noticed that all of my pages are now labeled "Legacy" and the edit function is not available. Yakub was very helpful in explaining the change and providing a video on how to begin recreating my pages in Gen2. I will begin doing that today so I don't know how easy or complicated that process is as of yet but I am confident that I will be able to get reliable assistance should I need it.
Yakub was also very patient as at times it took a while for me to reply to his questions/comments.
PageFly is a very useful page builder app. I had a language redirect issue on my store, and their support team helped me patiently and successfully fixed the problem. The response was professional, fast, and very helpful. I really appreciate their support, and I will continue using PageFly. Highly recommended!
Hi WHOLEHEARTED APPAREL,
Thank you so much for your thoughtful review!
We're delighted to hear that our team was able to help resolve your language redirect issue and provide professional, fast, and patient support throughout the process. It's incredibly rewarding to know that our assistance made a positive difference for your store.
Thank you for your continued trust and recommendation. We truly appreciate your support and look forward to continuing to be part of your journey.
Boo – Customer Success Manager
The software is constantly improving, and the overall experience is really good. While there are a few too many bugs, the saving grace is that technical support is always active and ready to help fix things.
Hi GEEKOM JP,
Thank you so much for taking the time to share your feedback and for being with PageFly for nearly three years!
We're delighted to hear that you've had a positive overall experience and have noticed our continuous improvements. We also appreciate your honest feedback regarding the bugs you've encountered. Please know that we're constantly working to enhance the stability and quality of the app, and your input helps us improve even further.
We're especially glad that our technical support team has been there to assist whenever needed. Thank you for your continued trust and support—we're always here to help.
Boo – Customer Success Manager
Honestly I have mixed feelings using Pagefly, some parts felt a little old school with the manual configurations, another part with the help of AI managed to assist me with the html coding which makes the experience more easy, some fine tuning that I wasn't able to do was assisted by a helpful human support team. Aldwin was very helpful and not pressuring me to respond quickly nor exiting too soon that I am chatting with a bot again just to reconnect with a human for assistance (we've all been there lol), so I am grateful for the help I have received! :)
Hi Blancüre,
Thank you so much for taking the time to share such thoughtful and honest feedback!
We're glad to hear that, while there were some aspects of the builder that felt less intuitive at first, features like AI assistance and our support team helped make the experience smoother. Your comments about the manual configurations are truly appreciated, and we'll share them with our Product team as we continue improving PageFly to make it even more intuitive and user-friendly.
We're especially happy to hear that Aldwin provided the kind of support you were looking for—patient, attentive, and giving you the time you needed without making you feel rushed. We'll be sure to pass along your kind words to him; they'll mean a lot!
Thank you again for your trust and valuable feedback. We're always here whenever you need assistance and look forward to continuing to support you on your PageFly journey.
Boo – Customer Success Manager
I had a great experience using PageFly, and I especially want to thank Brock for the amazing support!
Brock was incredibly professional, patient, and responsive throughout the whole process. He quickly understood my issues and provided clear and effective solutions that helped me solve problems efficiently. His support made the entire experience smooth and stress-free.
PageFly itself is a powerful and flexible tool for building beautiful store pages, and with support like this, it becomes even better.
Highly recommend PageFly and really appreciate Brock’s excellent service!
Hi Acevery,
Thank you so much for your thoughtful review!
We're thrilled to hear that Brock provided such a professional, patient, and responsive support experience. Helping merchants solve challenges efficiently and confidently is exactly what we strive for, and we'll be sure to share your kind words with him.
Thank you for trusting PageFly. We're delighted to know we could make your experience smooth and stress-free, and we're always here whenever you need assistance.
Boo – Customer Success Manager
I've had a great experience using PageFly. The platform is intuitive and makes building pages much easier and more efficient. What impressed me the most is their technical support team. They are incredibly responsive, knowledgeable, and always willing to go the extra mile to help resolve any issues. Overall, PageFly has been a reliable tool, and the excellent customer support makes the experience even better. Highly recommended!
Hi Dr. Rachael Institute,
Thank you so much for your wonderful feedback!
We're delighted to hear that PageFly has helped make your page-building process easier and more efficient. It's especially rewarding to know that our technical support team has consistently provided responsive, knowledgeable, and dedicated assistance whenever needed.
Your support means a lot to us, and we're grateful to be part of your business journey. We're always here whenever you need help.
Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning.
What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories.
Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation.
Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear.
Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla,
On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.
After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.
That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.
We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.
Thank you again for your feedback and for being a long-time PageFly user.
Boo – Customer Success Manager
PageFly is a powerful tool, but what really sets them apart is their customer success team. Every time I’ve had a technical question or needed a small tweak, their support was fast, knowledgeable, and genuinely helpful. It feels like having a professional developer on standby. Highly recommend for any e-commerce entrepreneur who values their time!
Hi VIOLA,
Thank you so much for your thoughtful and wonderful feedback!
We're thrilled to hear that PageFly has been a valuable tool for your business and that our Customer Success team has consistently provided fast, knowledgeable, and helpful support. Knowing that our team feels like having a professional developer on standby is one of the highest compliments we could receive.
Thank you for your recommendation and support. We're always here whenever you need any assistance.
Boo – Customer Success Manager
It's a very good app. a bit difficult to learn in the beginning. I initially wanted to give 4 stars because the AI is not very smart, however the live chat team is very helpful and quick. It would be also great if we could adjust the images we upload more easily without a third party app.
Hi Lumineur,
Thank you so much for your thoughtful feedback!
We're delighted to hear that you're enjoying the app overall and that our live chat team has been helpful and responsive whenever you needed assistance. Providing fast and reliable support is something we take great pride in.
We also appreciate your suggestions regarding AI capabilities and image editing flexibility. Feedback like yours helps us continue improving the PageFly experience, and we'll be sure to share it with our product team for consideration.
Thank you again for your support, and we're always here whenever you need assistance.
Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
Dear Colinea,
On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly.
We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience.
Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers.
Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team.
While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants.
Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward.
Boo – Customer Success Manager
