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Loved the app... BUT major bugs! Please fix this as i cannot change one simple thing without the app working. Would give it 5 stars if this was fixed.
It does what it says it will do. https://www.authenticbagsonly.com
Great app, performs as expected. But the app WILL leave a ton of files behind when being uninstalled, which reduces the loading speed of the website.
The app is OKAY to use but there is a bug where on mobile versions when you change the variants the image does not change. It's extremely annoying. I've tried communicating with the support but they are useless. Waiting for some other app to pop up and im 100% making the switch because im tired of dealing with them
On behalf of the PageFly Team, I would like to sincerely apologize for everything that made you unhappy with our app and support.
This is our fault for not checking the issue carefully for you at that time. However, I and my team will do everything possible to make up for the bad experience you had.
From the bottom of our hearts, we really appreciate it if you can give us an opportunity to assist you more. Your satisfaction is always our priority.
PageFly | Kate - Customer Success Manager
THE HELP HAS BEEN WONDERFULL, WITH CLEAR SCREENSHOTS THANKS TOUQIR
Dear friends! Until the work is done, the home page and the landing page are not installed and you have already several times asked me to give feedback on your work. Let's do the work, and by results I'll give an appropriate objective assessment. And now what are you asking me for? To evaluate our correspondence with you? I gave it already
Appli pas très intuitive. Du coup je perd pas mal de temps. Par contre SAV super et très réactif ! f
Au nom de l'équipe PageFly, je vous remercie pour vos commentaires. Vos commentaires comptent vraiment beaucoup pour toute l'équipe de PageFly et nous l'apprécions peu importe si vous partager de bonnes ou de mauvaises nouvelles avec nous.
Je suis désolé pour votre expérience avec PageFly. Nous savons que lorsque vous commencez à utiliser notre application, cela peut vous rendre confus et, comme vous l'avez mentionné dans votre avis, ce n'est pas très intuitif. Par conséquent, nous pouvons également comprendre que vous avez dû passer beaucoup de temps pour découvrir et utiliser PageFly.
Vos commentaires ont été transmis à notre équipe de développement de produits afin qu'elle vérifie et gère le problème de l'exportation des pages pour vous. Nous souhaitons vous informer que nous venons de prendre à cœur tout ce que vous avez mentionné dans votre avis et que nous essaierons absolument de tout optimiser.
Merci d'avoir pris le temps de partager votre expérience avec nous.
Nous sommes toujours prêts à vous aider chaque fois que vous avez besoin de nous.
Merci,
PageFly | Kate - Responsable Customer Success
The below was my first experience:
"So many bugs, pictures don't load properly, the 'undo' button doesn't work properly - sometimes completely changing the structure of a page.
The page refreshed randomly and almost an hour of work was lost.
I then email for help, and they don't even respond to the questions I asked. I then highlight this, and again they fail to respond to my question, all while giving absolutely no apology! Feels like the email is being written by a robot / AI."
Issues have since been fixed, and apologies have been made. The App is a great tool and I am using it (happily). However, I cannot use the app without being in an incognito window, otherwise the bugs still happen.... Still a great app though
Thank you a lot for your review for us and thank you for bringing this to our attention.
We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We are reviewing the bugs of your store had and we are giving them the highest priority to make sure they won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid unexpected experiences in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
PageFly | Kate - Customer Success Manager
The app is nice, it's very user friendly and has ALOT of options to play around. Click and drag.
I'll give it 3 stars because I payed for the PRO plan, but here's the gimmick. I'm making a new homepage for my store. And what do homepages have? Slideshows at the top of the page, they are very important because it's the biggest and most eye-catching part of the website, and by having more than one image there, you can present the client, in a clear way, what your store sells and is about.
So what? Slideshows are not included in the PRO plan. EVERYTHING is included, EXCEPT the slideshow. Basically they want me to pay 20usd/month just for a slideshow... Doesn't make ANY sense to me. ANY!!! Fix this please.
I really wish I could rank it higher. It has been a blessing to be able to create landing pages for my products. It helped my ROI immensely. Unfortunately, in these days of SEO, their page speed is much lacking. When you go to their site to find out how to speed it up, the article is very defensive, blaming the site speed on everything else. I set up a simple contact form using their base template and the Google Lighthouse speed rating was a 23. I will continue to use it until I can test other Shopify page builders and their speed. User experience is first and foremost today. Pagefly has an easy platform, so they are great at that. I'm trying to give my customers user experience and Pagefly isn't the best at that speed-wise.
I was checking your review very carefully and I am so sorry for the page speed issue you had. From the 3.0.0 version, our Developers optimized PageFly codes to make them clean and make sure there is no effect on customer’s store speed. However, I am very sorry for anything that made you unhappy with our app.
We really want to have an opportunity to serve you and to check the issue for you.
Your satisfaction is always our priority. We are always here for you.
PageFly | Kate - Customer Success Manager