PageFly Landing Page Builder , 리뷰 8,859개
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I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review.
There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation.
Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us.
We will definitely improve PageFly and the support team to serve you better.
We are always here to assist you when you need us.
PageFly | Kate - Customer Success Manager
Be cautious if you are planning using this App with a translation App as Langify or Langshop. You will LOSE all your translation. Langify translates content (like titles, product description, etc), and then stores it in Metafields. PageFly creates custom layout pages via alternate templates. The alternate templates contain hard coded content, and won't have any of the langify Liquid logic, nor be pulling in the metafields that Langify creates. Also...whenever they are given a bad review, they will move mountains to get you update your review. Once done, haha good luck, they will barely answer ! So this is my final review..As a Shopify Plus account owner, I STRONGLY not suggest this App. It does cause a lot lot of problems.
Hi there,
Thank you a lot for your review of us on the App Store. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.
When we got your feedback, we feel so sad and we understand that we were failed in making you satisfied.
Since the day you gave us the feedback, our development team and partnership team have been trying to work with the Langify team to improve both our apps.
I do hope that we will be lucky to have another chance to support you because you are always our priority.
PageFly | Kate - Customer Success Manager
Well you look at that, a free app turned paid, what better way to start the new year!
Thank you for your review on the App Store.
I am so sorry for everything that made you unhappy and unsatisfied with our product. I do understand your concern about our pricing plan at that time.
We have updated our pricing plan with the aim is make it more suitable for all customers.
We will try our best to improve PageFly as well as our support to make you more satisfied if we have another chance to assist you in the future.
PageFly | Kate - Customer Success Manager
Such a great customer service. I use U$2,00 apps with much better customer service. Some pictures and effects doesn't load in some smartphones, they don't know what it is. They sell something they don't know how it works.
Hi, thank you for leaving your feedback for us on App Store.
Thanks to your feedback, we have been trying to improve our app and support constantly day and night. With the aim to bring to the customers great experiences, we are always opened to receive feedback and recommendations.
Since the day you left the review, our support team has been trained and we still improve our support quality.
I hope that one day, we will have another chance to assist you and prioritize you.
PageFly | Kate - Customer Success Manager
Layout changes all in a sudden whenever they made updates on their side. Always have new bugs appear from time to time and they will blame all faults on you. Deleted all my SEO works from Shopify side when I delete pages inside Pagefly.
Have been around with Pagefly for over a year and I am fed up with all of these problems.
I’d like to send you a sincere apology for the unexpected experience you had with our app and support.
At that time, PageFly released a new version and it leaded to the loading issue. This was something we didn't expect and certainly a profound lesson for the development team.
I spent a lot of time reading your feedback for us on App store and this is a pain as well as a lesson for us to improve our app and support quality.
I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well.
Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us.
Have a nice day!
PageFly | Kate - Customer Success Manager
I USED TO HAVE 5 PRODUCT PAGES ON THE FREE PLAN WHERE HAVE THEY GONE ?!?!?! NOW IT GOES 1 PRODUCT PAGE FOR FREE, 2 PRODUCT PAGES FOR $20 AND 30 FOR $40 ?!?!?! WHAT IF I DON'T NEED 30 BUT I NEED MORE THAN 2 ??
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied.
What you mentioned in your review is our change of the pricing plan 2 years ago. We deeply understand how frustrated you are but it’s our policy.
However, we really want to have another opportunity to assist you to do everything we can for you. Our team is always there for you to wait to assist and help you.
Thank you for your feedback, we have changed the new pricing model to make it more suitable for users.
https://pagefly.io/pages/pricing-plans
In the new price, we break down into packages to be more suitable for customers, we also get a lot of positive feedback about this.
On the side of our business, we always think of our customers more than ourselves. I also honestly share with you that since we split the packages, our revenue has affected a lot because customers who are in Platinum but they don’t use all the slots, they have downgraded to 40, 60 slots packages.
I simply want to share a little bit from our perspective to ask for your sympathy.
Please let us know if you need any assistance from us, it’s our pleasure to help you.
PageFly | Kate - Customer Success Manager
The "trial" only allows you to create one template. So to try out different layouts you have to delete the one you just created. How are we supposed to know if the app will do what we want? Delete our work each time? What a waste!
On behalf of the PageFly Team, thank you for taking the time to rate us on the App Store. Currently, PageFly doesn’t have the Trial plan.
On all plans, even on the Free plan, you can discover all features and functions of PageFly.
We truly hope that you can give us another opportunity to serve you to make your experience better.
We are always here when you need us.
PageFly | Kate - Customer Success Manager
the response is terrible to questions asked on live chat, I really am not happy with using this app so far
Thank you for your review, we do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and what we need to improve PageFly as well as the service that we provide.
With PageFly, customer satisfaction is always our number one priority and we always strive to get this. And we feel so bad that we could not make you satisfied. I talked to my team about your case and I am also making a training plan to my team to notice all the problems. We will try our best to bring you a good experience with PageFlyl. We took all your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.
Our whole team is also trying to improve PageFly to make it easy to use and more friendly.
Your recommendations and suggestions are always welcome and appreciated.
Have a great day!
PageFly | Kate - Customer Success Manager
This is APP is great for the first 14 days. Then you need to go PRO. So it is not really free.
I created a whole collection using a base template from the app and now I can not add more products with the same design because I lost the PRO features.
Bad bad bad....
Hi,
I am writing this to send you our sincere apologies for your bad experience with us in the past. We really understand your feeling at that time when there were still a lot of issues.
But we always truly value all customers’ feedback, therefore we have been improving PageFly with a lot of new updates in elements, functions, features, and templates. We also update our pricing plan to make it more suitable for all customers.
I hope that one day, we will have more chances to support you. We wish you the best of luck.
PageFly | Kate - Customer Success Manager
I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys.
Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.
Hi,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us.
We have been updating the PageFly app and support to make it work smoothly and developing many new features.
I hope that we will have another chance to assist you.
PageFly | Kate - Customer Success Manager