PageFly Landing Page Builder , 리뷰 10,273개
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I'm very happy. It's exactly what I need and the support team is great, the best ever. Quick answers and really helpful.
Thank you so much for your review, it means a lot to us. It is a pleasure serving you.
We're happy that you're happy, and we're looking forward to assisting you.
PageFly | Kate - Customer Success Manager
The app would stop working after publishing the collections. We upgraded to enterprise support to get the issue resolved and still weren't able to get any help. Support responds, but someone takes a message and passes it on to the dev team, which takes days to respond with anything meaningful on the situation. Test this app before you go live.
Hi Vincent,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix them all for you but unfortunately, we haven't heard from you till now.
I admitted that it’s our fault that not assisting you consistently because our dev team is only able to go online at a specific time range but we do appreciate your patience with us during that days. However, this is a big lesson for me and my team to improve our support quality to avoid the same issue in the future.
Regarding the lock issue from a third-party app, we wish that you can get back to us with more details so we can chat or even call and help you out with the problem. We are really looking forward to a second chance!
Rest assured that we will keep on improving our app and support team to ensure your best experience with us.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
This application is great - really easy to use and the support is beyond fantastic.
Kudos to Hoang who provided with the best assistance possible.
Great app to use when the templates you have are just not enough. Personable customer service is the icing on the cake. I would recommend to anyone using Shopify for their online store. great
great experience , exellent customer service . Boo answered all my questions in real time and helped me resolve all the problems i ran into without hesitation .
Thank you so much for taking the time to share your experience at PageFly.
We take pride in knowing our customers are happy with their experience.
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
Boo | PageFly Team
I recently had the pleasure of interacting with your customer service team and I just wanted to say how impressed I am with the level of service I received. Specifically, I had the pleasure of working with Lam, and I have to say that they were absolutely perfect in every way.
From the moment I first reached out to the team with my issue, Lam was incredibly attentive and helpful. They listened carefully to my concerns and went above and beyond to ensure that my issue was resolved as quickly and efficiently as possible. Throughout the entire process, they were professional, friendly, and courteous, making me feel valued and well taken care of as a customer.
Overall, I couldn't be happier with the level of service I received from your team and especially from Lam. It's not often that you come across such a dedicated and talented customer service representative, and I feel lucky to have had the opportunity to work with them. I would like to thank Lam and your team for making my experience such a positive one, and I look forward to continuing to do business with you in the future.
Hi, Lam here again
I just wanted to thank you for your generous review, that's very kind of you.
Please don't hesitate to contact us if you need any more help. we are always here for you.
Have a great day
Lam - PageFly Team
The below was my first experience:
"So many bugs, pictures don't load properly, the 'undo' button doesn't work properly - sometimes completely changing the structure of a page.
The page refreshed randomly and almost an hour of work was lost.
I then email for help, and they don't even respond to the questions I asked. I then highlight this, and again they fail to respond to my question, all while giving absolutely no apology! Feels like the email is being written by a robot / AI."
Issues have since been fixed, and apologies have been made. The App is a great tool and I am using it (happily). However, I cannot use the app without being in an incognito window, otherwise the bugs still happen.... Still a great app though
Thank you a lot for your review for us and thank you for bringing this to our attention.
We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We are reviewing the bugs of your store had and we are giving them the highest priority to make sure they won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid unexpected experiences in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
PageFly | Kate - Customer Success Manager
Cookie is so helpful and patient, helped me a lot in style designing. Really great experience. Will continue to explore this great app.
Thank you so much for your lovely feedback for your experience with us.
I am so happy that I could be able to assist you and fix the issues.
Please don't hesitate to let me know if you need any help.
Cookie - PageFly Team
bellissima applicazione per e-commers
il supporto tecnico e' super efficace
la consiglio veramente a tutti
Ciao,
Grazie mille per questa sentita recensione. Ti siamo grati di essere un utente PageFly e di aver contribuito a condividere la tua esperienza con noi.
Non esitare a inviarci un messaggio in qualsiasi momento se hai bisogno di ulteriore aiuto.
Saluti,
Aldwin - Squadra PageFly
This is a very helpful tool to create customized product pages. Support is quick, very friendly and helpful! I didn't give 5 stars only because I have the feeling, the editor could be a bit more intuitive and there are some discrepancies in how elements are displayed there and how they look on the final page. But overall it's a pretty solid app and interface :)
Thank you so much for your thoughtful and detailed review. This is really incredibly helpful for us when we receive the feedback of your experience with PageFly.
And I want to let you know we’ve just taken the good and bad things that you mentioned in your review to heart and we will absolutely try to optimize all.
Thank you for taking the time to share your experience with us.
We are always willing to assist you anytime you need us.
Have a nice day! Stay safe!
PageFly | Kate - Customer Success Manager