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To be honest, this app makes no different then other.
The ONLY reason that keeps me using it, is the stability of it (and the fear of switching to others). Some of their outsourced CS service are mildly "okayish", be prepare for around 30% of disappointment, because most of the KEY FUNCTION that could actually make a different within their field, they cannot meet it, or blame it to their R&D/HTML nature.
Pagefly team, if you really want to leverage your business, service, and stability of your application, you would really need to at least make it user friendly for mid-pro designer who migrates from software/platform like Figma and so on. Imagine the shares you could get from more content/templates/theme/section/elements creator you could get from this market.
I fully understand it does in fact base on HTML, but perhaps this is the tech barrier that your R&D could make a different, to turn you to become the actual winner.
Simple functions/features:
- True Drag & Drop, complete freedom within a certain area;
- Layers overlapping;
- Built-in Mega Menus (if its already built-in, beautifully, I doubt any would risk to chose other);
- Simple tips: just copy the heck out of Figma/Adobe series interface logics.
Once again, the right -side tool-bar is like a spacecraft dashboard, I HAVE to maneuver between sections, rows, columns, etc, for ONLY one feature adjustment. Its a complete nightmare when the shop design are semi-dynamic a.k.a a bit more complicated than other.
I thank the person who helped me today but I do find this app terribly complicated compared to say wordpress. I shall endeavour to master it but surely it could be made far simpler.
it is a bit difficult for me to use it . I may need more time to understand the logic and practice it. On the other hand, the technical support is really very good and I appreciated very much.
Hi ! I am Cookie - Customer Satisfaction Manager at PageFly, I hope you are having a lovely day.
First of all, thank you so much for giving us 3-star review, we appreciate your honest feedback with us after 3-year using PageFly.
I also sent you an email to follow up on your experience before but I haven't heard back from you. It would mean a lot to us if we can have your response so we can understand more about your experience and find more ways to make your experience better.
I feel happy that our Technical support team also helped you well.
Rest assured that we will try our best to be a better assistant to you every day!
I hope to hear from you soon!
Have a nice day!
Cookie | PageFly Customer Satisfaction Manager
customer service very helpful
This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform.
I really hope that you can give us another chance so we can assist you with everything we can to make things right.
As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue.
We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve.
PageFly | Kate - Customer Success Manager
Links to products in the collections view (product title and product image) are not clickable links. It's just a onclick handler.
This is not good user experience: users cannot copy links via left mouse click, users cannot reliably use ctrl+click or middle mouse click to open the product in a new tab. In that place clearly HTML links should be used.
Apart from that, the page editor is easy to use, looks good, and support from PageFly is helpful and responsive.
The customer service is always very quick and helpful - major highlight of the app. Special shoutout to Randy who just solved a full width issue we've been having for a while. At times the app itself is not as intuitive as I'd like it to be, but overall its doing what we need to.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
I and our whole team are checking the conversations to check all issues you had and we will try our best to make sure these issues won’t happen again.
Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues with our app.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if you have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager
The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.
Dear Lucy,
On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly.
From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot.
With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth.
Along with this, our support team will be always willing to assist you anytime.
Thank you and have a great day!
PageFly | Kate - Customer Success Manager
Generally it's very good. It can take a while to learn, as to me, some of the UI isn't very intuitive. The online help is good, though not always available in office hours to those of us in Europe. On the whole, it's a good, useful app.
Just editing to add. They put a very obviously unfinished page (lots of their own placeholder graphics etc) live by accident. Be a little careful with their support as some of it is poor - the good people seem very good, but they have some pretty inexperienced people on their help desk also and mistakes on their part can be pretty disastrous.
We ended up with totally messed up front page - live for several hours as this happened outside our office hours. We now emphasise to them that pages should NOT be put live without our expressly okaying this.
I'm giving 3 stars because sometimes support is good and sometimes it's really terrible. I think, sometimes they know how to help and other times they don't know how to fix some of the glitches in PageFly. If they ask me one more time to try a different browser (we have multiple staff in multiple countries who are all experiencing the same glitch) I think I might lose my mind :)
I find PageFly good and it has created a good website design for us but it is clunky and can be troublesome. I think maybe it's the best option out there but Shopify... really? This is what you leave us with - all these clunky apps.
Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. If there's anything else we can do to help, please let us know!
Emad - PageFly Team