Omtaler (11 632)
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Etter vurdering
Angel was awesome. I was so lost and he came through for me. Customer service is top-notch. He sent little videos of the work he did and I was blown away. He made my day. Thank You Angel
We are so grateful for your generous review. Thank you so much for sharing your feedback with us and the community.
We will keep on improving our services to offer more value for you.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window.
Have a nice day and take care!
Angel - PageFly Team
This may be the first time that I spend more than 10 minutes on a review. The reason is simply because my entire journey so far with PageFly is beyond my expectation especially for its customer service. I used another landing page builder app before which is now offline on Shopify, so I am forced to use an alternative. Quite honestly, I thought I would switch back to that app once it is online again.But now I find some areas are outperform in PageFly. 1. 24/7 customer service and they really want to help (that is also my reason of lefting a review which is a token of my appreciation towards the assistance offered by Cristian who really helps me a lot on building my landing page). 2. it is easier to use (without wasting hours or half day to get an answer, 24/7 just rock). 3. someone in PageFly did follow on my comment which I left for the conversation with support. This shows that they care what the users feel and encounter. My impression and experience so far is really good and hope they can maintain this service standards.
Hello Sik Ming,
I do really appreciate you for taking such time to leave a review and express your kind and sweet words and feeling. You encourage me, and pretty sure to my team as well, to continue working this hard and with this love for what we do to offer the best and high-quality service possible, as well as making the app as user-friendly and easy to use as possible and with continue updates. We are really happy to help and glad for having you around, it is our pleasure.
Remember that if any issue arises you can contact us in our live chat, at any time and at any moment. We are available 24/7 and always, willing and ready to help 😀
Wishing you the best,
kind regard,
Cristian, from PageFly Support.
Looking forward to seeing you in the live chat 😀
Excellent app for those who knows no coding, lets you do a bunch of things to stand out from typical shopify shops + provides an amazing customer service
Hi Maxim,
Thank you so much for your lovely words, I am so happy that we worked out the issue for you. Anytime you need any assistance, please do not hesitate to contact us again, we are always here to support 24/7.
Wish you all the best!
Best regards,
Sun | PageFly Team
Best page builder on shopify....but what you are really getting here is top-notch support; and if you need someone to build pages FOR YOU then these guys are best in class. Affordable and do great work, always timely!
Can't say enough good things
I use this for my homepage and some of my collection pages. It definitely makes my site look better and it's just $9.99 with my PRO plan. I wanted to add some custom HTML and was having some trouble, but the support team got back to me very quickly and it was quickly resolved. I'm very satisfied.
Super helpful staff that responded to my queries quickly and efficiently. The app is easy to use for those of us who don’t code and allows more variety than some themes. So far I’ve made my password page just the way I want it and am looking forward to playing around with it more.
I've built my whole website with PageFly and so far, so good. Customer service is quick, good and very helpful.
Thanks for sharing your review with us and this made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you. Have a wonderful day, and take care!
PageFly | Kate - Customer Success Manager
The below was my first experience:
"So many bugs, pictures don't load properly, the 'undo' button doesn't work properly - sometimes completely changing the structure of a page.
The page refreshed randomly and almost an hour of work was lost.
I then email for help, and they don't even respond to the questions I asked. I then highlight this, and again they fail to respond to my question, all while giving absolutely no apology! Feels like the email is being written by a robot / AI."
Issues have since been fixed, and apologies have been made. The App is a great tool and I am using it (happily). However, I cannot use the app without being in an incognito window, otherwise the bugs still happen.... Still a great app though
Thank you a lot for your review for us and thank you for bringing this to our attention.
We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We are reviewing the bugs of your store had and we are giving them the highest priority to make sure they won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid unexpected experiences in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
PageFly | Kate - Customer Success Manager
una aplicación excelente, muy funcional para cuando quieres personalizar al 100% todo en ella, ademas tienen equipo técnico que te ayuda a diseñar la pagina en caso de que no sepas como hacerlo
I absolutely cannot thank Angel from PageFly support enough! 12/10! Truly the support he provided me today with my site was unmatched by any customer support I've ever received. Because of his support I am confident that my free subscription will become a paid subscription! Absolutely no words to describe just how helpful he was. Thank you Angel! Thank you PageFly! -Diana
Hi Diana, Thanks for taking the time to share with the community of Shopify. What you think of us is very important and every day we work to improve and deliver the best service to you.
Feel free to drop messages in the Live chat if you have any further questions
Angel
PageFly Team