Omtaler (11 292)
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Etter vurdering
the worst application ever !!!!!!!
I simply installed the PageFly application and my homepage store was loading blank. My shopify was completely bricked and I couldn't do ANYTHING. What the f%!# IS GOING ON?!
fortunately, i cancelled everything linked to Pagefly on the code theme and i restore the index.liquid to the last update and VOILA. NEVER AGAIN !!!!!
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
However, we did not find any ticket that you contacted us so it's really hard for us to know and understand what the issue you had.
We even tried hard to contact you but no response.
I hope that you can give us another chance to assist you to check the issue for you, please get back to us via live chat 24/7 or reply to my email.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
This is the most janky, glitchy and useless app for the purposes of creating neat slideshows I have ever wasted days of my life using.
The most simple tasks cannot be completed without hours of maintaining broken columns and sections, where changes revert themselves without being prompted after very careful finetuning.
0/10 And while the support was very helpful at times, eventually they just gave up helping, one man barely spoke English and just abandoned the chat after not listening to anything I was saying.
This app has been an annoying experience to try my best to work with.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues.
We sent emails to them as we really want to do assist you with everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Kate - Customer Success Manager
Added PageFly to my Shopify store to test. Very first thing I did was try to create a full width image slider for 3 images. Very basic and simple that would normally take me 30 seconds to setup but it's been an hour since I started, 30mins with support and I still can't get one image slider with 3 images working.
First it came with a gap around the image slider that eventually we had to sift through multiple lines to work out there is a column spacing setting that is separate to padding or margins. But I can't get the pagination to be in the image which is ridiculously standard but instead it's on a separate line that at best can be adjusted to sit on the edge of my phone sometimes.
Insane. 1 hr and still can't get a simple image slider working. Glad I didn't buy the premium pack. Shopify is just another horrible Wordpress. Why anyone uses it is beyond me. Time to move on.
Dear Good Apple Sportswear representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
We already contacted you and we hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
Who on earth can use a 5-slot plan for $24? A business with only one product page? They are trying to get you to pay $99 a month for a glitchy, clunky app. it is more profitable to buy a shopify theme once and have it customized rather than pay $99 a month for this app.
Hi There,
I am Kate - Customer Success Manager at PageFly, I hope you are having a great day!
First and foremost, thank you for your feedback. We always value our customer's feedback to improve ourselves.
For your store, if you have only one product page, you can absolutely use the FREE plan. In the FREE plan, you will have one published slot where you can publish a page or a section.
Our pricing plan includes different plans to meet various customer's needs. For example, in the 5-slot plan, you can publish 5 pages and sections - that we already explained to you but got no response from you. The sections you can use on different pages or even use in the default pages of your theme.
Along with this, we have 24/7 live chat support that assist you whenever you can. So we really want to assist you more, please come to live chat support and let us know your feedback.
I appreciate your time and patience.
We value your business with PageFly and we look forward to hearing from you soon.
Kate - PageFly Customer Success Manager
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Extremely disappointed with this app. It lacks the basic functionality to select only main product images, instead pulling images for all variants, which massively slows down page speed. Moreover, the support team's insistence on additional charges to rectify their own bug is unacceptable. Not recommended.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
Our team has responded to you but we haven’t heard back from you yet. When we received your review, we immediately checked and we take responsibility for this issue from our app.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service. We hope to hear from you soon so we will together solve the issue.
I will be looking forward to hearing back from you
Best regards,
PageFly | Kate - Customer Success Manager
PageFly's good reviews aren't relevant to the app's current state. I've been using PageFly for two years and recently it become extremely horrible. If you're ok with working hours on your page and then nothing gets saved, then use PageFly. If you're ok with not being able to publish ANY page (especially the major ones like a landing page) and then having to wait for the next day for the developers to come and fix the issue, then use PageFly. Good luck.
We appreciate you taking the time to write us such a wonderful review. Thank you so much for your warm words.
You may be confident that we'll keep making improvements to our services for passionate PageFly customers like you.
Please get in touch with us if there are any other services we can offer you or questions we can address.
Once again, thank you so much for the review, we are grateful for you!
Best Regards,
Cookie | PageFly Team
Pagefly is a bug factory. They are not fixing any bugs. But they are doing unnecessary updates.
Like they have no clothes to wear, no food to eat but they are trying to build high buildings.
Worst app ever. I paid for and requested service. As a result, many bugs appeared on the site and affected sales. But the developer doesn't try to solve them.
⇒A few days later, I received a message from an agent named Cookie. She was extremely kind and listened more attentively than any other representative I've dealt with.
She stayed up late to help resolve a bug, for which I am very grateful.
While there may still be various issues that could arise, I have updated my review with expectations for the future.
⇒2023/12/18
The person in charge is always on vacation. There are too few staff available to respond to bugs or when urgent bugs occur.
This has affected the store many times.
We honestly disclose that we created the theme on Pagefly. I found it less stressful to buy a paid theme.
Hi,
Thank you for your review and it means a lot to know your feedback.
After explaining and discussing with you, I am happy that we together helped you with the issue and improve for your page and you are happy with that.
Please do let us know if there is anything we can do to improve your experience with us, we are here for you.
Look forward to hearing from you soon!
Cookie - PageFly Team
Before, pagefly was good. But now the pagefly app is very poor, their support poor as well. I think now pagefly is a bug factory. They have a lot of issues, they are not fixing those issues, they are making unnecessary updates. I'm facing swatch option issues last few months. But they didn't fix the issue yet.
I'm using Pagefly for my 50+ stores. But now I'm not happy at all!!
I would like to send you my deepest apology for your bad experience with our app.
We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At that time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat.
After receiving your review, we immediately took action and we fixed the bug that you mention. We also informed you but we haven't heard back from you.
So I truly hope that you can check again and respond to us.
We always hope to have another precious chance to support and assist you to improve your experience with us.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager