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With how limited Shopify is for customization (which is kind of shocking) PageFly steps up. They have endless options for customizing and an incredible support team to help you at any time.
I wanted to take a moment to express our sincere gratitude for the fantastic review you recently left for our app on the App Store.
Your kind words and positive feedback mean the world to us. It's incredibly motivating for our entire team to know that our app has made a positive impact on your experience. Your review not only encourages us but also helps other users to discover and benefit from our app.
We truly value your support and trust in our product. We are continuously working hard to improve and provide you with an even better experience. If you ever have any suggestions, feedback, or questions, please don't hesitate to reach out. We're here to assist you every step of the way.
Paula - PageFly Team
Amazing app, easy to use and excellent supporteam. What more can you ask for. Recommend highly If your struggling with making pages for your projects!
Thank you so much for your 5-star review on Shopify App Store. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us.
Our support team is online 24/7 and feel free to let us know if you need any assistance.
Boo | PageFly Team
The app is very good in itself, but what sets this app apart is the amazing service it provides. They have 24 hour support that provides any help or feedback that you need when crafting your site.
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Junie | PageFly Team
Not sure why everyone is happy with the customer support.
I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly.
I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong.
My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat.
Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other.
To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost.
I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Great customer service, every time they are attentive to details and have endless patience agents. Special thanks to my brother SYED! Thank you for your work.
We greatly appreciate your positive review on PageFly! Your support holds significant value for me. If you have any inquiries or need assistance, don't hesitate to reach out.
Dami - PageFly Team
Una tra le migliori app di shopify. Assistenza incredibile
Ciao, grazie mille per la tua recensione. Sono così felice che abbiamo potuto risolvere i problemi per te e sei soddisfatto di tutto ciò che abbiamo fatto per te.
Non esitate a farci sapere se avete bisogno di assistenza.
Siamo qui per aiutarti.
Usman - Squadra PageFly
PageFly not only offers a tool, but also great customer support. With extensive documentation and quick responses to inquiries, users are always supported at every step of the web page creation process. It is a great honor to be a PageFly partner.
Hi,
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves!
I’m so glad that our support team can make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.
Rest assured that we will try our best to be a better assistant to you every day!
Have a nice day!
Lucy | PageFly Team
I had an amazing experience with the PageFly support team! The lady who assisted me was incredibly helpful and quickly resolved my issue. She was not only knowledgeable but also very polite and patient throughout the process. Her prompt assistance made my day! Thank you, PageFly team, for the exceptional service!
I can't thank you enough for such a thoughtful review. It's a significant encouragement for all of us at PageFly. We're actively working to better our app as per your feedback.
Should you need any help, just send us a message, and we'll be there to support you.
Cheers,
Nora - PageFly Team
Great application! It allows you to create a wide variety of pages with a really professional look.
Thank you for always trusting and supporting our PageFly.
We always aim to make sure you have a great experience with us. We really appreciate it that much!
Our support team is online 24/7 and feel free to let us know if you need any assistance.
Have a lovely day ahead
Saeed | PageFly Team
VERY HELPFUL Support Team, all the guys of pagefly are ready to help you in ANY moment. Great App!
Hi,
Thank you so much for your great review. I'm very grateful for your kind words on our app and service.
Let us know anytime you need help so we can offer you prompt support to you!
Kind regards,
Abed | PageFly Team