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Kate From Pagefly helped me so much! I needed help rounding the corners of something where the standard tool does not work, and she walked me through exactly how to fix it. The app also is great and I have had it for over a year and have not really had issues yet with it. Overall pretty straightforward and works well.
Thank you so much for your wonderful review, I did share your words to my team!
Please don't hesitate to drop messages via live chat if you need any assistance, our support team is online 24/7 to support you.
Travis - PageFly Team
Best response and team behind this app. Definitely recommend it to anyone who wants to bring something extra to their store
Honestly, this app is probably one of the better page builders I've used in my 8 years in ecommerce. That said, the fact that after 4+ years of this app being on the market, it still does not have a usable A/B testing feature is a bit crazy to be honest. I've used many other page builders out there that have this feature but I have chosen to stick with PageFly (for now) because I do like the UI behind it and out of all of them out there it has the least issues. To say that you have to create a Google Analytics experiment to do A/B testing is not a feasible option, we have over 24,000 products that use the same page and to be told this has to be done for each product is just insane. I feel like an app that has been out for years, has many users, should have already had something in place for this. Also, speaking with support and being told "it's being worked on but we don't know when it will be done" is laughable as well. When I hear something like that (as an engineer myself) it is like saying, we havent started it and it's not even in our pipeline otherwise there would be an anticipated release date or at least beta date. Just a bit crazy to be honest that such a valuable feature when testing a website is not available after this long. The fact no one else is complaining about this is a bit shocking too.
Hi Gary,
I am Kate, PageFly's Customer Success Manager, I hope you are doing well.
I am contacting you today regarding the review you gave us yesterday. On behalf of the PageFly team, I am sorry for everything that made you unhappy with our app.
I spent a lot of time reading your feedback and the conversations between you and our operators. I deeply understand your feeling.
For many years, we still have prioritized optimizing and improving our core app to have long-term stability and especially this A/B test feature because this feature needs an exact working performance of Analytics.
So besides the UI/UX design team, the product team is also optimizing the core part.
Unfortunately, at the moment, we have not determined a release date for this feature, but I will discuss it in today's meeting and will send you an email notification when there is information.
Finally, from the bottom of my heart, I want to thank you for accompanying and sticking with PageFly from the first days until now, I really appreciate this. I am also sad that our app hasn't quite lived up to your expectations.
Thank you for your review comments, this is a big motivation for us to improve the app.
I hope to get empathy from you.
Regards,
Kate | PageFly Team
Such helpful customer service! I continue to use Pagefly because of it's ease of use and swift and problem-solving customer service. Sooo helpful!!!
Thank you so much for your fantastic review on PageFly! Your kind words brightened our day and motivate us to keep delivering top-notch service. We're thrilled to have you as a happy customer.
Have a nice day!
Dami - PageFly Team
this app has lots of awesome features. very easy to navigate. I tried it without reading any tutorial or instruction and still manage to create pages from it. Live Chat is a great help. they provide instant resources that helps with the process too.
Thanks for your awesome review, We would like to hear back from you for a warm chat or regarding any issues.
Thanks once again!
Touqir - PageFly Team
When there is a problem with my website, I asked their customer service. Of course, I don't know if the problem is on their app, but they also promised to try to solve it for me. I think their service is very good and worth using their app.
Awesome app to build pages with lots of tutorials. Best of all, the customer service is top notch! Even when you're on the free plan!
Very flexible and cool app, which help you to build and test any kind of ideas nevermind what theme do you use.
And very responsive and helpful support. Highly recommended!
Hi there, I hope that you are having a great day because it’s our great day to see you happy and satisfied!
The pleasure is all ours to be a helpful companion on your journey exploring PageFly. Thank you for choosing our app to assist you and your business. We will improve ourselves every day to serve you to your fullest!
Again, thank you for your kind words and your precious time!
PageFly | Kate - Customer Success Manager
Wonderful to talk to Fiona.. She is really caring about there Clients.. Amazing to talk with her. I understand all the information she gave me. Thanks Fiona. Great to talk.. Lot of respect to her.. Thanksss...
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please don't hesitate to drop us a message anytime if you need any more help.
Regards,
Fiona - PageFly Team
We use Pagefly to make our website nicer. It is easy to use and the customer service you get on chat is off-the-charts awesome! I think I have dealt with at least 6 or so different chat members from Pagefly and everyone is so nice and helpful. Great Job Paula, Vish, Andy, Nonso....I know I missed others but thank you.
Thank you so much for your feedback. We are pleased to hear that the quality of our support made you satisfied.
Customer satisfaction is always our responsibility. So rest assured that your issue will always be resolved when contacting our Live Chat Support.
Best regards,
PageFly | Kate - Customer Success Manager