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They are very fast to help when you have any problem. They have an active chat 7/7 it's very nice !
I rarely leave a review but the customer service has been amazing. They're fast and give very detailed instructions that make it so easy to work with the app. If you get confused, they even send you a video walk through of how to accomplish what you're looking to do. Can't say enough about how great they are. By the way, we are still on the free tier and they're treating us this good!
Thank you so much for taking the time to share your kind words with us, and for trusting our support.
It is a pleasure for us to assist you, and we will keep working hard to give you the best support always.
Don't hesitate to reach out if you need help or have any doubts, we're here 24/7 for you!
Tyler
PageFly Team
Definitely the best page builder app out there. I tried pretty much all of them and found this one to be the most flexible and they always respond to your questions almost instantly!
My heartfelt thanks for your review. Your feedback means a lot to us and we will do our best to deserve your trust. We have been continuously striving, improving the quality of products and services, bringing practical values to return for your trust.
Please don't hesitate to contact us anytime if you need any more help.
PageFly | Kate - Customer Success Manager
I've been intensively beta-testing this app for a week now. It is a solid page builder that just keeps getting better and better!
Pros:
-Super flexible
-Allows me to create pretty much any page I can imagine
-Built-in Shopify-product modules save a ton of time
-Built-in laptop/tablet/mobile views make optimized page building simple
-Customer service is extremely responsive and helpful (even when I'm the one who is making the mistake, not the app)
Cons:
-There is a glitch that makes it impossible to make edits from within laptop view
-Sometimes the "hide-in" feature doesn't work on laptops
-The nesting architecture of PageFly can be a little challenging to get used to. More on this below.
-Occasionally the screen suddenly goes blank and I lose my progress if I haven't saved the page recently. It could be just me, but save often just to be safe.
-There aren't a lot of customization options for the Shopify-product module quite yet. I'd like to be able to change the size of the product image, change the color of the product title, etc.
Regarding the nesting architecture: It can take some time to get used to the section/row/column/element nesting structure of PageFly. This set up makes a lot of sense from a coding perspective, but may not be intuitive for someone without any html or coding experience. Sections are the outermost container, rows are nested within sections, columns are nested within rows, and elements are nested within columns.
This means that if you have a paragraph of text showing in the editor, it is actually 4 levels deep and found within a column, a row, and a section. This matters because when you are making changes to font colors, backgrounds, and other aspects, you want to ensure you are editing the right level. Otherwise you might get frustrated trying to figure out why your changes don't seem to be creating the effect you expected.
Conclusion:
Even though this app still has a lot of work to become polished and more powerful, I gave it 5 stars because of the hypercustomizability it provides and because of the awesome customer support. I've used several page builders, some very expensive, and none of them allow me to create pages that look as good as the ones PageFly lets me create. I love it!
Well you look at that, a free app turned paid, what better way to start the new year!
Thank you for your review on the App Store.
I am so sorry for everything that made you unhappy and unsatisfied with our product. I do understand your concern about our pricing plan at that time.
We have updated our pricing plan with the aim is make it more suitable for all customers.
We will try our best to improve PageFly as well as our support to make you more satisfied if we have another chance to assist you in the future.
PageFly | Kate - Customer Success Manager
excellent tool, and the support is outstanding, super fast and competent, they helped me within minutes.
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Let us know if you have any questions or concerns.
PageFly | Kate - Customer Success Manager
Very good app. It makes my web page look beautiful and all its functions are very useful. Especially their customer service, who is always proactive and quick to help me solve all my problems, even on weekends. I sincerely recommend this app to everyone.
Hi,
Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Please don't hesitate to let us know if you need help with anything at any time. We're just a message away!
Have a wonderful day, and take care!
Abed | PageFly Team
I recently purchased PageFly and I must say, I am impressed. The drag-and-drop editor is incredibly user-friendly and allows for endless customization options. I especially appreciate the ability to start with a template or build from scratch, which makes the design process much easier. The app is compatible with all themes, works smoothly with default theme styles and is responsive for mobile and tablet display, making it easy to create SEO-friendly pages without slowing down my store.
But what sets PageFly apart from other page builder apps is their customer service. Kyo was extremely helpful and went above and beyond to assist me with a technical issue. It's refreshing to see a company that values their customers so much. I highly recommend PageFly to anyone looking for a top-notch page builder app for their Shopify store.
Thank you for taking the time to share this amazing review on PageFly.
We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Your satisfaction is our top mission and we are happy to achieve this.
We are always here, anytime you need so feel free to let us know if you need our support. Have a great day!
Kyo | PageFly Team
J'aime beaucoup Pagefly! Quand il y a un soucis dessus, le personnel est vraiment très réactif !
Je recommande +++
Merci d'avoir pris le temps de laisser un commentaire sur notre application. Je suis tellement heureux que nous ayons pu vous aider à résoudre vos problèmes lors de l'utilisation de notre application. Appréciez vraiment votre temps avec PageFly.
Si vous avez besoin d'aide supplémentaire, n'hésitez pas à me le faire savoir.
Meilleurs voeux,
Timber | L'équipe PageFly
This is a great application, it means a lot to me for creating a product page. It has a very good integration with Shopify and the most important thing is that the support is always there for you to solve your problem. Good luck!
Hi Selma,
Thank you so much for your generous review, I am really glad that I was able to help you with your Gif issue. Your Feedback really motivates us to work hard and efficiently for every customer :)
Please do not hesitate to contact us, we are 24/7 available to help you.
Touqir | PageFly Team