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Had a very rude agent today when I saw that the UI for PageFly was broken yet again. There's no way for me post a screenshot, but the User Interface has broken 3 times where the titles of commands, features all show Database Titles with underscores all over the place.
Not sure how they can control this, but I have 3 sites that use PageFly and when you have a support agent insulting you while you're trying to make your site better is not an asset to PageFly.
Dear AmericanArtDecor.com representatives,
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support team.
Right after the issue happened, our Technical Support Leader checked the issue with our System team and fixed it - we are truly happy that you gave us that chance to solve the issue for you.
Regarding the support performance, this is a big lesson for us. I make sure there will be a penalty for the support operator and we will continue improving our support training to ensure the whole support team have a good skills in support customers like you.
We really appreciate your honest feedback here and really hope to have another chance to get back your trust as you are so important to us. There is nothing more important than getting back your satisfaction.
We have followed up to you but we haven’t heard back from you yet. As a manager, I felt sad about our team's performance and we take responsibility for this issue from our app and support.
We want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
We already contacted you and we hope to hear from you soon.
I will be looking forward to hearing back from you
Best regards,
PageFly | Cookie - Customer Satisfaction Manager
I've been using Pagefly, and it's an incredibly powerful and intuitive tool. My encounter with Junie from customer service took my experience to the next level. Junie went above and beyond, correcting every single error I made and even offering valuable suggestions I hadn’t thought of. She was proactive, passionate about the details, and treated my site as if it were her own. Her genuine interest in my success was clear, and her expertise saved me countless hours of frustration. What truly amazed me was her ability to anticipate my needs—she instantly understood what I meant, even when I struggled to explain myself. For example, she not only fixed technical errors but also optimized my site’s layout to make it more user-friendly and visually appealing.
This level of care and commitment is rare, and it has had a profound impact on my confidence and success with Pagefly. I’ve never had a customer service experience like this before. I highly recommend this app to anyone looking to create a professional and polished website. A special thanks to Junie, who is a talented and valuable asset to the team. If you want a tool that’s backed by exceptional support, Pagefly is the way to go!
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Junie - PageFly Team
Amazing service! Great app! The people there really care about their customers, Mahedi, Clem, and others really helped us out!
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Dan & Liam - PageFly Team
at times, this app is difficult to navigate and loads incredibly slow - takes about 30-40 sec. after clicking on items. The staff is very helpful though
Great App, Amazing Support Team.
Brock at Pagefly was extremely helpful and quick in resolving my concerns.
Thank you so much for your kind words, it’s a great motivation for me for the weekend!
I’m so glad that I'm able to make you satisfied to the fullest. It’s all my pleasure to assist you in your journey with PageFly.
Rest assured that we will try our best to be a better assistant to you every day!
Have a nice day!
Thank you!
Best regards,
Brock | PageFly Team
Dan gave great customer support and helped me fix my issue and learn how to better use the PageFly app in the future. I can't express how stellar the support is from this team. I'm very grateful to have their help and I couldn't recommend them strongly enough. Thank you!
Thank you a lot for your review!! Your feedback on my support really mean a lot to me and truly brighten my day.
Thank you for always trusting and supporting PageFly.
If you need any help, feel free to let us know. Have a nice day!
Brock - PageFly Team
The best page builder. I've been using it for years.
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Usman - PageFly Team
Nice app & efficient team, always give timely support to resolve my problems.
Thank you so much for your generous review. It was very nice of you. Rest assured that we will keep on improving our services for valued PageFly users like you.
Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly.
If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you!
Have a wonderful day, and take care!
Abed - PageFly Team
Great and Smooth,
Initially the app gave me clean page builder and personalization, i did what i want easily. that too for free.
then i encountered an issue (i usually don't contact customer care but this time i did), they just fixed the issue in 1hr, which i was working for whole day.
Really a great experience.
We are overjoyed to read your 5-star review praising both PageFly and our support team. Knowing that our app and assistance have been beneficial to you is incredibly rewarding. Your feedback motivates us to strive for excellence in all aspects. If you have any further questions or suggestions, please don't hesitate to reach out. We're here to support you 24/7.
Aldwin - PageFly Team
Mahedi was amazing and kind! Helped me fast and easy with my problem!
Wow, Thank you so much for the magnificent review.
It was truly a pleasure for me to assist you, and it makes me glad to know that I could help you. We always pursue for our customer's satisfaction. It's the best gift for us if our customer is happy with us.
Please don't hesitate to drop us a message anytime if you need anymore help.
Best Regards,
Mahedi - PageFly Team