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I have been using pagefly for around a year now. They are always on point with their customer service and help me resolve any issues im having. Best team!
Thank you very much for your kind thoughts and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.
Please do not hesitate to contact us if a problem arises. We are always available to assist you.
Wishing you a magical day filled with joy and success!
Boo - PageFly Team
Fast response time to issues. Staff very helpful at resolving the problem. I am not very tech savy so it is good these guys are here to help. Which is important cause you want these things fixed up asap so your clients don't freak out.
The replies were quick and the problem was fixed promptly. The experience was easy and painless, the staff helpful.
Good support team. Few of the support agents really help you and fix your issue rather than saying it cannot be done. Today I got a help from Boo, amazing amazing guy.
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
Boo | PageFly Team
Great help
Thanks for sharing your review with us and this made our day!
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Rest assured that we will keep on improving our services for valued PageFly users like you.
Have a wonderful day, and take care!
Lucy | PageFly Team
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.
They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.
Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
If you're thinking of getting Shogun, forget it. Pagefly is far more superior (powerful) and better value. Customer service is always top notch and responsive.
We have used Pagefly to get more control over and improve various parts of our store, and for making blogs. It's extremely versatile in terms of customization, flexibility and design.
The support is very responsive as well.
It can be a bit clunky to work with though, as you are unable to customize the various components in advance. (our store is in Norwegian, so I need to translate and design them every time. Hoping for a better solution for that some time soon)
easy to use, fast support, great. we built pretty much every page we needed within a few hours. 5/5!!
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Emad - PageFly Team
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager